We came to RHH for our babymoon but unfortunately weren't impressed with the little details. We had a loft room which was really hot (which we weren't expecting in Oct!) and the air con unit was noisy and inefficient. There were a few niggles that affected our stay - the telephone in the room didn't work (and reception didn't pick up when we called from our mobiles) - the cleaners trolley was outside our room the whole stay (which was inconvenient as it was hard to get past it!) - the restaurant service was slow and they didn't have the food we wanted - there was only one sachet of milk in the room - the check-in process was rushed and felt stressful, which isn't what we had expected for a relaxing overnight break. Saying that, we did enjoy the general ambience of the hotel, and the standard of decor and design, just let down by the little details unfortunately. Not in line with the price of the room, nor by our previous experiences at Harbour Hotels.

We were given a room that smelt of damp- we were then moved to a twin room which was not what we had paid for. (Deluxe)Very small and hot. We were given complimentary breakfast and a drinks voucher but was really dissapointed. Definately not a luxury experience and would not stay again.

Lovely hotel, very clean , excellent facilities including leisure centre. Staff were friendly and efficient. Disappointing to have to pay for car park.

Nice hotel, lovely spa, expensive parking - especially if go over 24 hours by only an hour or two

Pleasant stay room was nice comfortable had all we needed Breakfast was nothing special for cost Probably use again if in that location

Very nice spa.

Location

Location great , very comfortable hotel , staff very friendly and helpful ,

I live 20 minutes away from Richmond but decided to have a short escape with the family because Richmond is such as nice place to visit. Good vibe, family friendly, lots of parks, good atmosphere at night especially friday saturday. The hotel is very nice, i travel alot abroad and wish i could get a similar quality for hotels that are usually more expensive and smaller with fewer facilities. Good staff, helpful friendly and clean bedrooms. Highly recommend

It was the second time we had stayed here. Overall sevice was good, although breakfast service the first morning was somewhat slow but was spot on the second day. Only point on condition of the bathroom, the bason tap was loose, i did mention but was not a show stopper. Overall a good stay, staff friendly and good food.

Great location , nice spacious room. No view as it has a window facing a wall but it lets light in. We didn't require a room with a view as it was a place to stay whilst out in Gunnersbury park. Has lovely Bramley toiletries. It is ideal for walking to Richmond Town centre and th park is on your door step.

Great property for both business and pleasure

The hotel is nice with friendly staff. But a few issues, in the Spa one of the hot tubs weren't working. The rails on the steps to the hot tub were loose, and a bit precarious. One night in our room, the air conditioning failed, and we were give n a hand fan. Whilst we had a discount given on the price, at the price and location, they just need to pay attention to the finer details.

Property and menu need attention.

Loved the decor and the style of bed. Room was very warm and homely.

Perfect hotel. Amazing bar restaurant area, lovely outdoor spot when it’s sunny. The pool and spa area is top draw, I used it both before checkout and the next morning. Peaceful and tranquil - to be included in the hotel price it is amazing Will stay again

Excellent location and within walking distance of Richmond Park. The hotel is fresh and feels very new with an excellent terrace and rooms are large and pleasant

This hotel is lovely overall however with small outdoor area being open to the public and the weather being nicer than usual it’s like trying to find a parking space in a shopping centre on a Saturday afternoon. The room that sleeps 3 with the sofa bed was decorated well, the bed could do with a topper change, it had a dip in it on one side and the Vanity chair had stains in it. The food was/is priced highly, dinner was far better than the lunch. I would suggest going out for lunch. With it being so popular online I think it over crowded so maybe visiting in the week would be a better experience.

Nice ambiance. Easy walk into Richmond but not so easy on the way back.

We had a superior room but were initially put in a basement room which was very dark with very little natural light and 2 lights didn’t work but after going back to reception we were quickly moved to one on the next floor that had plenty of natural light but no view which was acceptable. The spa was a big highlight, very clean great facilities with a good size pool and 3 hot tubs and also well maintained with staff regularly checking water quality. Bed very comfy and room nice but could have been bigger. Staff were nice and helpful, restaurant looked good but didn’t use it. Would definitely stay again but at the prices of the rooms which are very high would have to weigh up the value for money

When in London I treat myself to a couple of nights here. The staff are great the rooms are so comfortable and well provisioned. The spa facilities are great after a long hike in Richmond Park or a day seeing London.

great stay at Harbour Hotel ! The vibe , the area and the atmosphere is relaxed and joyful . The hotel is a beautiful english heritage . Helpful staff . Loved the spa amenities outside and the restaurant garden seats .

This hotel exudes charm and elegance with its cozy, comfortable old English decor. The moment you step inside, you're transported to a bygone era, surrounded by beautifully appointed furnishings and a warm, inviting ambiance. However, the front reception staff fell short of the hotel's grandeur. Despite the hotel's impeccable aesthetic, the welcome I received was far from warm and hospitable. Upon arrival, I was not offered assistance with my bags, which is a standard courtesy I've come to expect at establishments of this caliber. Instead, I felt like just another guest being ushered through the motions, rather than a valued patron. The reception desk was quite busy, which is understandable, but as a first-time visitor to the area, I expected a more personalized and informative experience. My questions about the hotel's amenities and nearby attractions were met with rushed responses, lacking the genuine care and attention that should accompany such inquiries. Disappointingly, I was not provided with any information about the hotel's offerings or recommendations for things to do during my stay. Instead, I was simply handed a key and directed to my room, leaving me to navigate the unfamiliar surroundings on my own. As a frequent traveler who often stays at hotels of this standard, I found the lack of customer service disappointing and cold.

Room was clean as always, missing towels in the room, the only down side for me, no EV charging point… overall great place to stay

Excellent service and staffing

Very comfy

Room not ready so were invited for a glass of fizz. Room up some very steep stairs do not get room 23! Breakfast disappointing as the hot breakfast was cold and the bacon and poached eggs were overcooked. Wish we had stuck to the buffet after paying £300 for a night expected a better meal as we were then paying another £40. Decor amazing staff lovely and spa very nice . On the whole a good experience

Great location, parking, lovely restaurant and modern well proportioned rooms. Would stay again

Great hotel and staff Shame we had no view from our room But overall great stay 👍

We all loved it thanks so much

Lovely hotel but we did have a couple of housekeeping issues. Our bed was not made properly on one of the days and the tea and coffee was not replenished and the next day our shower gel had run out completely. Both times this was resolved quickly by reception but I don’t feel this is acceptable for this chain of hotel. I have stayed at several of this other properties and never had any issues.

Really enjoyed our stay, excellent location