We enjoyed our stay. Great location on the beach and so close to the sand. Check-in process could've been much smoother. The house felt like it could also have been a bit cleaner, but the longer we stayed there the more we appreciated what the home had to offer. We would consider coming back.

To start, the view is spectacular!!! The deck is great! Everything else went downhill quickly. When you fist walk into the house the floor is warped. The front door doesn't open all the way. We didn't use the downstairs beds and we couldn't use the ping pong table because the paddles were garbage and there were no ping pong balls! All the locks on all the bathrooms didn't work as I walked in on my Mother In Law going to the bathroom. We also quickly found out that there were some towels ready for our use. Luckily I found a bag of towels in the laundry & washed a load for us. Using the dishwasher was an adventure. The first night we went to use it, it didn't completely run. So we ran it again. It didn't clean the top rack so we had to wash those by hand. None of the beach stuff was clean. The chairs were in their bags. The outside shower worked, but the hose on the ground level did not. I got the hose on the deck to work after i unraveled all the kinks out of it. The main level rooms were nice, but the upper room had no fan and no walls that went to the ceiling? And in the Bathroom too? If anyone stays at this house it's for one reason only, the proximity to the ocean. That's the only reason. We expected a little more luxury for the price. The plates, folks & such were worn. The pots & pans were old. There was a dirty sponge left for us to use. And we feel someone was messing with the A/C from outside the home.

I was very worried when I read the online reviews for this property. The communication with the property management company was challenging, but eventually I did get most of my questions answered. The check-out instructions were a little confusing as there is one set in the house but a different set in email. Some of the outlets didn't work and the windows are definitely an issue. The stove needs work as it randomly would turn on if you barely brushed the knobs. A few times we almost got burned. The Nest thermostat is also a little wonky. Sometimes it would just turn itself down. Overall though, I would stay in the home again. The view can't be beat and the location is so close to all of the St. Augustine attractions. Some of the beds, bedrooms, and bathrooms are a little funky set up-wise but the space is well used so you do not feel like there is wasted areas. We had 13 in our party and were all able to fit. We packed air mattresses and had no issues finding room for them. There were plenty of dishes for us and the pantry is a great size. The extra refrigerator downstairs was very helpful. The recent hurricanes that eroded the beach have actually made this more of a beachfront property than it was before. There were crews out multiple times through our stay to grade the beach so it was very easy to walk on. We learned that sometimes it is best to see things for yourself before judging based on reviews.

This place was disappointing for a lot of reasons, and we came in with open minds based on past reviews. The location and space of a beach house was what saved our stay, but it was visibly dirty upon arrival with soiled sheets on the beds and hair in the showers. It also had visible black mold in the ceiling of the master bathroom and had rodents or something eating our food in the pantry. There was exposed wiring and chipped paint throughout the house. A lot of the blinds were dirty, broken or missing, windows didn't open and shut properly or had duct tape holding them shut. Even with the cleaners coming during our stay, the doors were still sticky and had fingerprints, the air ducts were filthy and I have pictures of if all if VRBO would like to see. This whole house is really in bad condition, especially when compared to the high quality of what the pictures show. We loved the location but for the price could have gotten a similar space and not had to clean the house ourselves just to get comfortable. The Five Star Rental company which runs this listing, once I could get a hold of them, was helpful in supplying new shower curtains as ours were moldy, and other basic supplies, but as mentioned, these issues are much bigger than that. I hope someone comes and gives this place the love and care it needs and deserves.

We were told to keep the AC between 72-78 the heat was unbearable with heat advisories. We did attempt to turn it down and through the Nest they would increase the temp. Railings aren’t up to code way upstairs. Just was not very family friendly or good with people who struggle with heat

There were some major issues that the rental company did take care of quickly (no water, door not able to be secured, hole in decking due to popped plank, garbage left in trash cans . It's a great location. The rental staff were attentive, but overall the house needs alot of attention. Now, this rental is trashed. Dirty beyond what a cleaner can overcome. The windows on the main floor are literally falling out. I had to purchase duct tape and tape up the gaps to keep bugs/rain/hot air out. Trash piled in the back of the home near seating area (busted chairs, umbrellas, etc.) There are outlets and lights/ceiling fans that do not operate, so clearly some electrical issues here. The lower level floor is hot and basically unusable. There is a useless area on the lower level, a valuable space that could benefit from a few chairs and a TV for an extra entertainment area. The shower on the lower level is extremely moldy. There is a curtain that hides the toilet. The main floor of the house is a bit better, but that is where the windows are very bad, literally falling out if you remove my duct tape. Don't even think about opening them. The furniture and large rug are gross. These things need to be changed or deep cleaned yearly. I understand the wear and tear on a rental, but this was unacceptable. Overall we were quite disappointed.

Not enough glasses for everyone. No big skillets, only 1 sm one for 11 people. Cooking BK was a joke, it took for ever. $2000 can up missing out of the house, they had people coming in to fix things and I didn’t know anything about it. 2 male workers came in on my disabled grandchild and my elderly sister. My sister was still in her pjs, scared my grandchild so bad the rest of they stay we had a hard time with her. She was. Afraid of getting killed. Picture showed a straight out walk to beach. FALSE PICTURE. I chose this house because of that picture and the needs of my grandchild. She has trouble with stairs. We got her down there one day. I would have rented one with a swimming pool but I thought this house was perfect for her. I don’t know how it sleeps 15. We had trouble with 11. It’s a good this 2 couples couldn’t go, we would have had to get air mattress. Water smelled like rotten eggs, so when you rinse off you smell like rotten eggs. Sent an email the. 1st day about glasses, water hose busted & no net for ping pong table. Never heard anything. Got a call 3 days later and again addressed my concerns. Don’t know if money was missing then. They said they had brought the net and put it on the ping pong table. We never got it, and again someone was in the house we rented without my permission. I don’t know about anyone else,but I expect my things to be safe when I am not there. I just wanted my dying grandchild to have a great time, and she didn’t. Not what you payfor

I wasn’t going to write this all on a public review, but when I shared my concerns below privately, I heard absolutely nothing back from owner or mgmt group. 1. The description says nothing about the bedroom walls not actually going all the at to the ceiling upstairs- same with the bathroom. 2. Location is top notch 3. Master bed had stained sheets and they were completely ripped on the side. 4. Old nicotine pouches and other peoples trash were left in closets, drawers etc 5. The porch screen door was almost completely blown off when we arrived- it became completely detached that night from the wind. 6. Nothing is said about how you sometimes don’t have any water- at all. No water pressure. 7. The shade in the downstairs “room” was half ripped off and being held on by tape. 8. Downstairs the toilet is only made private by a curtain on a rod. 9. The weatherproofing on the bottom of the door at the entrance is half ripped off and creates a loud wind tunnel whenever the wind blows 10. The door near the refrigerator is inoperable and won’t turn 11. Great beach stuff available for use I’ve never written a bad review on one of these, but this listing was very deceiving. The house needs a lot of work just to get it to a place where things are running normally. Great location, Not was I was expecting unfortunately.