good

Rooms nice, pool fantastic, breakfast to die for...

There was some mold in the bathroom on the ceiling. The ac struggled a little bit to cool off the room, but the humidity was very high.

This property appeared to have been renovated. From the exterior, it was very attractive. The bedroom area was clean and attractive, but the bathroom looked dirty. The top screw of the curtain rod was pulled out of the wall on both ends, and I could not keep the shower curtain closed. It allowed water to leak out in the floor. The bathroom was cramped. You had to crawl between the sink and the toilet to open or close the bathroom door. One night, the fire alarm went off three times, starting at 1:30 in the morning. After the 2nd time, I called the front desk and the night clerk said she didn’t know what was going on. While we were on the phone she announced that the fire department was arriving. The 3rd time it went off, my husband got up, got dressed and went up to the front desk. The clerk said the fire department had checked things out and found nothing wrong. On Saturday night, the music from the club was so loud that you could hear it in our room until around 2:00 am. We will not stay there again.

Air conditioner needed service, not cooling properly

Nice staff. Clean.

Perfect place for our stay to participate as a "Living-history Performer" for the airshow at Laughlin AFB. Biggest plus for us: getting a room down the hall from the indoor pool and hot tub and being treated like ADULTS, allowed to use it anytime (late at night, early morning) instead of some places that lock you out at 9 p.m. THANK YOU. We used it every day and the sauna too. One negative: service was NOT reliable. Of 4 full days there we received service of new towels, coffee, shampoo, etc only twice. BOO. PLUS: loved the welcome free margarita tickets upon check in and truly LOVED the comp breakfast tickets for airshow people and the MENUDO in the breakfast buffet made this Latina sooooo happy! Will stay here again in two years for next airshow!

Hotel needs updating and more lighting at night on the walkways.

Quiet

Good

Everything was perfect

I like the room, but some how staff made the mistake of giving me another person room. The lady must have gotten confuse. Confuse, because I waited in line and someone skipped. I got mad saying how rude of the person and the front desk for not attending me as I was next in line. So I sated about what happened and I guess to make it up, she gave me a great room.

The hotel staff was very kind and helpful. The room was clean and the bed was as comfortable as a hotel bed can be. I enjoyed the stay. I had issues with hot water for my morning shower, which I later found out was due to issues with the water pump. Also, the coffee pot was already full of water, which I thought was kind of gross. I went to Starbucks.

Good stuff!

The bed was super uncomfortable and the restroom needs remodeling big time. Also please get free breakfast none of that paying stuff.

I loved the hotel, but unfortunately dusting in the rooms or wiping things down was not a priority. You could actually see where it was wiped and where it wasn’t, as the dust was thick. Not really what I want to see. The night table had sticky stuff on it and that was gross. It was quiet and I did appreciate that . The bed was comfy and room was nice and cold.

all the things were in bad condition the room had a bad smell everything was worn out dirty for $180 dlls I didn't like it at all absolutely nothing

The property has been upgraded, however the bathroom floor tiles are old and dirty.

Great

Clean room, friendly staff, good location.

Second time staying here. The 1st time was in a newer part which was nice. This 2nd time they put me in a section that was not updated like the other bldg. It was old and didn't fill as enjoyable and nice like the 1st time.

We often stop here on our way from Laredo to our home in Terlingua. It breaks up the trip and the staff is so very friendly and they also treat Miss Gus Gus like a rock star. She loves the grass. One of the few places she can meander in grass without fear of stickers in her paws.

Room was clean, location is walking distance to restaurants and shopping center.

I love all the amenities the hotel has.

Pleasant staff

Rooms were old and outdated.

Dark & dated. Very difficult to see at desk. Was not business conducive. Staff was good. I will be working in the area for 12 months but will never return....

The front desk staff was super friendly, especially Jessica. She made us feel welcome. The breakfast buffet was so delicious. The omelet station was the bomb, and the menudo was the best I have had, and I've tasted many bowls of menudo. The rooms were clean.

It was amazing thank you

I did not like the fact that none of the lamps worked in my room nor the TV. Only the mirror at sink and bathroom light worked. I found a plug hanging out the wall by the night stand. This hotel is going through some renovations right now and the contractors are cutting corners. The plug was not only hanging out the wall but texture was all over plug including the carbon dioxide detector that was plugged in that I doubt Works due to Condition it's in. I brought is up to the front desk about the problem no apology did not seem to care about it. The breakfast was not very good food just sitting out in warmers no one came up to me and offered anything to drink had to ask. Will not be staying here ever again. I have pictures of the plug hanging out the wall with texture on it. I will gladly send them to who ever would like to see.

Dirty and had bed bugs.

Did not check in. Lobby renovation. Did not feel safe. Dog feces around pool area. We tried to cancel reservation before 6:00 but was told no. This hotel would not give any accommodations. Hotels.com did not address the concerns. This is definitely not a 3 star hotel.