cleanliness, room with private pool

services, 11am check out, bell boy tried to push a taxi on us even if we said we don’t need one.

very beautiful location and beautiful hotel

- by far too expensive for the quality. - food made us sick (2 days, two different plates). -inconsistency of the price: one day 180 USD and the day after 220 USD for a service -if you want to withdraw pesos, you have to go to the ATM, and get dollars (high rate), then go to the reception and exchange the dollars in pesos (again high rate), thus they make twice win. and the best: the reception refused the dollars from their own ATM because little bit damaged. - the first day, we saw someone who left her fork on the floor of the restaurant… three days after was still there… conclusion: the floor is never cleaned - they make mistake when booking excursion by asking 10x the price. it is booked again and during the checkin they request an supplement without solid explanation.

the facilities the food and the staff

more activities

the property was beautiful and the pools were great. access to the beach was easy and the architecture was eye catching

the property did not have dish washing soap and detergent for the washing machine. the beds were not five star and the pillow were not plush

Felt like best in PV. Food was excellent.

Pools were small and cold. Disconnected properties. Ocean was not swimable many days to due fauna in water.

The staff was wonderful. to name a couple, Felix, the pool concierge, and Jorge, a waiter at the pool and Lemongrass restaurant, were outstanding. Also, any issue we had with our room was taken care of immediately.

There were issues with the transport to and from the airport.

Great service. The foos is really good and we enjoy the fact that it is a relatively small hotel.

there were some cleanliness issues in our room upon arrival.

Everything was awesome, form the first second you arrive till the moment you leave. everything was great, the staff, the food, the facility, it was awesome.

It was a bit hotter than expected for a person coming from a -25c to a 25c temperature , anyhow every place was having AC and we had fun time with the family, everybody had a good time.