Really like the special room

The room was not cleaned properly. Found previous occupants prescription pills, carpet was dirty. Requested & changed our own bed linen as housekeeping failed to service our room. Room aircon barely made a difference in the heat. No towels in the bathroom, had to ask. The bar & kitchen staff were not attentive, waited over an hour for an order, cancelled & went to eat elsewhere. It’s a disgrace cause we have stayed here before. The only good thing that the hotel has is its location.

Great area, cleaning can improve

Great location and an excellent breakfast. Very helpful friendly staff

Incredible service

Terrible staff, are not committed to the guest.

Great location for the city centre

An excellent hotel in a great location close to town center. Accommodating friendly staff. Amazing restaurant. Spotlessly clean room. Would return without question.

Nice property in general, but older building. Our room curtains were not clean initially and had small spiders in them. Told the front desk and housekeeping came to try clean. But only used a broom, not a vacuum. Could have been better cleaned, especially after complaining. But other than that, all else was good. Location was nice, could walk to the train station. Loved Maastricht!

Great location and rooms were comfortable and up to date. Friendly staff and plenty of restaurants and shopping nearby

Just good

Great staff

First the good: location is great - right on the edge of the river. Excellent buffet breakfast which was the only meal we ate in hotel. Staff were very pleasant. The bad? We booked the junior suite for our family of 4 and thought the listed queen size beds were actually full size beds. Great for intimacy but maybe not if youre sharing the room with your teenage kids. Parking wasn’t that easy either - the main garage entrance was broken and we had a bit of an adventure trying to find the other entrance weaving through some very narrow alleys before finally figuring out the right way to go. Overall good central location but we’ll see what other options available next time were in town

Decent sized room, very clean and comfortable. Fridge, Kettle and coffee maker in room. Well positioned for sightseeing.

Old fashioned, telephone for reception and room service not working

Perfect

An average place to stay.

The hotel lobby still needs a little style lifting, but the bedrooms were nicely renovated. Conveniently located and well priced.

Very disappointed in this hotel, service in both the lounge bar and dining room was terrible. Made a dinner reservation and was seated without menus or drink orders, left after waiting 30 minutes. We were ignored in the lounge bar after ordering drinks, finally served after complaining to the manager. Overall the hotel was very dated and tired. Curtains in our room was hanging off the rail. Cheap plastic cups in the bathroom and no glasses in the room. I definitely would not recommend this Hotel .

It was a good location

The room was clean, and really spacious, it had everything and more. The personell was very nice, and the location ist just awesome. The only thing: You have to pay parking extra. I did not know that before.

good location, bad services

A great location for visiting Maastricht, particularly if you have a car as they have a secure car park. A family room was ideal for 2 adults and 2 children. Very good breakfast and able to eat late. English tourists won’t have any TV options to keep the kids entertained, so be prepared in advance.

I was very disappointed with the cleanliness of the room and service. There was four of us and we kept getting only two towels and two bottles of water. We asked for the room to be cleaned every day and only the bare minimum was done and my sons could do a better job with making the beds. However, the food at the bar and the service there was great.

Very small room, stains on thé walls ans thé curtains. Mini bar was empty. Only one bathrobe for two persons. Giving thé very high Price tag, i'm very disapointed

It is a nice hotel within walking distance to city center. Nice overview of the city.

Great staff and clean

There was construction taking place at the hotel and they put me in the room directly beside the demolition. It was so loud the gentleman at the front desk could not hear me on the phone. Their idea of solving the problem was to move me the next day, charge me full price for that room and NOT charge me for the new room that was a slight upgrade. Really...???

the window frames are not properly insulated and get extremely cold and collect condensation dye to warm temperare inside. this could cause mold in the long run.

too much noise from adjacent rooms and the construction work that was going on inside the hotel. Toilets not very clean either

The hotel was in a lovely location along the river and just a short walk from the station. The room was a generous size.