Excellent service by the Manager/Staff

The property is beautiful, the room is an artistic delight. You can walk everywhere from the location and Carla is an amazing person

Amazing boutique hotel in a genuine Sassi cave, modern renovation makes it very comfortable. The ability to assist with booking car parking (even during the busy festa day) and then arrange a transfer which drops you off 20 metres away was an amazing convenience. The proprietors really go above and beyond to ensure you’re given exemplary service. We stayed in a deluxe room which had two beds for our kids and was amazingly spacious and convenient.

The staff are absolutely wonderful. Pay to take the valet from the parking. It’s worth not getting yourself too warm, I will stay again.

and the room was clean and roomy !

I don't often wax lyrical about the very many stays I have had in hotels and b and bs around the world but Conche Luxury Retreat, in the historic centre of Matera, is absolutely worthy of the highest praise. For a start, even before your arrival, the attentive host Carla contacts you to find out how you are getting to Matera and then works with you to make sure you know exactly how to find this absolute gem of a hotel nestling right in the centre of this Unesco World Heritage Site. On arrival you are taken to a beautifully and tastefully appointed former cave house, now hotel room, and greeted with aperitifs and snacks. And the experience just gets better. Breakfast each morning is an absolute feast -setting you up for the day ahead. Matera itself is simply jaw-droppingly stunning - literally like no other place on earth. I cannot recommend a visit to the city enough and if so, staying at the exceptional Conche Luxury Retreat to make the experience complete.

It’s so beautiful. The design is very chic and unique. It highlights the natural beauty of the cave and also makes it so comfortable and contemporary. The breakfast is amazing. Definitely one of the best hotels I’ve visited.

Victor was incredible !

I am providing 5 stars because 6/7 stars is not available. Absolutely wonderful!! Room was well appointed, modern with very comfortable bed. The breakfast was the most delicious and plentiful we ever had in all our travels to Italy. Victor was a wonderful host, taking time to provide us with a suggested walking tour. Fantastic stay!!

Our stay here was like staying at a boutique hotel. It was so unique and felt completely private. Great in-room amenities and great bed and bedding. The location is great, but as we did you will probably need a taxi from the train station. If you can arrive at Matera Sud, it would be more convenient. Victor from the hotel arranged a taxi for us upon arrival which worked out great. This place offers great customer service and a fabulous breakfast. Can’t recommend it enough.

I must say, I was not sure what the property would be like from online, however from the very first communication..to the check-in all the way to check out I was blown away. Victor at the reception was first class, kind, professional and extremely helpful. He really set the mood and made the experience what it was! For every concern we had, Victor was available and he was so quick to offer solutions to our needs. If you want to be treated like a VIP this is the place to go! I must also say the breakfast was very delicious and was nicely presented!

The property is well placed to explore Matera. Viktor, the manager, made us feel very welcome from the minute we arrived. He took some time with us to explain many of the places to visit during our short stay and this very helpful. Breakfast was outstanding and a great start to each day, especially when we were able to eat 'al fresco' on the terrace outside reception. Viktor was available throughout our stay to offer any help or advice we required.

Modernized cave rooms on a delightful street surrounded by historical buildings. Excellent breakfast, helpful staff. Nice restaurants nearby. Parking is challenging.

Everything unforgettable

The hotel was in old Matera and the rooms were caves that were renovated. The room was beautiful and had a lot of mood lighting!

Fabulous experience. The attention to detail was so impressive. Breakfast was wonderful too.

Exactly what I expected. The Property is a very nice 4 bedroom Hotel. Excelent Experience. The room was exacly as the Pictures which is very difficult to find. I highly recomend it for an experience in Matera.

Great location