Ezzet offered me a free upgrade to a suite and it was fabulous

Tout Sourtout le grand service de M Mohamed, un serveur avec grand experience et efficacité

La climatisation en panne

Tout !!! De l'accueil du personnel à l'emplacement en passant par la chambre. Tout était parfait . Nous avons meme ete reclassé Merci

Rien

Séjour merveilleux avec une équipe de réception merveilleuse surtout l’équipe du matin personnel chaleureux et accueillant ❤️

Rien toute est parfait

النظافة والمعاملة

لاشيء النادي يتطلب رسوم

11 points to the staff. Truly amazing from the reception to the bar, restaurant ...cleaning staff. They are the real credit to the hotel. Outdoor space & view to the sea, calm & very quiet. (low season) Varied food at buffet. The fruit juices at breakfast were excellent. Thank you all for the wonderful stay, especially Mohd.Ali who arranged a funny birthday cake :-) good man Hamda who served us most of our 7 dinners, Ji Di Di who cleaned our room so well. There are many other staff members we cant remember their names. The evening live music in the lounge. That was our first holiday in Tunisia and we can confirm that we want to come back :-) See you all again !

Felt that the spa is a separate entity, does not match the hotel standard. To start with, the reception at the spa could learn from the hotel reception. Very different attitude. Small things to mention: In the hotel shower room, no holder for shampoo/ shower gel. Don't like to put shampoo, shower gel etc on the shower floor. Lastly, try to help food wastage. A gentle notice reminding guests not to waste food at the buffet. It was sad to see many guests took far more than they could consume. A lot of leftovers throughout...

Séjour impeccable,accueil très chaleureux, ils sont tous gentils sans exception, ce qui m’a ramené de prolonger mon séjour, le centre spa est très développé ( le personnel est ponctuel et très professionnel , j’ai adoré aussi la décoration et les repas ; je suis vraiment positivement surprise; je reviendrai sans hésitation ❤️

Rien.

Surclassement- Suite très bien

Le spa est un peu viellot

Un séjour de rêve, un personnel chaleureux, accueillant et serviable bravo à toute l’équipe surtout Inès et ilyes 👏

Rien

Alles super Frühstück Abendessen mit Wein

Die Rezeption war einfach mehr als schlecht. Wir waren 9 Uhr im Hotel und sollten erst 12 Uhr dann 14 Uhr unsere Suite bekommen nach Druck konnten wir 15 Uhr einziehen. Haben uns dann für das SPA einen Gutschein gegeben, damit wir uns bei dem Manager nicht beschweren. Wir hatten dann auch einen Transfer zum Flughafen über das Hotel gebucht. Keiner kam und wir sind dann mit einer Privatperson im Kleinwagen nach Tunis gefahren worden, kamen grade noch pünktlich an. Das Personal hat uns aber 100 Dinar von unserem bezahlten Betrag zurückgegeben. Schade, sonst war das Hotel super.

Outstanding sea view and service from staff.

Nil

Hôtel bien rénové et piscine agréable, séjour et restaurant de bonne qualité. Thalassothérapie intégrée et prix raisonnable.

Nous y sommes allés pour notre lune de miel, nous avons loué un bungalow avec vue sur mer. J'avais des appréhensions car sur les photos je pensais que notre terrasse serait sur le passage des clients venant a la plage, mais quelle belle surprise nous étions au-dessus de la plage quasiment dans une terrasse privatisée avec plusieurs transat, un hamac, des palmiers... un véritable paradis. L'établissement a trois piscines. Le calme et la musique douce y règne avec des chanteurs le soir qui chantent des chansons adaptés a ce sentiment cosy. Vraiment le rêve pour un repos type lune de miel. Nous avons eu l'occasion de comparer avec le 4 etoiles d'a côté le Bel Azur, c'est tout l'opposé, bruyant, bondé de monde et délabré. Le Royal Azur lui est neuf, les chambres digne d'un 5 étoiles. Et la nourriture ... wow de vrais delices a volonté, il y a de tout et la qualité est excellente. Merci au réceptionniste d'avoir pris en compte ma demande et d'avoir préparé la chambre avec des fleurs et deco et fruits pour l'adapter a cette lune de miel. Nous y reviendrons a coup sûr. La salle de avec avec Peignoirs fournis c'est le plus qui fait se sentir encore mieux.

- La chambre était propre et nettoyée et rangée tous les jours, sauf sous le lit, il restait une capsule de café et de la poussière des anciens clients sous le lit donc. J'aurais mis 10 sans cela, d'où mon 9. - La TV n'est pas une SMART TV, donc pas de Netflix ou possibilité de connecter son téléphone.

Tout

Rien

Tout était parfait. Un grand merci pour l'ensemble du personnel (réception - restaurant - chambre - bar du soir) des personnes très chaleureuses et aimables exerçant avec beaucoup de professionnalisme. Nous ne pouvons citer tous les noms car tous étaient remarquables de courtoisie (une pensée pour Macrame - Lotfi - Jedidi - Oussama). Merci à monsieur HALOUI, directeur d'hébergement pour son extrême gentillesse et monsieur Sadok Boudhina pour son amabilité lors de nos échanges. Un grand bravo à tous. Patrick et Ouafae

Rien continuez comme celà vous faites honneur à votre pays

Piscine Petit dej

The hotel is quite modern. The beach is excellent and so are the swimming pool. The food at the restaurant is good but not quite 5 stars.

- No coffee machine in the room. - The coffee & machine at the restaurant is quite subpar. - There were occasions where we felt the customer service was also subpar. One of our extras (a meal at the beach) was counted twice (we insisted to take a photo of the receipt at the time and we were right) and the clerk managing currency exchange claimed he didn't have spare change and that's why he wanted to keep 6DT... - The biggest negative for us and probably the reason why we'd look at an alternative hotel next time is the fact the gym isn't included. You have to pay extra and the price is extortionate. This is a big issue given we like to exercise while on holidays. The hotel shouldn't be rates 5 stars without a gym included really.

Breakfast was amazing,location and the view was beautiful,staff without exception were professional and friendly I enjoyed the infinity pool too

The good thing that the location of the hotel was in front of the beach and good view from there

Many things : 1st: i booked a superior bungalow which is 85m and in the ground floor in front of the beach and depend of the picture shown here but i got different room which is suite in 1st floor and no elevator (stairs to go to restaurant or beach) when i talked with reception they said this is what we have and picture in booking doesn’t match with what we have ??!! How come this so booking from where they brought the pict ?! They knew their mistake and gave me free lunch and spa ?? Really not acceptable at all !! Very poor customer service 2nd : the room wasn’t clean at all and full of mosquitoes and insect around the bed 3rd no minibar at all and only 2 type selection of tea 3rd : restaurent was the worst i ever saw as an hotel 5* with this value really disaster ??? Food was very limited selection , no taste , some thing wasn’t well cooked like coscous , pasta , very very poor selection , coffee machine in restaurent was disaster no milk there if u select cappuccino only coffee and the rest comes water ??? Really 4th: the bar in the beach very poor selection of juices and no snacks ??

The view, the beach,pools also the Spa and the food was great

Air conditioning is not working properly

the hotel was fully renovated Both check in and check out were very smooth thanks to the guys at the reception. 3 external swimming pools are amazing Mr Sabri at the reception was extreamly helpful Mr Oussama and Mr Yassine.Gh were very supportive at the restaurant especially with our baby boy. The food quality was very good, The lady made us a special crepe. We enjoyed our stay at the hotel.

There were issues with the number of sun loungers close to the swimming pool and we had to book ours ealry morning else we won't have a chance.

1. The amazing hospitality 2. The Pools 3. The Spa

There are not many restaurants and cafes near the hotel.

Our room was wonderful,the dinner was perfect (a lot of seafood)!The staff was really nice and caring,and special thanks for Karim at the beach bar, who made our holiday exceptional with his kindness, he is the best!

The breakfast was a little bit simple,there were really few choices among the drinks.

Facilities are good. We managed and clean

Price when we booked was high

I’m speechless indeed and I think no words are enough to describe how fantastic this hotel is! It should be rated 7 stars hotel. The service was absolutely amazing, the room was very comfortable, fancy, and spacious, the facility was family friendly and very welcoming. Also, the food was super delicious and there was a huge variety of selections. Finally, I am very thankful for Mrs, Hana, Mr. Makrum and Mr. Saber, they were absolutely wonderful and very helpful, and assisted us in all our needs. I highly recommend it and absolutely it deserves every cent! Royal Azur Hotel will be the first of my list when thinking of Hamammat. I can’t wait to visit it soon. بالعربي جرب وادعي لي

Everything is perfect nothing to mention

Definitely, it shouldn't be a 5 star hotel , more like a 4 star. Facilities are basic. You have to pay to access the gym, and if you get a visitor ,they get denied and harassed at the entrance by the staff who repeatedly embarrass you by reminding you that your visitor can't visit your room.