Amazing hotel with incredible decoration and service !

Wonderful hotel and kind staff. Food, room, amenities are perfect.

The hotel itself is amazing The service, is nearly 0 for me. Would i stay here again because of the resort and its vibe? Yes. Room service took over an hour to deliver. Room had ants. Room view of room 269 is not worth what you pay for; overlooking another hotel with people walking and staring at your on an island where you could be overlooking the sea. The porter instead of storing my luggage for checkout, he decided to come and keep it with me while he saw me sitting in the lobby working on my computer - the little things about service that are just .. wrong lol. I find the service very pool for a leading hotel of the world and the staff could be friendlier

Kind and helpful staff , amazing food , clean modern and beautiful building .

While the property is stunning, the service left much to be desired. The concierge was amazing when in person, but when we called them from the road to make a request and they were with someone else, they never called us back. We had to call 3 times about the temperature in our room being so hot and humid - and they said all was working properly when they finally came to look at it - and there was no way all was okay. We were so hot we couldn’t even use the blow dryers to do our hair. Everyone was so kind, but we just found service to be a bit slow overall. Lots of flies and bugs and nothing was being done to help. They leave the doors open in the gym so it was sweltering hot and filled with flies. Light some coffee grinds or flames to keep the critters at bay!

The hotel was new and clean. However, for the price we paid, around $1,500 per night, it was not worth it. Our room, a suite, had a balcony where other people could walk by. No privacy. The room itself was fine but not that big and reminded me of a nice Hilton Hotel. We had thought that the hotel had a private beach where you could get towels and have food service brought to you. normal for a so called 5 star hotel. unfortunately there are NO private beaches in Menorca and the actual beaches next to this hotel were filled with people and very, very rocky. there was no hotel service at the beach at all. If I had known this I would never have stayed. So we asked about getting a boat to take us to more secluded beaches. Unfortunately the concierge informed us that no boats were available. Terrible! I actually called down from our room to talk to the hotel manager and the girl who spoke to me said the manager would call me back. He never did. Poor management. The room we had should of cost around $500 per night. We paid $1,500 per night and got no beach, average rooms with no privacy, no boat, and average service. So when I think about this hotel I would say that if you know about what it has and does NOT have, you might be willing to pay around 30% to 40% of the price they are asking for each room. Needless to say, we will never go back, unless the price is one third of what they charged us.

The stay was amazing. Specially Alejandro from the front desk made sure every wish was possible. Great job! Great time - see you soon.

New hotel with convenient access to the beach