I love the garden, the pools and that is quiet and the staff is very friendly

M

Buffet is awesome, plenty of options specially during weekend, staff very welcoming and respectful

This place had the worst staff. Rude and filthy. I'm pretty sure there were bed bugs in my hotel room and they refused to do anything about it.

Make me feel at home !

Very nice !

Nice

no coments

My experience at check-in was terrible. I booked at suite with a king bed and a terrace (suite king terrace) but the hotel tried to give me a small, dark standard King room. I was suspicious when the paperwork the gentleman at the check-in desk gave me to sign said "King terrace room," not "Suite king terrace", but he reassured me it was a suite, which it was not. I returned to the front desk, asked for the manager, and a nice lady came saying the manager was out but she would help me. She tried to tell me the room is not meant to be like shown in the pictures at booking, but I replied I fully understood that but the SIZE of the room and its overall amenities must match what was booked. She took me to another room that, while still not matching the size and amenities, was much larger and nicer than the one they tried to "sell" me, and she said it was the last one they had, so I took it. In the Expedia website, the terrace suite king shows at 377sq ft (35sq meters), but the first room they tried to give me was barely 250 sq ft (23sq meters), measuring with the iPhone "Measure" app. The room I took measured at about 320 sq ft (30sq meters), so still much smaller and less amenities than shown in the pictures, but I kept it because it was late in the day and I was there for a family event. I was mostly bothered by the evident lack of honesty of the gentleman that check me in after I asked him directly if the first room he was sending me to was what I had booked.

Beautiful place worth the price

I have stayed in this place twice, and everything has been great so far. The staff are always helpful and friendly, the gardens are amazing, pools are nice and the food is great. I absolutely recommend staying at this hotel. The rooms are comfortable and very clean. Additionally, the restaurant is beautiful and the waiters are amazing! I would rate with 10 stars if I could.

padrisima

Sound travels everywhere in the buildings. From your room you can hear everything in the hallways and adjacent rooms. There was a party next door, called reception several times and they wouldn’t stop it. They had a karaoke machine in there ffs. The pool is very small and water temp was chilly. The gym is terrible, one half working treadmill. Food is good but pricey.

Excellent place, people at restaursnt are wondeful. Staff iat the font desk are extremely unfriendly.

Beautiful and stunning place- character and just relaxing and lovely

Meals are excellent here. All the dinner & breakfast just incredible!!!

This was a fantastic little paradise. The gardens are beautiful and the pools were so much fun for the kids and the adults.

Great property, one of the prettiest hoteles I’ve ever stayed at. Excellent service by everyone, great buffet selection

Classic Cuernavaca. Gorgeous gardens and three pools. Outdoor dining. Lovely balconies and great staff.

Beautiful gardens, the hotel has rooms that were updated mine was not but it was very clean. Front desk staff was not the most helpful, some of them acted like they didn’t want to work there, not the most kind or welcoming. Restaurant staff was always nice.

Amazing experience!

Ok

The gardens are amazing

perfect for family trip!

Perfect for conducting business

Cannot park yourself, hotel closed at night, need to ring bell for service. No room service during the night. One small pool.

Súper nice place. A lot of green everywhere. Staff is excellent. The spa is super super recommendable.

Wonderful gardens and open spaces for walking, highly recommended.

The garden is beautiful and the restaurant is amazing. Unfortunately the property did not give us the room we booked initially. We arrived and got told that they do not have rooms with King size bed as advertised on the Expedia site. We had to change to a bed with two queen beds instead.

The room did not have a full lenght mirror.

Nice Hotel with good restaurant

Quiet, clean and spacious room. Convenient, complimentary valet parking. Excelent restaurant with varied menu.