The Swan hotel is the perfect little get away for that homey type of feeling. Everything was of the best quality and comfort across the board was clearly on top of their list. All staff were eager to help and very welcoming. Our room was their standard but felt more like a junior suite. The food was delicious. The spa was perfect. 5 stars from me across the board.

We were a bit disappointed with the bar/outside service. We are sure the revenue of the hotel would improve if a member of a member of staff came out to the outside areas/bar to see if you would like anything else rather than you having to go inside and stand at the bar - often unmanned- for another order. See how the Greyhound organise themselves with customer service

We have stayed at the Swan before and it is beautiful . This historic hotel is very well maintained and atmospheric. The staff are lovely and very friendly and the food in the restaurant is delicious and very well presented. Our room (no. 6) was spacious and very comfortable, although the bathroom was a bit challenging . We will definitely be back to Kavengam and the Swan .

Brilliant place with many wonderful places to visit

Wonderful hotel, such a beautiful old building. Food was delicious, we ate in the brasserie and had breakfast each morning in the gallery restaurant. The staff were spot on, very helpful and attentive. Lavenham itself is a very picturesque village, you feel you have been transported back to another era. Would definitely stay again.

The staff were execellent .The room very cosy for these price. The dinner in the dining room lacked atmosphere. My husband requested a rare as can be burger but was delivered dried and well over cooked . The downstairs lounge had moths flying around and we believe there must be a clothes moth infestation. The quality of the place has deteriorated since our last stay .

Great location, very friendly and helpful staff, can’t rate them highly enough. The hotel is very well kept and nicely finished. The food is amazing. Rooms are very comfortable and have everything you need. Only minor comment is Bathroom decor could do with a refresh but overall a very nice stay and would highly recommend a visit.

Beautiful Tudor building. Not friendly for those with much luggage but this is the nature of the building. Comfortable room. The dinner menu is gourmet but very expensive and not good value for money.

Had a great stay at the Swan. Friendly, helpful staff. Some really good food in hotel restaurant. First time using the small spa which was nice. Room a bit small, but this is a very, very old building so this has to be expected unless going for a higher grade room. Bathroom nice but bath a bit small for a soak, again probably constrained by the buildings size. Lovely area for a chilled, relaxed visit with a charming village and beautiful Church. Lots of charming tea houses and interesting pubs to walk to.

We had three double rooms that were lovely. My only criticism is one of the rooms only had a bath with a hand held shower head. The other two rooms had a bath and shower. The staff were exemplary and so attentive.

We had a wonderful Christmas break with the whole family celebrating my mother-in-laws 80th birthday. Beautiful hotel with lovely facilities, including a relaxing spa. The Swan team couldn’t have been lovelier or more helpful and the restaurant and food was first class. Lavenham was gorgeous. Overall a very memorable stay for everyone. Will definitely be back.

Perfect but arrive early if you want to park in the hotel car park

Lavenham is beautiful

Lovely stay in a quaint hotel with character

It was a surprise for my husband 50th birthday, the staff were all very friendly, the bonus bit was having spa onsite , we had dinner in the evening the service was incredible the staff very friendly.

Beautiful hotel and facilities, room over looked the garden and it was really comfortable and clean - nice and quiet too . We dined at the swan too , very attentive and friendly staff .

Historic building with character and charm.

Really beautiful hotel. Lovely garden out the back to sit and chill out and plenty of comfy areas inside. Had a really restful stay.

Friendly staff. Comfortable bed excellent food.

We had a great weekend with family celebrating my husband’s 70th birthday. We stayed in the Constable suites which were lovely. We enjoyed using the spa, even the outside splash pool when it rained. The staff were all very friendly and helpful. Lavenham is such a beautiful village to stay in.

excellent food and service

The Hotel is about 500 years old, so don't expect the regulation Hilton or Holiday Inn. It wants to be a 4 -5 star hotel, but isn't quite there. The staff are really friendly but you feel there s a lack of direction here, and a lack of detail, which are the little things you remember. Staff uniforms were varied, some were much neater than others. The flowers I'd pre-arranged for my wife were not in the room when we arrived for our 25th Wedding Anniversary. The lady on reception dealt with it straight away, which i was pleased with, and my wife got the surprise on second entry to the room. The bed wasn't made very well and looked creased which wasn't a big problem, but just didn't look great. I guess it was that I wanted everything to be perfect for such a special weekend, and was paying the money for it, and have had that experience elsewhere. Don't get me wrong, it's a nice place in a lovely setting with loads of history, and the staff were very pleasant.

Calm and relaxing Hotel environment. Great breakfast in the Gallery. Use of Spa was very nice touch.

Amazing place, excellent staff and great food.

Lavenham is a beautiful village in Suffolk with many wonderful old houses to see. The Swan Hotel is a great old building with lovely rooms. The restaurant and the food served was first class as was the service. An excellent stay.

Old and preserved property, somewhat quirky. It must be difficult in keeping it updated - certainly our room was in need of some attention. However overall it was a comfortable stay. Car parking is at a premium as the restaurant is open to non- residents but ample overflow parking about 100 yards away.

The bed was comfortable and overall we had a comfortable stay. However, the upholstery in the room was tatty. The curtains pelmet was hanging off with mould and so were the tiles in the bathroom. The room itself looked tatty, could have done with a lick of paint.The heating in our room ( no:26 ) wasn’t working, but we were provided with a heater. The television wasn’t going either, but we managed to locate and rectify this, as the aerial had been disconnected. Outside our room pigeons were sleeping/ nesting in the roof so they could be heard “ cooing “ At the end of our stay we found the tea and coffee facilities in our room shut away in a cupboard, so never got to make use of those. Overall, for the money we found the room to be of poor standard, which was a shame as the hotel itself is a lovey place. We have stayed here a few times now but the hotel is beginning to look tired. The addition of the weavers spa is a great asset to the hotel and cannot recommend this enough. It was clean, comfortable and fresh in comparison with the hotel.

Wonderful historic hotel in the heart of one of the prettiest villages in England. Fantastic setting and tremendous character with the crooked floors and ceilings in a building whose origins date back to the 15th century. We stayed in the Constable Suite, and it was incredible. Superb space and a very comfortable bed. The food served for breakfast and dinner was first class and the staff were courteous and friendly. We will definitely return.

Lovely hotel, the main restaurant is really nice to have dinner in and the waiting staff were all very friendly. The location is excellent right in the middle of Lavenham, we didn’t use our car the whole trip. We had our dog with us too which was great that the hotel took dogs. We enjoyed the dinner, the breakfast was included and the hot breakfast was not bad. The continental buffet options were plentiful, cereal, juice, fruit, pastries, jams etc. and of good quality. The bed and pillows were really comfortable.

Really lovely

Altogether outstanding. Excellent food and service.

Being an old building we experienced a few plumbing problems and had to change rooms