L’emplacement, les chambres et petit déjeuner

Le manque de finition dans les chambres (carrelage qui bouge, les lambe de chevets boule qui était encore poussiéreuses et pas de grand miroir dans la chambres principale)

Same as last year, breakfast is fantastic, location is the best in town and the staff is very experienced and friendly.

Only downside this time is the weak Wi-Fi. It was very difficult to participate in video conferences.

Good location

Room was ok but old, esp the bathroom and window door did not close. Reason for my bad rating is mostly the service, extra charges, breakfast and value for money. Breakfast was very average (eg scrambled eggs were grey, fruits looked old), and I had a huge glass splinter in my cappuccino. When I complained, the feedback from the service was that’s it’s not their fault because they didn’t do it on purpose (instead of apologising). Equally no apology/understanding from reception. They charge extra for breakfast, parking and electricity (!), hence you end up spending a lot of money for mediocre experience which I in my experience is was worth the money.

Location and facilities

Had a whole spider family when I arrived, which is not so crazy to have one spider… but a whole family with their cadavers in the corner and along the window area… Also found some in the water tank of the coffee machine. I cleaned it mostly myself, cause came in rather late. Weird reaction from receptionist: when I told her she wrote it down, no apologies on inconvenience… I travelled solo, so they removed a bed from the double room and so there was a single 90cm width bed standing in the middle of the room?!? Not even moved to the wall or something so one does not fall out… unusual concept.

Reception were helpful; good view of Lake Constanz; very good coffee machine in the room

No air conditioning and no on site car parking; surrounded by roads on 3 sides;

Position in front of the lake The restaurant and bar available downstairs and in the area The main part of the room is ok

The children room is too small and the door conflicts with the bed stairs The toilet door is too close to the toilet it self, if you are 1.80 m tall ...

1) You charge a 5 Euro fee per person per night for electricity, and this is not stated sufficiently clearly in your listing. The charge in itself is ridiculous, since one would assume that electricity is already included in your accommodation rate. It seems like an attempt to deceive guests into booking with your hotel since the normal rate does not take into account the additional charge for electricity. Why not charge a water fee, a linen fee, a towel fee, or even a bed fee then? Then you can charge 10 Euros per night for your room rate to attract tourists to book with your hotel, and then shock them with additional fees when they check in. This is a very deceptive practice. 2) Your electricity fees and other miscellaneous fees were not broken down and listed clearly in my receipt. It led to confusion because in my understanding, I had paid the full amount via booking.com, and was confused when there were extra charges which I had to clarify with the receptionist, which leads to my third point... 3) Rather than trying to explain the charges by breaking it down for me, your receptionist acted like I was a stupid, troublemaker and the cause of her inconvenience. She was curt, rude and dismissive. My German is not great, but you are in the hotel business. You should understand that you deal with international guests who cannot speak the language well. We are not stupid because we don't speak your language. Rather, you are the one who provides poor service by being dismissive of a guest, and acting as if you are inconvenienced by a guest seeking clarification on your confusing billing. 4) I urge all holiday makers to give this hotel a miss. Much better options nearby

Cool neighborhood, nice breakfast : many choice and a few options for vegan.

Dinner restaurant menu - some dishes weren't available. The waiter seemed to be overwhelmed. He found some alternatives though. We weren't satisfied for the dinner.