There was mold in the bathroom. Bathroom toilet was broken. Smelt like pot in the entry way. Not a good experience

Driving across country and had to stop for a rest!! Our reservation was made last minute but was easy peasy!! Everyone was very nice and all charges were exactly what I expected! No surprises!

We quickly discovered the bed did not have a mattress pad. Asked the front desk multiple times for one but was told they don’t have any. How do you not have extra mattress pads? The bed was awful. Very hard, not comfortable at all. We will different lodging on our future trips to Eagle.

Old hotel. Renovation being done in piece meal fashion. Electrical connections are a concern: 3rd floor circuit breaker door was held shut with duct tape; sitting on the bed the nightstand lamp turned off. Lamp on the second nightstand was unplugged and impossible to reach the outlet to plug it in. Television was connected to a power strip. The recliner is well worn, must have been bought at a Salvation Army/Goodwill store. The coffee lids were too small for the provided cups. No shampoo, but conditioner and body wash were provided. These items were no name brands bought at a dollar store. The entire 3rd floor reeked of disinfectant. Washer washed clothes in hot water even though cool water was selected. The credit card reader for the dryer always had to be reset after use. Room access key stopped working before the 11 am checkout.

Loved the idea of checkin kiosk that looks like ATM. However, person on other end cuts out too much and she had almost no idea how the kiosk worked or what it looked like.

The challenge was I received an email the day b4 checking in to have me check in online including scanning pic ID and CC and was told just pick up your key at the desk. When I arrived I had to do it all over and was told that online service was useless as they never pass it onto hotel. Very bad!!

i didn't stay because roads are close and they where mean

Old , laked basic thing like no working ice machine, needs updated.