good hotel in Cergy with nice breakfast, comfortable bed and updated room. The main issue I had is that the AC is not working well enough to cool down the room at night when the weather is hot, and there is no screen at the window like everywhere else in France so you can't leave your window open either if you care about mosquitos. It was hot in the room, too hot to sleep comfortably

Very comfortable place to stay. Quiet and clean. Good breakfast, restaurant, and bar. Staff were excellent. Easy walk to university, train station, and Port Cergy for dining. Good internet. Not luxurious but perfectly comfortable.

In general the hotel room is ok. But it’s quite old and the AC didn’t work well. Also the room is supposed to be a non smoking room but it smells like cigarettes.

It was my first stay at the hotel during my business trip. The hotel was clean, staff was very friendly and helpful. The room service was exceptional, especially for breakfast. Highly recommended. Kristina UK

Very convenient for shops and RER/SNCF station.

Facility was adequate and the free onsite parking was definitely a bonus. The bed and sofa is comfy and there is sufficient working space. Hotel is highly recommended for a business trip. The reviews about the wifi are accurate, it's rock solid. My only gripe is that the building is showing signs of age. Wall decor seems to be a little dated with the rough textured wall design and old lighting. The heating in the room is controlled by a manual thermostat dial that doesn't seem to work very well. I noticed other occupants requesting for additional heating as the built-in heating was insufficient and the vents were blowing cold air. The fitness room has a couple machines, a combination workout machine, cycling machine, eliptical machine, and two treadmills. It's not a full-fledged gym so no free weights if that is what you're looking for. The gourmet bar serves decent food but if you ever get hungry and not want to leave the hotel, there's always UberEats!

No fly screen for the window

The bed was extremely small and the mattress terribly uncomfortable…way too small for 2 people! The room has no cross ventilation and air was stagnant, no air conditioning. Almost no storage place for clothing, no drawers, only a few hangers, had to live out of a valise! Had to wait 3 days till room safe was repaired. Hotel needs a total and complete renovation.

Everything was good, except the lift is place far away from the reception.

I have stayed at Novotel Cergy a couple of times and will likely return as it is conveniently located for business. Overall, I would rate the hotel as very good: particularly good value for money. The hotel is comfortable, although some of the furnishings in the rooms are perhaps a little tired. Hotel has a good restaurant (only open Mon-Thurs at present. Presumably due to Covid?). Cergy port is a 10 min walk away, with a few nice food & drink options.

Bien

Two guys on the London to Paris cycle trip. Hotel had good cycle storage, was clean, comfortable, great pool. Not the best of locations, quiet area. Went down to the restaurant for food in the evening to be told it was not open. Only bar snacks available not great but OK. Whilst in the bar, three coaches turned up and the passengers checked in. They then went into the restaurant for a meal, this was the reason the restaurant was not available to us. Breakfast was a farce. Too many people, not enough tables, staff, cutlery, food etc. etc. On a normal day without coaches I'm sure it would be OK. The situation would not put me off booking this hotel in the future.We had walked down to the port (10 mins) for some food in the afternoon, really nice little area lined with cafes/bars restaurants so the lack of evening meal was not a major issue.

Nice and clean, quick check in . The location is okay.

Comfortable hotel with a nice foyer and good service, though the room itself could benefit from renovation.

The purpose of our trip was to visit family in the area. The location of this hotel is good - five minutes on foot to Port au Cergy, lakes and Cergy Village. Large mall and supermarket close by. Parks right behind hotel and many restaurants within walking distance. The hotel is a bit run down though. It could use a makeover and modern decor. Good wifi connection.

We used the hotel as a base for our trips to EuroDisney, Paris and Giverny. The room was excellent and the staff were really helpful. I only speak very basic French so the effort made by hotel staff to speak English was very much appreciated. The only thing we would have liked different was an air conditioned room as it was rather hot at night however this didn’t spoil our stay. We’ll definitely be returning to this hotel. The car park is really secure. Local shops being close was an added bonus and the park area was great for our kids.

I liked its accessibility and ambience. Its good value for money

location was good, nearby Cergy Port excellent. Premises looked a little guarded. rooms were okay, staff very accommodating. Restaurant was just "okay"

Staff very friendly, breakfast great, room very comfortable. Short walk to the train and bus, making it easy access to Paris.And there is a local bus that goes to and from CDG for 2 Euros. Cergy itself is a pretty little city.

Not a four stars hotel. Rooms are spacious but incredibly dirty! Guess the staff in charge just make up the bed and go.

Pleasant stay, nice room and breakfast. Be aware the restaurant does not open every evening

Pleasant stay, nice room and breakfast. Be aware the restaurant does not open every evening

Everything started off well - we arrived about 7.00pm. we were informed the restaurant was closed but bar snack were available of which there was limited choice. I had a room on the ground floor and it sounded like there was a party outside my room. I think it was by the pool, but the receptionist said it could be in the park adjacent to the hotel. Anyway The party went on until 1.30am and I got virtually no sleep as we had to be up the next day. In addition the room was very warm, with the air conditioning not seemingly working. I did mention the noise to the receptionist on leaving and she seem fairly uninterested. My friends had a better night as they were further away on the higher floors.

A really good location to Paris and a lovely hotel with lots of space, plus a welcoming swimming pool after a 50 mile bike ride to get there. Breakfast was plentiful and good. There was secure bicycle storage for our bikes. Walking distance to some nice restaurants and a lovely green space.

Nice clean hotel. Had a good night sleep, kids enjoyed it too.

The food was good, the staff was really nice and room is clean. It's a good hotel for a short stay visit

Lovely stay. Very helpful reception staff. Food was very good. Would recommend it.

physically a very nice hotel...except the fact that the Express Breakfast, which they told us was a "continental breakfast with fruit" was one coffee, one juice, one croissant, no butter, no marmelade. We complained and the manager gave us a lecture. Incredible. French arrogance at its best. Where in France do they not serve butter and jam with a croissant? Buyer beware.