Great communication, extra perks (treats in the lobby)

nothing

please provide USB sockets!

location

Loud, rooms hot, bed uncomfortable, TV in bedroom didn’t work but staff never fixed. Rented suite which was tiny.

Location and property were good

I had no air conditioning and despite texting with Thatch it was never fixed for my stay. They told me to use a fan, which was not acceptable. Also the confirmation said there would be an iron in the room and there wasn't. I had to leave without ironing my clothes for an event and was told later to find the iron in a closet on the second floor. I expect a refund for this stay.

Location, close to simon's coffee

Awful place, second floor, on small stairs, under the roof, no comfort, extremely expensive Nobody to talk to No internet Nobody to help with lugagge

The property was clean and well cared for. Easy access to the transit and great restaurants from its prime location. I would definitely stay her again .

The location and the intended finishes were wonderful.

I wrote an enormous review. The operators are obviously investors, and have no history in the hospitality industry. And it shows.

the room was super cozy with a nice bed. great location in Cambridge with easy access to everything. also liked that that there was on site parking available

Lovely restored Victorian. Rooms were bright and comfortable with updated decor, comfortable beds and nice bathrooms. Coffee and tea making available in our rooms. Lovely lounge with further pantry. Easy access with coded entry. Very responsive staff. Will definitely be back!!

Location, room & customer service

Shower water was never hot

The room had a chair that was very uncomfortable, so I had to work in my bed.

Room was excellent and well furnished. Very quiet.

infrequent housekeeping. I understand wanting to keep costs down but I would prefer daily cleaning, at least in the bathroom

This is a lovely historic property and it is quiet and well-maintained. It's a little weird that there is no staff. It is within a reasonable walking distance of Harvard Square. The small lobby is cute and comfortable.

There is no elevator, so when staying on the third floor, pack light. Our room was up there in the "Hideaway" (attic) and was very small compared to the rooms on the lower floors. There was no closet and the ceiling was sloped in both the bedroom and bath, making it easy to hit one's head repeatedly. The bathroom was not well-appointed or stocked, and was very cramped, with no place to put basic toiletries. There is no housekeeping service during your stay. Some rooms had a mini-fridge, but ours did not. The coffee machine in the lobby was broken at least half of the time. They were very nice to accomodate an earlier check-in, but check-out is at 10:30 AM with no exceptions. There is no secure place to store luggage after checking out.

Location was perfect. A short and safe walk to Harvard Square. House is beautiful and room was very spacious. Street has plenty of fantastic restaurants and coffee shops.

My room was situated right by the front door, so I could hear every entry and exit. If you're a light sleeper, that's not ideal. Light staff so if you need daily cleaning and service, it may be a challenge- especially for an extended stay.

nice house. pleasant common spaces. large comfortable room.

parking is in short supply. it’s a bit far north but not bad.

location Cleanliness toiletries

noisy air conditioning Also needed a few things like a teapot, notepad and pen

Silent, nice, well designed

Nespresso coffee was not refilled in the common lounge for a few days

Great location. Room and property in general were clean. Providing water in reusable containers that you could take out with you is a great way to reduce single use plastic.

The property was kept too hot. Outside temp was about 60F, but my room on the third floor would reach 90F. Had to open the one window and have the AC running all night to keep the temp below 75F. My particular room did not have a refrigerator or desk to work on. They were available in the common area though.