we found cockroaches in the room. i cant believe they dont clean

Clean, great staff

In all fairness the majority of staff here are pretty awesome with the exception of their operating manager which pretty much ruined the back 1/2 of our trip. She literally terrible human being awful, literally making my 10 year old daughter cry while I was up at the front desk extending/paying for our reservation (after we had already been there a week). I spoke to their night auditor, whom is super awesome about the interaction. Apparently the operating manager didnt take that too well and was present at the time I checked in for this trip, interrupting the staff member who was about to hand me our room keys and informed me she was refusing to honor my (all our luggage was already unloaded from the cars) reservation. That left me on Halloween afternoon scrambling to find another hotel and get my Kiddo back to our neighborhood (we’re having mold remediation done and live local) for Trick or Treating. This pretty much ruined my daughters Halloween.Equally horrible, I’m physically disabled/permanently handicapped and all my help for packing/unloading my vehicle had left sometime ago as up to that point check in was normal. I’m still next level livid.

Great breakfast and amenities. My booked room was upgraded, but the new room was not cleaned before I got there. The previous occupant left an article of clothing and one of the tubs had a bunch of gunk in it. Other than that, the whole experience was great!

Woman working the front desk at checkin was pleasant and professional.

Great hotel.. clean.. super safe business area.. room are updated. 5 stars . The free breakfast is pretty good for complementary. U won’t be disappointed

We had a great experience from arrival to departure. Check-in was easy. Daniel did a great job and was very helpful. The breakfasts offered a good variety and good service by the staff. The housekeeping staff took care of our room needs. Thanks for a great stay.

Clean and spacious

Very convenient for a concert at the Amphitheatre. Very pleasant , well kept, friendly place to stay. Wish we had had longer.

Great staff and amenities. Everything was great thank you

The property was clean. The room we stayed in needed a carpet wash. It had some stains in the living room. The kitchen had everything! AC worked very well. The only thing that I did not enjoy was the bed. It was lumpy and uncomfortable. I did not sleep well. They had breakfast which was pretty good! Overall I give it a 7 out of 10

Everyone was kind,welcoming and very helpful Breakfast was good Rooms are nice and clean Would definitely stay again..

I stayed here with my teenage daughters after a day of shopping at the Irvine Spectrum. The place was perfect for us. Plenty of space, very clean and the staff was very friendly. The location even allowed us to venture out to Laguna Beach for dinner with only a 20 min. drive.

No complaints.

The staff was excellent and very helpful. However, the sink drains very slowly.

The hotel is old and dirty. It’s ancient and hasn’t been renovated in about 30 years. Food is dreadful and the floors are filthy.

The check in/check out was very easy. All of the staff were great: professional, kind, courteous, and helpful. I liked the layout of the room I was in & that it had a full kitchen: plates, cups, glasses, silverware, and some other utensils. Bed mattress was good (hate a mushy mattress), good pillows, linens, and the room was clean. Only downside in the room I was in, was low water pressure in the shower. Everything else was great and I would stay there again.

It is a relatively quiet area that is a less than a 10 minute drive to the Irvine Spectrum. The continental breakfast in the morning was nice.

Very good service and clean room

good

It was a very clean hotel and the staff is very friendly.

Staff is super nice and helpful. good selection at breakfast. rooms are great especially if needing to work. the studio had a full kitchen. bathrooms had no hooks or places to hang towels. In order to be eco conscious it is helpful to have a place to have them dry as well. Also the $8 a day to park for unsecured parking that is not monitored should just be rolled into the room fee. There is no street parking in the area so you have to park in the lot. It seems a bit ridiculous.

Horrible I booked a room a month ago and when I get there they say they have no available rooms.

HUGE ROOM! LOVED THE SPACE

Great property that I have used for years, highly recommended

Property was very nice and clean. The staff was also very welcoming and extremely helpful anytime we needed something. We stayed here for a week with no issues at all.

Didn't realize to park on side is $8 per day. Really??

Friendly staff, good facility with swimming pool and hot tub, close to spectrum and easy to reach good food and shopping area

.

Staff was very accommodating. We had a one bedroom and it was perfect. It’s a great location too!

Sketchy area and people, dirty and understaffed. Very limited service and amenities

Staff was nice, breakfast was far below expectation. Parking is paid at this location, while it's just a quiet area with only businesses, no shops or restaurants. Parking used to be free/included. Even though the name suggests differently, this place is far away from the Irvine Spectrum mall, for sure not walking distance. I used to come at this place regularly but I will go to another place next time when I need to be in the area,