This is a fabulous property. Love the common areas and the quality of the snacks/tea offered. Have done a great job overhauling the space but keeping its original soul. Comfortable, well appointed and not at all fussy. Would absolutely return.

We reserved a garden king with fireplace and were placed in a dog friendly king looking at the parking lot. the room smelled like dog urine. No other rooms left for that night but were moved to another alternate room, double no fireplace. Staff was friendly. The outdoor area/firepit is a nice place to gather and meet others. The Nordic Spa was not working so we could not enjoy that. Restaurant and Bar will open Jan 2025 we were told.

Newly renovated hotel, very comfortable and great location. Plenty of amenities which lead to a wonderful visit to the HIghlands. Will be back for sure.

Disappointed. The reason for my review: Beware - they actively overbook the balcony rooms (happened to myself and at least one other group that I am aware of). And as your check in day is within the window of no cancel/refund you will be ushered to a standard room with no refund for the price difference. Of note: We were offered an available “garden room” as a consolation, but upon opening the door we were taken aback with a strong urine smell. This headache has required multiple trips to the front desk and now multiple calls to hotels.com customer service all with me still stuck with paying the higher room rate per night. Other than overbooking: The rooms do look like the pictures… but the rear of the hotel (which is where the garden and balcony rooms are located) overlook the parking lot and the common areas which provides limited privacy and car hood views unlike the pictures imply. The staff was nice, but they are obviously working through staff, system, and process hiccups (issues) as a recently opened hotel.

Trailborn was awesome staff, awesome location, awesome room. 10/10 recommend.

In Highlands for the weekend. Lovely property within walking distance of the Main Street.

We were a group with three rooms staying as part of Trailborn Highland's first 100 guests since opening. We were so impressed with the level of guest service at this property. The staff was eagetrto assist with all of our needs. Can't say enough on this topic. In addition, the rooms were comfortable and inviting, two with great views of the trees, and had great in-room amentities. Trailborn Highlands has a relaxing vibe that successfully combines a modern and rustic feel. A light complimentary selection of breakfast items was an added plus. We will definitely return!

We stayed at Trailborn Highlands this past weekend and thoroughly enjoyed it! We had no idea that their grand opening was the weekend prior. We booked last minute and were a little concerned because of the reviews online but the pictures looked great and when we arrived, we found out the reviews were prior to new ownership and a full remodel! The hotel is super cool. The rooms are current with a retro vibe. Every staff member we encountered was very hospitable and helpful. We spoke to many! Christy, who is a manager, was so sweet and helpful. Chris, who is part of the team, works all over the resort and wanted to make sure everything was good with our bikes. As part of staying there they offer very attractive cruiser bikes for riding around town…which we did all day on Saturday. Everyone was asking where we got our bikes. :) We also spoke with the chef of the future onsite restaurant, Highlands Supper Club. It isn’t open yet so he was giving us insight as to where to eat, as he is all about food! Another awesome thing is that they have a great area to sit and relax or work, if needed- which includes a fireplace. They offer a continental breakfast with unique goodies that we loved! There is a beautiful area in the back of the hotel that offers Adirondack style chairs with fire pits. We sat out there both nights. It was incredible! We are excited to return as we will be staying there again! Thanks to the entire team at Trailborn Highlands for making our visit amazing!