When I arrived they couln't find my reservation. Even after I showed them the email confirmation. They said the confirmation number was wrong.

Friendly staff

Even though I was in the 10th floor, street noise of cars and people on the street were still heard some how. Room service food quality has gone down!

Area seems safe with many eateries located within walking distance. Staff seemed cold and inattentive and seemed to concentrate on airline and American patrons. Although I too am an American.

The price and safety was the best thing about the overall

The property is very well located, close to restaurants and shops. The staff was very professional and courteous. What I didn't like was that my room had that very old hotel room smell, which was understandable, its an older property. Also, the mini fridge had just 2 small bottles of water, which to my surprise were NOT complementary. I figured if there were more merchandise then the assumption is that the items are for sale, but just 2 small bottles, and nothing else.. complimentary, right? They charged me 16,000 COP for them. Anyhow, next time will try another hotel.

Pretty good service Room service was better than eating at the restaurant 2 hours wait to get our food on the first night horrible The head bartender bartender was amazing the other ones where a bit lazy and rude my opinion they served a cocktail without alcohol I literally saw him make the drinks The tv service sucks every time we turn off the room electricity the cable would disconnect had the guys come fix it multiple time Front desk super professional and kind everything else was just perfect This was our experience Ou the ax was leaking water we almost had to change rooms

Love it this hotel is very nice, excellent location and staff super friendly

The staff was very friendly

After making reservation we went to hotel and and it took 15/20 mins just to do check in. At midnight while we were in bed sleeping someone opened our room door. Luckily i had secured door with secondary lock. 5 minutes later later reception started speaking through the phone by speaker without making a phone call first. Makes me think if they listen in on hotel guest rooms. Then after hearing him talk on speaker he started started asking me questions if we were giving the right room. This is all happening after midnight. Long story short, our experience was a 5 out of 10. Hopefully you make check in more quicker and reception should be more organized on what rooms are reserved and which are not so they don't have to wake up guests at midnight.

Excelente experiencia, muy buena ubicación. En un área segura , caminando llegas a ver mucho de la ciudad. Llegas a museos, lugares con artesanías y fabulosos restaurantes.El Staff del hotel muy respetuosos y serviciales. Los desayunos fueron un éxito!!

I really love everything this hotel is wonderful the location< the service the food i loved my room they are very well organized the hotel always smell good. I like that they have taxis that work for the hotel. the people that wirs there are so friendly. Specially "Freddy" he is the best always happy and taking care of everything even my daugther mention how nice he was. I am planning to go back to this hotel. We loved it, Elizabeth Palomino

Service was very good.

Nice rooms. Gym super out date it and not working. Breakfast good but limit it. Awesome staff and location.

Great

Breakfast to bee that kind. Of hotel really bad and not to friendly the staff

Love the customer service through the hotel. Love breakfast in the morning. The only thing I wished they had was more authentic Colombian cuisine. Everything else was amazing.

Excellent service and excellent attention from staff. Very tasty breakfast. Hotel well situated in Cali

Excellent

Location, services, breakfast, everything I love it.

The hotel is in a good section of the city, the hotel staff is friendly.

The hotel is located in good area. But needs new look looks tire the service in the restaurant too slow

The staff were awesome, the hotel is beautiful and very clean. The area is nice with plenty to do around.

El baño pobre

Good location

Great service and friendly staff, flexible. Very good location and value.

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The hotel was in poor condition very run down and not very clean at all, Internet was very very poor .you would have to be in the lobby to get any signal whatsoever. Very poor service overall.

Really excellent beds. Staff was very nice. Breakfast was just ok. Both days eggs were under cooked and wet.

Good

Very attentive staff rooms come with ironing board and iron, clean rooms.