We had a complicated check in process first being told it wasn’t available (when we were an hour out) to multiple calls between the owner and VRBO. He did try and be helpful and even knocked some money off the price. The house was decent, but is in need of a DEEP cleaning. The kitchen floor was sticky, there was animal feces under one of the beds, used loofahs and towel in the bathroom, and a dead mouse behind the couch in a trap. The house was in a convenient location and the size wasn’t bad for our family either. At minimum some cleaning supplies could be left for guests because whoever is cleaning must only hit the obvious spots.