very good staff

Having stayed a couple of weeks ago had no hesitation in staying again room was clean had great night sleep breakfast was good a lot to chose from staff very helpful especially young lady on reception overall a good stay and will be back soon so thank you all at the hotel

This hotel is tired and unloved. Carpets and upholstery were very dirty with unpleasant stains. There were several burn holes and marks on floor and surfaces.

Hotels was great. Hotels.com is terrible since it moved to onekey

the double beds are uncomfortable. there is literally a gab right in the middle

Lovely room and very comfortable night sleep

Having lived in the area for several years I have never had to use the hotel before. The hotel was convenient for our needs and I must say I was very impressed. The rooms were tidy ,with all the usual facilities that we needed. Breakfast was lovely and the staff were very helpful, polite and informative about restaurants etc in the area. If I had one criticism of the hotel it would be the corridor carpets are looking dated and could do with replacing otherwise very impressed by the hotel .

Good staff and service. Good experience overall.

Good location. Reception staff friendly. Clean hotel.

If you are looking for a good night sleep, stay very far away from this place. Very noisey. Noisey corridors with cleaners shouting across the hallway at 8am. Very dated, a renovation is very very overdue.

Nice staff

A great stay

Value and excellent staff

The stay was great until the fire alarm had gone off at 3 on the morning, there was no procedure for that as everyone was standing in the building and the staff hadnt informed anyone what to do and where to go. Other than that the stay was great.

Clean and modern hotel, a comfortable overnight stay, would definitely use this hotel again if in the area in the future.

Receptionist pleasant enough, the room however was a major let down for the £110 paid. My 4 year old son got hold of some rubbish under the bed which had not cleared before we got there. Some small pieces of bubble wrap which thankfully my 1 year old daughter didnt get hold off!! Followed by an empty 1lt bottle of juice drink and a silicon wrist band. Such a poor level of cleaning to start with, which made us feel like the room was dirty and not been cleaned, let alone my annoyoce that our daughter could have swollowed the bubble wrap if we were not paying attention. There was dust everywhere including the glass shelving in the wardrobe next to the tea and coffee tray, which again made it feel dirty. The iron burn mark upon entering on the carpet, the bathroom silicon was showing mould, the walls where grubby particularly inside the seperate toilet room. The television remote was not working with the TV either. The bed was comfortable enough and the sheets felt and looked clean. We were very tired and if I am honest as it was only the one night stay, we just slept and got up and left asap in the morning but we were pretty disgusted. Everything beyond the reception area looks so tired and run down. The car park and hotel outside area looks unkept and first impressions were poor at best. Not impressed by this hotel chain that I once considered to be respectable and wished I had booked somewhere else.

The hallway was very dirty and had a misty and mould smell

Visited and asked for a different room front reception decided they would sort it,manager came over and shouted at the employee making her feel uncomfortable,manager complained saying it was fully booked where as reception had said they had rooms available,manager was very rude to staff and definitely shouldn’t be managing a place like Novotel speaking to his staff in such a disrespectful manner.

Fire alarm at 3am, for an hour as the fire alarm could not be reset.

Fantastic as usual. Love this place.

Staff were excellent. Room was little dusty round window. Shower pressure wasnt the best. In places could feel springs in mattress, but actually slept very well

Arrived at hotel late, noticed in the morning the fire alarm in bedroom was covered with a plastic bag! Major health and safety issue!

Brilliant stay for the weekend. Free parking, lovely breakfast & evening meal. Comfortable bed, iron & hairdryer if needed. Very clean

Hotel was fine, dinner menu did leave some room for desire, the menu just didn’t really seem very cohesive.

Welcome stopping point just off the M6 motorway. Updated decor throughout makes it a very pleasant and comfortable stay. However the stairwells reveal the age of the building and needs a lick of paint.

We had a lovely stay here last minute booking Staff were super friendly. Very kind and nothing to much trouble Rooms were all very stylish and comfortable . Great evening to sit out in the garden and dine. The lady on the bar was very helpful and chatty and a great addition to your team

Helpful staff clean room and onsite parking.

Very nice hotel. Good breakfast. Nice restaurant and bar. Large bedroom with confortable bed and a nice desk to work. There is a garden with space and tranquility.

Good

Very tired looking. Especially carpets. Recommendation to Hotel. Please rip out all you carpets and freshen them up. And advise you cleaners to stop staining the carpets in the passage with bleach. There were dots everywhere. The breakfast room was especially dirty

Super comfortable beds which we loved !

The staff were very friendly and helpful. Only one teabag in the room so had to ask for more which was fine. The building seems quite outdated. The restaurant food was good! Very easy to access off the motorway and quiet.