Shuttle number was disconnected. Tried calling for an hour. Took an hour to get an Uber to get to hotel and paid $40. Office staff didn’t seem to care and offered no solution dying their phones are working fine despite me showing them they weren’t. Not until more angry customers came, did they then get the manager involved. Manger was great and paid us back our Uber fees.

recently stayed at Embassy Suites and unfortunately had a very unpleasant experience. Upon check-in at 12:30 AM, I was informed that the hotel was out of the rooms I had originally booked. While the front desk staff was polite and offered free parking as compensation for the inconvenience, things quickly took a turn for the worse. Since we were unable to get two queen beds, one of us had to sleep on a pullout sofa. I always check for cleanliness, particularly for bed bugs, so I inspected the mattress. To my horror, what we initially thought was blood turned out to be human feces. My friend pointed out that it was also smeared on the bed frame. After about 15 minutes of gagging and nearly vomiting, we decided we couldn't stay there and went back to the front desk. The staff was understanding and provided us with a new room, but to my dismay, they did not offer any further compensation, such as a discount or a complimentary stay. We were left feeling deeply unsettled and disgusted. Upon entering the new room, we felt the need to check for cleanliness again, which is not how a stay should feel. I expected much better from a hotel brand like Embassy Suites. I sincerely hope they address these cleanliness issues, as this experience has left a lasting negative impression. Honestly we should have been offered to cancel our stay and got a refund! Highly disappointing!!

Hotel was great. Too much of pot smell for me. It seems to be in every hotel these days - and it is very invasive.

Although renovated the hotel is not the same as when we stayed there many years ago. We called from the airport for the shuttle and were told it would be right over. No—apparently it leaves the hotel on the hour so we waited 50 minutes. If we had been told we would have taken a taxi. There was 1 person to check in our shuttle full of tired travelers. Next time we’ll go to the other LAX Embassy Suites. Their shuttle came by 3 times while we waited. The hotel room was fine and we did go to the evening cocktail hour. The breakfast has been reduced from our previous experience.

I arrived late at night, and the overnight crew was amazing. The front desk agent was very welcoming and made my experience unforgettable.

Everything was fine except a loud humming noise. Could not sleep

The hotel itself is amazing. Great ambiance, and very grand. Amazing condition for the age of the building. The room was clean enough to not gross us out like some other hotel experiences but more attention to detail, especially in the bathroom would have been appreciated. The two room- three bed suite with living room was spacious and had a little balcony. The front desk staff were awesome and five star for service and friendliness. Now for the restaurant/bar… horrible! The older Hispanic man with the full head of grey hair that was hosting was down right rude, service? What service? He just scowled at us pointed to a table and disappeared for over 30 min until another guy working there noticed and took over. He looked very angry and treated us like garbage. We did not visit the restaurant until our last night and that was no way to end our stay.

Great place , a bit expensive but very nice

Super friendly and helpful staff. Easy to use hotel shuttle. Excellent location to airport for a quick turn around and close to Manhattan Beach if you need some vitamin sea on your layover.

Great property…. Staff was friendly and efficient. The cook Juan was amazing

The hotel is really outdated. Room had a slope in the room, warp bathroom doors. Tv outdated.

Great hotel but airport shuttle was lousy. It took an hour. There were 3 other Embassy Suites shuttle from the South side that has come & gone. Thought they were kidding every time they told me no. Next time, I will pick the other Embassy Suites. The $20 cheaper price was did not make up for the lousy shuttle service. When the shuttle finally came the driver stopped for a second only and did not wait long enough. We ran with our luggage but he left. Another shuttle driver from a parking spot gave us a ride & tried to get in front of him since he knew the next shuttle will be another hour. Once we got to the hotel, everything was fine but I still won't come back if I need the shuttle. Uber will cost me about $20-30 so my savings will be better spent staying at the other hotel.

Room was spacious and shuttle worked great. It was nice to have breakfast included. The pool was heated but the edges were very dirty and the water was cloudy. Otherwise everything was nice and clean.

Great place to stay..

Overall the hotel was fine. But our AC wasn’t working properly. Maintenance came to fix it but it was never resolved. I texted Larissa but she never responded. Also, there was some sort of party going on downstairs and it was very loud.

Great location, beautiful interior, rooms were very comfortable and spacious. Has everything you could ask for from a hotel, and very affordable. Free parking was available as well, and was surprisingly not all taken up.

The guy that checked us in was a younger guy and he wasn’t too friendly or informative. I had to ask about information that I felt should have been readily offered, such as a parking pass and how to get to my room. Other than that, I was very pleased with the hotel and room. Everything was beautiful, clean, and very lovely. The other staff members that I dealt with were all super nice and went above and beyond to cater to my needs. I would recommend this place in a heartbeat. I’m just sad we were never up early enough to go for the free breakfast.

Very nice hotel...at some point in time. Great entry way with large stair case. Large foyer with great sitting areas and large breakfast area. Parking is $44/night during the high season...very limited though. I have a crw cab pick up, it would not fit in the lower basement parking area, 6'6" clearance, but it has such a steep drive that the roof of the truck hit the ceiling ( standard truck, not lifted) so haf to park on the street. Cable tv was not working, and bathtub did not drain.

The property was clean and the staff was friendly.

There’s a sewer smell in our bathroom, likely coming from the plumbing, explains why they had the fan going in there 24/7. My family wasn’t a fan of getting chilled after getting out of the shower with that non-stop fan, other than that, I have nothing bad to say. Good selection of hot breakfast items. Omelette station doesn’t start till 7AM. Oh and they ran out of toothpaste for purchase when we were there. Stayed for three nights with young children.

It’s a lovely hotel, I loved the green plants all over and the free happy hour, our room bathroom had a not so great smell

Room Service wasn’t good

The was a stay/fly/park. <$700 for two rooms and the parking. I called for the pick-up shuttle to get us at the airport at 6:15. Called back at 6:45 pm. Woman was rude and short with me because I confirmed the location of where the six of us were waiting. Assured the shuttle was coming. Called again at 7:00. She hung up on me. Called back…now she said the shuttle wouldn’t leave the hotel until 7:00 and we could expect it at 7:25. DO NOT stay at this hotel. DO NOT use the shuttle system. Trapped!

This was one night stay. I arrived later at night around 11:30. At the check in desk there were towels laying on the floor. My room was ok but there was a used tissue behind the night stand I found when plugging in my phone. The bathroom air vent never turned off. The ceiling fan and light that I turned off when I went to bed somehow turned on in the middle of the night. I don’t know that I would seek to stay here again

Hotel is large and clean. It is an old building: '80's. Breakfast was awesome as staff was very jovial and friendly. Our room was clean but it was quite uncomfortable as it was HOT! The hotel was in charge of the air conditioning, which wasn't very pleasant! They assumed that you would leave the room during the day so it was warm however at night our room was cooler. We stayed in the room as we were tired from our flight. We will never stay there again!! It WAS NOT worth the money!! Worst Embassy Suites ever!!

sheets, tub and corners of the room were dirty. the couch bed had cookie crumbs. body wash went out but no refill. place does look nice but not the best in cleanliness

This is a basic hotel near the airport. It serves that purpose ok. We needed one night before a flight onwards to Hawaii. The room was spacious for our family of six. No hot water when we awoke at 6.00am. No free WiFi - you have to be a HHonours member (no free WiFi is a step back to the storage!). Additional $44 charge to park hire car over night before return in the morning. At best….functional!

Unkind service

Excellent

Not enough shuttles to airport. Breakfast is nice and included. Property needs to be upgraded some. Seems older.

Staff are very friendly and breakfast cookers are very kind. Absolutely coming back

Ok