The stay itself wasn’t bad, but the young man who checked us in clearly had no idea what he was doing. Made me run my card for “incidentals” on an already paid for room. I asked him twice why he made me swipe it rather than just confirm it matched the card on the reservation but he assured me nothing else would be charged to it. I could tell after he ran it he knew he messed up. Went down next morning as my card had been charged for the stay a second time. Lady at the front desk was absolutely rude to my daughter and I, telling me that “we don’t run your card for incidentals”. Well someone should maybe tell the hotel staff that. Then said they did a charge back previous night and I should have it 7-10 business days. She then snarkily told me “that’s on the bank not on us”. Had the front desk clerk not been as rude as she was I probably wouldn’t be leaving this review. Customer service is nonexistent at this hotel, and traveling is stressful enough without them charging you double for your stay and making you wait two weeks to get it back. That is unacceptable when it was their mess up to begin with.

The stay itself wasn’t bad, but the young man who checked us in clearly had no idea what he was doing. Made me run my card for “incidentals” on an already paid for room. I asked him twice why I he made me swipe it rather than just confirm it matched the card on the reservation but he assured me nothing else would be charged to it. I could tell after he ran it he knew he screwed up. Went down next morning as my card had been charged for the stay a second time. Lady at the front desk was absolutely rude to my daughter and I, telling me that “we don’t run your card for incidentals”. Well someone should maybe tell the hotel staff that. Then said they did a charge back previous night and I should have it 7-10 business days. She then snarkily told me “that’s on the bank not on us”. Had the front desk clerk not been as rude as she was I probably wouldn’t be leaving this review. Customer service is nonexistent at this hotel, and traveling is stressful enough without them charging you double for your stay and making you wait two weeks to get it back. That is unacceptable when it was their screw up to begin with.

Room was adequate. Chair in room was old and dirty looking. Breakfast was good.

The staff was helpful & friendly, but the cleanliness was not so good. I ended up having them move me to a different room because the toilet had used tissues in it with the seat up, there was a spot of coffee about the size of a quarter under the bathroom vanity, the carpet desperately needed to be vacuumed & there was a pizza box in the fridge. It doesn’t seem like anyone takes pride in their work anymore. I probably wouldn’t stay here again unless it was my only option.

This hotel is exceptionally dated and not updated like the photos suggest. Everything from the ripped paint on the walls, the worn out chairs and the incorrectly fitted toilet seat leaves guests feel less than cozy. The housekeeping staff tended to leave heaps of bedding in the halls and to proximity to the road without any All the hotels in Helena additionally jack up the prices 2x, 3x the cost of a weekday stay and the LaQuinta is not an exception. Paying $750/2 day stay here is robbery.

Great location Great rooms

Couldnt control the room temp. It was cold.

This hotel is very overpriced especially considering the age. It wasn't clean, but again the age and upkeep of the entire hotel should be addressed.