Nice staff

Boa

Boa

Boa

Phone did not work and after 4 days of asking them to fix it, it still dif not work

Superior Room? Better description would be 'spartan'. Whilst our 'superior' room had a huge double bed and a large single bed, the tangle of wires around the tv/cable box was what drew the eye. No pictures on the wall, only one bedside table and only one power point on that side of the room for charging phones overnight - although there were several on the other side. Huge wardrobe with hanging rail, but no hangers - so a total waste of space! Air con was good, but the whole room looked shabby. The door to the empty balcony was only secured by the deadlock as the handle no longer connected to a catch. The view was superb, although the building of the stage for the new year party (about which we were not advised) closed the pool, and the sound checks ensured that there was no chance of snoozing! The bathroom was grubby, in desperate need of a deep clean and served only with cold water (all hot taps were non-functioning) and the electric shower did not heat the water so it was cold showers which I would have expected in a pousada! Maid service during our stay was intermittent. Breakfast was good although the small restaurant struggled to keep up with demand, running out of cups for coffee and cutlery. Internet access was sporadic at best, but mostly very poor in our room. No chance of video content! No hair drier in the room although we could borrow one from reception for a couple of hours as required - again, not part of a package one would expect from a hotel that advertised