Room smelled like cigarettes all around was dirty the stairway, halls. everywhere smelled like cigarettes for it to be a “no smoke” property

Check in was awful - I waited for 15 minutes at the front desk because the one person working there decided to run out to a store just before 5:00pm and leave the lobby unattended. Then once I got into my room and unpacked, I tried to use the TV, but none of the channels worked. I tried calling the front desk from the room while I ate my (now cold) takeout dinner and the line just rang and rang for about 15 minutes while I ate. I walked down the the lobby and when I told them about the TV, she said she remembered there being a problem with it, but hoped it had been resolved. Then she asked if I called some other company that provided the TV service, which I had no way of knowing about, nor did I think that was a guest's responsibility. I went back to the room and started to call the number provided, but the hotel was going to charge $1 to my room to make the toll-free call. I went back to the desk and they transferred me to another room where the TV did work, although the room smelled, had a bunch of little gnat-like flies, and the security latch on the door was busted off. I suffered through the night to find out in the morning that they don't stock shampoo in the rooms - you have to ask for it at the front desk (this would not have been a problem if they mentioned it at either of my "check-ins"). My last stop was the "breakfast" at checkout where I found room temperature coffee and one single pre-packaged muffin remaining at 7:05am. Needless to say, I won't be back.

Great place to stay

We arrived late in the evening, door was locked. One person on duty was tending to a room need. We waited about 10 minutes. There was no sign on the door. The phone outside didn't answer. They DID accommodate my request for a 1st floor room. "Continental Breakfast" was packaged granola bars and muffins. Don't need to visit this one again.

It could be better but fair for you get what you pay for ?!!

Okay the manager at this hotel was accused of stealing $800 out of the guest room in Idaho in the year 2015 I don't care what you say he should not be a manager they're very discriminatory here watch how your room looks okay cuz I put you in the room that's filthy and they don't even care right Paula she is one of the rudest people you will ever get and she's real real racist don't get messed up and there's another one she just receipts so I don't know what to say this hotel is dangerous to people because the manager used to be a thief and I don't know what you call that but that's dangerous and he doesn't he does not care about his employees treat people okay as far as I'm concerned I had to call the police on him so you know what it is but be careful what this hotel

Water continually streamed from the tub faucet no matter what I tried to do to stop it. It was run down and the floors were dirty. Lots of smoke odor around even though there is a designated smoking area and it was really loud. The staff did not seem to care about the water running when I reported it. There was not an option to move to another room as SD was super busy with conventions.

The place has seen brighter days. It is adequate but barely. you have to now pay $5 per day for parking, must ask if you want shampoo (they will supply but not automatically) sheets in room stained and wrinkley - probably clean but it looks suspicious. Everything looks worn out and over used. high time for a renovation. also the "breakfast" is as cheap as humanly possible. cheap coffee, cheap creamer, cheap breakfast snacks. It was adequate for one night. I will pay up a few dollars more and go with a bigger hotel next time. They did have great AC though - chilly in the room. :-)

The maintenance man never came toilet is stopped up sink was stopped up. I had to go buy the stuff to unstop the sink and the tub.but I’m stuck here now because I don’t feel like moving to a another location

cant find front desk for a very long time. The room door is slightly stuck. cleanliness ok.

Customer service was great, very friendly helpful staff. There was a roach in the kitchen climbing in microwave. I stayed in second floor it was pretty quiet.

Trash under bed, cup of water full of cigarette butts in the corner near the window and a smell that an open window couldn’t fix. Poor location (though I knew booking an in land hotel would be cheaper) but damn this hotel was NOT worth $160 a night. Spend another $40 and stay somewhere clean and with staff that don’t look like they hate their life.

Ok

The property was safe and front desk staff were very hospitable and treated us nicely. Overall we liked our stay at this place and we will return again in future. Thank you to all the staff .

It was a good stay at this place. The only thing I think would be nice is places to hang the towels in the bathroom, the only place was full of clean towels but no place to hang towels after use for the shower.

Perfect easy and very clean

The amenities listed on the site were not in our room. I booked specifically because it was an air conditioned room which is was, however it did NOT cool the room at all. I had to buy fans at a nearby Costco. When I mentioned it to the front desk I was told they would make it right by discounting my stay which never happened. Lesson learned will not be booking at any Extended Stay in the future which is unfortunate because the location is so close to my family member which I visit quite often.

It was located in a business area and was close to restaurants and shopping. It was centrally located and the Zoo, Baseball Park, Downtown, the beach were all within a 15 minute drive. The room was a little dated so that was why I gave it an average rating. The staff was friendly and helpful.

TERRIBLE, Worst Extended Stay EVER. Took a trip from LA with my wife and identical twin brother to see Padres play for our 50th birthday. TERRIBLE CHOICE, picking this Dump. Nasty gnats and bugs flying all around the room, couldn't make love on my birthday night because sleeping in our clothes was the only way to catch a nap. I really want a REFUND. PAY THE GASLAMP PRICES, THIS Extended stay will disappoint if your standards are above a 4 on a scale where 10 is best.

The room door did not lock and the room smelled of old dirty carpet. Strange thing is the floor was vinyl 🤔. I was mov3d to another room with a door that locked, but smelled the same ans this time the tv did not work. 3rd room was a charm, same smell, but the door locked and the tv worked. Very run down and old rooms. Staff was very helpful and nice, but hotel definitely needs some upgrades. Not work the $$ I paid.

Front desk staff - not helpful. Asked to locate a room. They just argued with me. The room was filthy. There was hair in the towels. The area was unsafe. No security. Lots of people on the street nearby. Did not feel safe at all. Requested nonsmoking room. The room smelled completely like smoke.

I was truly displeased at the number of flys and gnats soaring around in the room. It was very annoying. I felt as if I was on an indoors version of Naked & Afraid suffering with insects flying in my face all night. I thought they could be coming in from the outside vent while the A/C was on; so I turned it off and dealt with the heat. It didn't help. I barely slept and couldn't wait to get out of the room the next day.

It’s an over priced location as far as conditions of the property but it is excellent for its physical location being centrally located and the customer service can go either way some staff are nice and polite and some are far from but what can you do

The remote did not work the toilet was dirty

Had a great stay! Breakfast could better? Why not strike a deal with a local food truck vender to provide a Hot breakfast option?? Suggest this idea to Cooperate Management! I will be back---Thank you!

The mattress needed to be replaced about 10 years ago. It was soft, lumpy and I swear I could feel every spring. The hotel is close to a major road and the traffic noise is very noticeable.

Felt like a typical road-side motel. Very old and dated. Bathroom cabinet did not close. No elevator, which being on the 2nd floor, was not ideal. Mold in bathroom. Definitely could use updating. Only plus was the fridge.

Leftover in the fridge (fish n cheese) left by the previous guest not removed…have to ask the front desk for shampoo , soap and others

The first room I was given had a broken door handle and it was extremely unsafe. I immediately went to the office to switch to a different room. The other room had a shower head that didn’t work and all the furnishings are in poor shape.

We liked the location safety and parking. We noticed the chair in the room was a little weathered. Our stay served it's purpose. A comfortable good night's sleep. Thank you.

Our room had bedbugs. The manager was supposed to contact me, but never did. I purchased a one-day faster internet service, but it was still bad and dropped me from a meeting. Paper-thin walls, you can easily hear the neighbor's normal conversation. Place is old, same counters from the 80s/90s. I've been to many Extended Stay America's because all of them were great. This Extended Stay America "suites" San Diego America does not only fail to meet customer satisfaction, but it fails the Extended Stay America Suites standards as a company.

This property is nice, equipped with kitchen and ask them for vessels. We are traveling with aged people and asked for downstairs room and they said nothing available, we were sad because they can't take stairs and they don't have elevators. Breakfast options are standard, we are fine with that. Parking is not free, so make sure you have to pay 5$ per night.