Property cancelled stating they didn’t honor the Expedia deal . Drove from Independence,Mo to Gallatin ,Tennessee to find out no hotel room no notice . I’m very lucky my sister has a property in Tennessee about 30 minutes away or my husband kids and I would have been completely screwed. I’m still waiting on a refund a week later will never give them another try . I’m out money and everything about to seek legal assistance. Very displeased and will never give them any business.

Enjoyed my stay. Staff was friendly and helpful.

The room was hot; thermostat set at 61 degrees. Lots of people talking outside and walking along the walk way. Carpet was dirty. Website said room could accomadate 5 people and it did not.

The room had a bad smell of food almost like it was a commercial kitchen that hadn’t been cleaned. The floors appear to have never been mopped, because my kids feet turned black from them walking on them and when a little bit of water spilled we used a wash cloth to clean it and the rag turned black. The smell from the room air conditioner/heater was so bad we had to sleep with it off. Also requested a crib before we got there and when I asked for one they said they didn’t have any even though there site says they do.

I would never stay there again , first of all it was hot and the window unit didn’t work, we had to sleep in the floor close to the unit . When my husband went to get stuff from the car on his way back to the room a prostitut follow him to the room . He didn’t noticed her till he close the door and she try to get in to the room, when she saw my kids and me she turn around and leave

The staff was friendly enough but I feel like a lot was lacking. The room definitely needed a better clean. The floor didn’t appear to be dirty, but I had dropped some water on the floor and used a hand towel to dry it, the white towel came up black. From there on out our feet were consistently black walking on the floor. There were curly dark hairs left on the top of the hair dryer mounted on the wall. Another issue we had was the breakfast. We try to choose hotels with hot breakfast to save on price, but it didn’t this time because we went out 2 of the 3 mornings due to the powdered eggs that look like they were made many hours earlier, were luke warm, and chunks floating in water. There were rarely more than 3 mini muffins in the container at a time. Every morning there was supposed to be sausage but it was usually empty until the staff were asked to bring more, where they bring a plate of cold sausages, heat in the microwave, then toss in the (again) luke warm warmer. The pool was very nice and clean, but they do not leave towels in the pool area, you have to go to the front desk to ask for it. Also, this place is obviously where any travel workers go because the place was filled with construction workers that stayed outside the rooms and in the parking lot all evening drinking and smoking.

After a rainy afternoon of youth lacrosse games. My accusations at a friends’ were too far to drive after a long drive. Fortunately this motel had rooms at a reasonable price with no frills. It’s was clean and quiet and within a short distance of several food choices. Room a bit stuffy at first, but the AC made short work of the temperature. It all made for a good a sound sleep.

It was ok, probably wouldn’t stay again. Room was not near as clean as it could be. The pool was nice.

This property was clean and quiet. Decent accommodations. Nice for a quick stay.

Comfortable & clean but an older building. Staff I talked with were polite.

The property is fine. It’s Expedia that doesn’t speak English.

Great stay. Comfortable beds

Paid a little more to stay here because they advertised a pool and looked to have a good breakfast. The pool was locked and unavailable. At breakfast they apologized for not having any eggs or sausage as they didn't receive the delivery. Therefore the breakfast was pitiful. Overall, disappointing.

Pretty clean and great affordable stay. Spacious and big beds

I was able to stay on the lower level

The beds were very comfortable!!

Réception guy was very unfriendly

Dresser drawers broken. Bed incredibly uncomfortable. Just rundown and tacky

This property was ok, just a place to sleep for us

Easy goin

Stay a few days and was going to extend our stay another day. I spoke with the front desk and they said if we book another day online it’s a $20 early check in fee which didn’t make sense since we had been there wanted me to come do it thru them. Discussed it with my girl friend we had a $50 voucher on our Expedia rewards and even after covering the $20 fee it still made a better financial decision to do it on line and just pay the early check in fee so booked the room another night $104 couldn’t pay the $20 fee on Expedia so went to the front desk my girl had the $20 and she asked him to just clarify exactly why there’s this fee. And he had a melt down thankfully he directed it all at me even though I hadn’t said one word, and not her because how he acted would have been a problem! I asked him what I had done and he said he wasn’t obligated to honor the reservation or refund the money. I really didn’t know what to say except we just come down here to give you that 20 that’s all what is this and he told us to leave or he ways calling the cops I had a DNR do not rent!????? Now explain to me if I had a DNF for who knows what cause I sure have no idea I’ve never been kicked out, caused a scene, been arrested or anything not only from this hotel but from any hotel ever. If I supposedly had this DNR why were you renting to me in first place. We have like few min to pack up everything in our room or he was gonna have us arrested trespassing. He refused to refund our money!

Only issues I had was not being able to park in front of my room. And house keeping knocking and opening my room.door at 10am when checkout isnt until 11. I was still asleep in my bed.. no one should be opening my door till they know Im checked out. Period.

Very basic. No frills. Thin towels & mismatched. Tiny bath/face soap. Leak in bathroom ceiling. Breakfast was continental. No hot foods. Not the 7.2 rating given on Expedia or Bookings.

The hotel is older, but in good shape. Rooms are larger than most hotels. But, supplies are in short supply; they give you a sliver of soap, you have to ask for replacement toilet paper. If you are not ready to have your room cleaned with their first pass, they do not return. Location is close to shopping and restaurants . But, we could hear trains running all night. Felt like new ownership that hadn’t got a handle on how to run the business. People were very nice.

Enjoyed my stay will plan to stay here again when I am visiting my daughter again.

We were told breakfast is served from 5am-9am and Sunday there was nothing beside juice and coffee. We kept our Do NOT Disturb on door and even told housekeeping that was outside we didn’t want anyone in the room. We came back later that night only to find out someone was in our room.

The front desk was rude at check in and check out (two different people). Refused a late check out even with a fee. Called an hour and a half before check out to remind us of check out time.

Very marginal.

Unique in that there were a total of 4 units occupied out of about 150 in the entire place on a Friday night. Curious. Unique also was the fact that there was absolutely no staff in or around the office till about 15-20 minutes after I arrived. The lone lady had had to go out to get a take away meal. She seemed to be the only staff person there and was there overnight. A morning wake up call that I requested for 7:45 was never made. The 'free breakfast' was minimal and poor overall. Certainly not what I was expecting for this place. MSP

That’s were comfortable room was clean it was easy convenient close to dining front desk was helpful and I would stay there again

Our room was clean and staff were friendly.

Our family had booked the reservation prior to our trip and came in late that evening. We were exhausted after a long drive and just wanted to hit the hay. They quickly gave us our keys and we were in our room within 5 minutes. We brought our two dogs, and were shocked at how clean the room was. We've stayed in hotels before that smelled horrible and was obvious the room was specific for animal owners. The only thing I was not satisfied with, was the miscommunication about the pool hours. We booked this hotel because of the nice pool for our daughter. The night we came in, a gentleman said the pool would open between 9 and 10.. check out is at 11. Then the next day we were told it opened at 11. The time we planned on leaving.. I wasn’t happy and asked if it could be opened earlier and they didn’t hesitate and easily opened it early just so our little girl could swim. It was an extremely quiet night and just what we needed after a long drive. Everyone was very kind and you could tell they care deeply about the hotel. Would definitely recommend.