La pozione perfetta, il panorama bellissimo, pulito

Troppo grande, tanto caos

The location! Easy to purchase everything

Our room was cold and noisy.

The team, very friendly and helpful! They made our stay perfect. Thank you to reception team and F&B team.

The village was used for Olympic Games, and after that time, facilities and rooms are left without care for my opinion. Anyway is a good place to stay. We didn’t understand how was working cleaning rooms, one day they told us once per week, another day they wanted to clean daily. Mia communication between responsible team and staff Boring breakfast, everyday same food selection. The scramble eggs were always cold, hot food must be kept hot. Mostly eggs items that are very sensitive must keep in a temperature control. Fresh juice not include in breakfast. We asked for an iron and it was not given. We must use the services. If I have to press a shirt, or trouser i can do for myself too. Why I must use laundry service. Pity

We booked only apartment and didn’t have breakfast option. The pool and gym need to pay extra. The apartment has kitchen and all you need to prepare your dinner. Everything was very clean and new. We had really comfortable stay. Would book again in the future.

No cleaning during the stay ok but at least garbage can be taken by cleaners.

Breakfast and the friendly staff

In the bed I find an insect.

Location

Room, bed is very very bad

Location was great, nice room, very clean and well priced. We were able to charge our car overnight for no extra cost.

No tea or coffee facilities in the room.

The location was good.

The room had the following problems which were all raised with the hotel but nothing was done: - Peeling paint in second bathroom - Tiles chipped in other bathroom - Door handle rings coming off - Dangerous electric socket on second bedroom (literally hanging off the wall with expose wiring) - Noisy beds, the springs creaked every time you moved. - Cutlery and china ware was a bear minimum. Mostly chipped/not matching - No wine glasses - No kettle - No wi-fi in the room, although this was mentioned after booking - No satelite TV choices - netflix, amazon or even BBC world new - Very noisy fridge that kept us awake all night - Noisy heating system - Second bedroom had a sliding door, which was noisy to use, but had a massive gap above it so it only acted as a partition not a door - Missing cushions on sofa We were also misinformed by reception staff about car parking, and made to pay 70 euros to park in the garage, when we could have parked outside for free. We complained above this to reception, and asked to move rooms. But were ignored. Even when we asked for a kettle, we were told it did not come with our level of room, but it does say you get a a kettle in your description. Use of the swimming pool was extra, which you failed to obviously disclose. You also needed to have special footware, swimming hat and the right swimsuit to use it, which we were not informed off before booking. So this facility that we wanted to use, we could not as it was ridiculously expensive to buy all these things from the pool for one swim. There was no shop in the hotel. The ski hire shop was not open at convenient times, so we used a competitor in the village On the second to last day the power actually blew out in the room, probably from the noisy/bad electrics, so we actually could not access the room at all. This is when the hotel changed our room, just for the last night.