This place is exceptional -- the location, the grounds, the views, the open-air lobby and dining areas, excellent breakfast buffet, the beach and pool. Even though the bathroom is somewhat dated and other areas could use some attention, the staff was helpful and friendly and I would give this resort one of the best ratings in The Caribbean (and I've been around)!

Unfriendly front desk staff. Won’t visit again

Niel at the front desk was soooo sweet and amazing. The rooms on the beach are the nicest so I would suggest those. The other rooms were nice but the AC leaked for a few days before they came to fix it. The food was overpriced but good at the restaurant. The people at the beach bar were rude. I may stay again if they make upgrades.

The location is superb right in the middle of Trois Ilets with an infinity pool overlooking the beach and a bar for cocktails and drinks after 4pm. The beach is excellent for swimming, snorkeling or just wading around. It’s shallow for our toddler and gets deep enough further out for the older ones. The hotel is outdated with simple furniture but the rooms are clean with a balcony. We had a spacious room with two double beds and space for a crib they provided. The balcony overlooked many palm trees and the beach and it was very quite. They have a buffet at the beach restaurant, La Sirene on Sundays with a live band so it was nice to hear it from our balcony. The staff is very friendly with Keny, Cristian, and another gentleman at the front desk being very friendly and accommodating. The breakfast buffet is decent at 20 euro person with the usual fruits, pastries, salads with ham and cheese, boil your own eggs station and a cook for hot eggs and omelettes and crepes and coffee and juice, etc. a crepe with ham, cheese, and mushrooms cost 9 euro outside, so this buffet is worth it for the variety and amount of foods you get. And they won’t mind if you take away a banana or yogurt for a snack later. They have lounge chairs and think beach towels for hotel guests which are very nice. There’s also a cute Cocoa Bar right on the beach for drinks and sandwiches. We went there daily. It’s worth it to stay here.

the beach was private safe and beautiful,it is a place I would recommend with families with childern

Staff were not helpful. Room small but comfortable for 2. Was charged 50$ for overnight guest. Was unable to checkin early or check out late.

The View, Pool and Beach were all amazing and to an extent balanced out the tiredness condition of the rooms and common areas. The resort has seen better days and with a renovation could be at the top of hotels in Martinique.

we enjoyed an on the beach room. Salt sea air is hard on everything so rooms do need constant maintenance.

This is a great place 6 days per week. Beware, however: every Thursday there is a massive outdoor party with ear-shattering music that lasts from 8pm until 2am. This is not your ordinary hotel party. The bass will shake the pictures on the walls and loosen your fillings. There are no rooms in the hotel where the noise level will be bearable. If you like parties, this is great. If you are trying to put your kids to sleep, get ready for a bad time. Families should definitely stay somewhere else on Thursdays.

The is a great area, the environment is splendid, but the hotel did not aged well. There has not been enough maintenance or care brought to the place and it is a real pity. Most of the staff members should not be in the business. They are just sinking it by the way they behave. We were happy to have Air France flight attendants staying over, since it did help getting better breakfast experience. We will most probably not be back there, and would of course not recommend the place to people we care about.

Best view ever, great beach, pool, food. Needs some upgrading. Close to shopping and restaurants.

Beautiful romantic setting

Rare hotels that has it's own private beach in Martinique. Good location, lots to do around. Hotel has good potential but is a little run down in places. I am sure it used to be very nice but has not seen enough maintenance. Breakfast is OK, not great but you have other options at walking distance. We had a few good meals there but again, not spectacular. A few staff were nice but most are quite cold and not particularly interested in assisting you.

The best part of this hotel is its proximity to the town/village, where there are many shops and restaurants,as well as a pharmacy,bakery, supermarket. And everyone speaks French -- it's like stepping into a sunny seaside town in France.

We absolutely loved our stay at Bakoua. We researched hotels with enormous scrutiny and chose this one with an upgraded room right on the beach....im so happy with the choice and spending a bit more. We paid for breakfast on the 2 mornings and though at 20euro a person is high, you get pretty great food(imported cheese) with a spectacular view. All around hotel service was amazing, rooms dont provide lotion, so pack some. They do offer 1l water bottle each day. Very quiet area, adjacent creole village was very nice for food and shops.

It was beautifully situated, on the Caribbean side of the island, had its own private beach, an infinity pool, property that was well landscaped and maintained The staff was very friendly and helpful. The restaurant in the hotel was nice but a bit overpriced for what you got.

Excellent location, good room with comfortable bed. Overall infra somewhat weared out. My stay got a very negative turn due to the rude behavior of the receptionist. Both at check-in and check-out the desk was empty. At check-out he managed even to say a single word. This is the service at the most reputable hotel on the island where a client is treated like a dirty towel. I’m a frequent business traveller over 35 years and I’m afraid that this is my most shocking experience

One of the best experiences ever. My wife and I loved the area, the service, and especially the people. Great location to the ferry to Fort De France. Amazing restaurants in the area. Awesome sunsets!! Great services at the hotel and around.

The hotel was located in an amazing neighborhood, close to shops and restaurants. There was a beautiful beach and infinity pool, as well as a neat bar overlooking the water.

Excellent beach location and plenty of beach chairs and shade. Beautiful pool area although chairs not as comfortable and no umbrellas. Good location for ferry to Fort de France. Everyone was friendly. Restaurant stated to be every night but often there are changes to a special menu by the beach instead. Lunch options at the beach could be more extensive with longer hours.

GreAt property, great location but a lot of older people stay in this facility.

Valdi was the most pleasant person to deal with at the hotel for information about the island, she made the experience great. However, if you don’t speak French you may find the people at coco bar to be rude.

Thoroughly enjoyed our last four days on Martinique here. A very comfortable, well appointed clean hotel with good amenities in lovely grounds with beautiful views. Friendly helpful staff. Excellent service. In a good area for sightseeing and beaches. Very good breakfast and dinner in the hotel dining room and Sunday buffet in the beach restaurant. We loved the bar on the beach too and the bar by the lovely infinity pool. Would love to go back sometime.

Great location. Beach realy nice. Can walk to all the restaurants in yhe area. Good parking.very friendly and everyone spoke english.

Lovely island - not typical of Caribbean in some areas. Good location, hotel nice with great breakfast, rooms overlooking beach bit dated but super view from balcony and clean/comfortable, lovely beach does not get overcrowded and super view across bay towards Fort de France and Mount Pelee. Good selection of restaurants in village gives variety as one restaurant in hotel for evening meal lacked atmosphere being in wide open area. Particularly liked the one with meals cooked "on the stone". Meals can be pricy. Worth getting car for few days to take look round island and see Mount Pelee, the East coast has great boarding beach at Le Francois to enjoy/sit in the sun at one of the numerous drink stalls/restaurants and narrow roads can take you up mountain where many villages are perched to take in the fabulus views. Feb saw many heavy showers - only lasting a few minutes mostly - but be prepared to shelter when required. Fort de France can be reached by ferry - but very disappointing town, lacked character, Fort not open to public and just lots of shops/boutiques selling tacky carnival gear.

A delightful location on the western (Caribbean) side of Martinique. Water and air extremely tranquil and warm with both at 83 degrees all week. As a department of France, all communication was primarily French, although English could be used when needed. Hotel was slightly dated with limited electrical outlets, but complete with in room safe and mini-fridge. As with other European facilities, extra towels and coffee needed to be requested, but the location and views certainly offset any minor inconveniences.

We were 2 couples and had a wonderful experience and enjoyed our stay. The view from the hotel was awesome. The Hotel Bakoua has a few restaurants and the lovely Coco Bar, right in the beach area. The Hotel Bakoua is centrally located in the town of Trois-Ilets and close to many fine restaurants as well as a little supermarket for supplies. The hotel staff, especially Line- Rose was quite helpful and made some very good suggestions for lunch and dinner. In order to get around to other parts of the island one should rent a car and if you are not nervous about driving it is a great island to visit. We drove up to Le Carbet and spent the day at the Petit Bonhonum beach and restaurant. It was a lovely day.

Our stay at the Hotel Bakoua Les Trois Ilets was wonderful. The location is excellent, close to shops and activities. The staff was always friendly, courteous and helpful, especially Jean Michel, Line-Rose and Alice at the front desk. Also the housekeeper who was cleaning room 114 on Sunday, January 15 (I'm sorry I did not get her name). We had just checked in the night before and were wandering aimlessly looking for beach towels, she went and got some for us. Also, the nice kid who takes drink orders on the beach was so friendly and helpful all the time. We had a garden room which was a little dated but very clean. We checked out on Saturday, January 21 at 5am only to get to the airport to find out our flight had been cancelled. After making other flight arrangements, I called the hotel and explained our situation, we were told we could return to the hotel and were given a room to change, beach towels and they stored our luggage so we could spend the day at the beach.

nice hotel on the beach, close to the village, to restaurants, to marina

Our room on the water side was very nice - little terrace for breakfast and drinks.

One of the best things my wife and I found at the hotel was the hotel staff. As I planned the trip last fall, I contacted the hotel via email to ask specific questions about the room I reserved. I was answered by Lucile Theron who immediately emailed me back and provided important information about the Internet performance. I had to work while I was at the hotel using the Internet, so performance was important to me. It worked fine, I did not miss a beat on my job. I got to meet Lucille at the hotel during my stay. She is a tremendous asset to the hotel – it seemed like she was working 16 hour days. We flew into Martinique after dark and managed to get lost as we drove into Point du Bout. Fortunately we had a phone with International Service and called the hotel – Lucien provided excellent directions. We arrived after 21:30, he checked us in right away and held the dining room open so we could have dinner. It does not get better than that! The location of the hotel was also fantastic. You could easily walk to a large number of restaurants and shops. You were also a five minute walk from the ferry boat to Fort du France. For only 7 Euros you could take a round trip and the schedule made it easy.

The receptionists are rude. Room was horrible, leaking water in the bathroom, no light bulbs in the lamps, no internet for almost 2 days - altho supposedly, included in the price. The gate to the property does not open for a few minutes, even in the middle of tropical pouring rain, the line of people in and out of the cars- but of course, the hotel staff does not want to be bothered, especially at this time. Generally, a very bad experience. Food was OK.