Staff were very helpful and accomodating.

Wonderful experience made possible by lovely staff , facilities available , location , tasty food .. oh the rooms are lovely and toasty warm - what a bonus for someone like me who’s always cold 😇

The staff were excellent very accommodating

The room was noisy but we got moved to a better room

Very helpful and friendly staff. Spotlessly clean and well decorated. Excellent range of vegetarian options for breakfast

Breakfast was good staff friendly and not noisy. Coffee was good once you managed to open pouch.

For a superior room not enough room to get in and out of bed very narrow between bed and wall, coffee stains on bedside cabinet and seal failing around bath also had to get scissors to open the coffee pouch.

Excellent location within the town. Clean, well stocked tea and coffee. Good breakfast.

Complicated tv! Concrete porridge.

Breakfast was fantastic especially the locally sourced snorkers! The staff were very helpful.

lovely friendly helpful staff, beautiful room, excellent breakfast - spot on!

nothing!

it’s quirky because it is so old. nothing is level but that adds character. breakfast was cracking we also had our granddaughter with us who they went out there with.

Staff very friendly and helpful. As a single traveller i feel safer when i can combine accommodation with parking and food. Package Inc breakfast but can obtain dinner in its great restaurant and lunch in its cafe. Close to a variety of shops and cafés.

Leaving - it is a popular hotel. I would have loved to stay another night but it was fully booked. It is an old Hotel, I worried at night as i was very restless , that my second floor creaking floorboards disturbed 1st floor occupants.

Breakfast staff was friendly. Loved the limitless delish coffee. Have to say breakfast a bit over cooked bacon

Staff couldn’t do enough for especially Chris 5*

The room was exceptional , only issue bed was too small

comfortable central location

a bit of road traffic noise

Very outraged. Needs serious upgrade.

Waiting 40 minutes for food.

Excellent location for town and castle. Friendly staff including the cleaners. Both my continental breakfast and my husband's cooked breakfast were very good

A ledge in the bathroom hadn't been dusted and the pillows were too hard for me

Lots of character and history and very comfortable yet alll mod cons incl usb sockets in room sockets.

Room views were probably interesting to those interested in industrial architecture ! But the area is of historic interest in that way.

It was our silver wedding anniversary and they kindly put us into the honeymoon suite where the Queen had visited

It was all good for one night that we stayed

Central location. Very clean and comfortable rooms. Nice restaurant and great bar area.

Nothing

The breakfast was very good.

We had a meal on our first night There ws not a lot of choice for my husband who is a coeliac I decided to have a Sunday dinner but they had run out of beef so chose the chicken dinner which had two of the ingredients missing. They had run out of the cauliflower cheese and the apricot stuffing. This was not pointed out to me when the meal was served and only apologised for when I pointed out that the ingredients were missing. The potatoes were under done despite having to wait for over 40 mons for our meal. I would have given the hotel full marks except for this oversight. Goo

Very clean and comfortable. Extra luxury items really made it special for example robes and slippers and a great selection of bathroom items. Staff super helpful and breakfast was wonderful.

Nothing to fault.