The room was not comfortable and there was only hot water in the sink. Also the shower was too hot. The parking is complicated and the service was not good.

We always go back there. Excellent ubication for us.

Dogs barking at 7 am. Seriously? No one told me this was a dog pension instead of a Holiday Inn. Nevertheless not as bad as I thought but very,very old and too expensive for what it not is. The room I got was a mall and Ferris wheel view , considered an upgrade but since it must have been before the revolution they cleaned the windows you couldn’t recognize much. So I cthanked them and went to the other side which had cleaner windows and a nice volcano view. The room was spacious and nice, coffee maker and water provided but really old. The sofa had visible stains (yukkk) and the table must have been like 50 years old. They had dogs barking in one room, very bizarre. In general it was very quiet and pleasant. Staff was proactive and helpful. Strange you have to ask for toiletries at the front desk instead of just putting them in the bathroom. Penny pinchers at a 4 star level aren’t really welcome . Especially not when you’re an IHG member. I probably won’t return although all hotels I’ve seen in Mexico were more or less unsatisfactory except for the Ritz Carlton in Mexico City…but that’s 10x more expensive. Well, enjoy …

Nice room clean excellent area

Everything was great. But the water in the showers. Take long time to heat up.

Everything was ok. Except the safe locks not working properly. Clean and cozy

Ok

Ok