There were multiple bed bugs in the room

Wow. There's a lot to say but here are the broad strokes. Spent $150 for the night in a "suite" which was smaller than a standard sized hotel room with temporary walls erected to divide a kitchen type area. The stove top was burned and rusted, there was filth and stains all over all the furniture and broken outlets and lamp. Fire hazard- with both beds in use, there was only a 3" clearing to pass to the exit. Upon check-in, the desk clerk was on a personal call, miskeyed the card, and handed me a rumpled pile of unfolded linens for the pullout. At 830 am, with"breakfast" still on for another hour, there was one granola bar and the desk clerk said nothing would be replenished. The vibe overall is shady and derelict - families should avoid unless they're in a serious state- there seemed to be a lot of people living here full time. Just, yuck. Thankful our stay was only one night.

Room acces was restricted due to their key card machine being out of service, major pain. Hallways and elevator smelled like diesel fuel, seriously. Bedside alarm clock went off at 1am and I was unable to make it stop until I figured out how to unplug it…

This place was awful. The girl at the front desk was not interested in working. She didn’t greet anyone and was rude when she actually had to do her job. Our room was supposed to be ready at 3. We were a family that had to mandatory evacuate due to Hurricane Milton and it was my family including three kids. When asked to check in early they said it wasn’t ready which is fine, but when asked if she could call me when it is, she rolled her eyes. We sat in the parking lot for 2 hours waiting and tried to check in at 3 only to be told our room isn’t ready and they were trying to switch our room. But the room they wanted to give us wasn’t ready. So we waited another hour and a half. They got confused multiple times. The room was dirty and stunk, and had someone’s clothes in the bathroom still. Our key card lock on our door stopped working and they never sent maintenance like they were supposed to. There are zero amenities. People hanging around outside looked sketchy. It was the worst place I’ve ever stayed and we will never come back.

Good

There was an horrific smell in the room I paid for, I would never go back to this bad location again.

improve customer service

A lot of ppl looks like they live in there, so they do whatever they want. A LOT OF PPL smoking weed, so I went there with my family, I have two kids, imagine how we felt this weekend!