It's amazing. The room is good.

Room was in poor state, very badly stained carpets, ripped curtains, awful marked bathroom sink, etc..... The fridge didnt work (fixed next day), the coffee machine didnt work, despite reporting it each day for 3 days. On the 4th day l unplugged it and took it to the reception desk and asked for another one, which then arrived, but no coffee with it! Was told l should come to their front desk every day and they would give me one coffee pod! Room service left used cups and glasses, too. Btw .... was unable to post photos with this review, otherwise all above could be shown! Should have believed the other reviews!

friendly welcome whem we arrived to hotel at midnight.. but dirty room, prepayment park area are not goow.

Renovation work going on. stopped at 7 each evening. Bar not available or restaurant. Be ideal when finished the work. Very limited uk tv stations

Nice hotel for the price, friendly staff.

Hotel having refurb nothings open. Did not say that when booked. Very poor not to tell me

Spacy room with comfortable beds, the hotel had some renovation during our stay so no breakfast available. Friendly staff, close to shops, restaurants and Bay Arena. We liked it!

Great stay, very nice hotel

Nice place to stop for the night. Slighly digficult to find after leaving A1

always happy to stay in this hotel

We arrived after 8 go use evening. Was welcomed and got our rooms. We had our dog and there were 2 bowls for water and food. Thumbs up. I'm the second room was our daughter with her baby,vi the baby bed was ready. The beds in both rooms were extremely good, we had a very very good nights sleep. The breakfast in the morning, was well prepared and the eggs were newly done. All in all a very good stay. We will defiantly come back. 😊

Bad service in restaurant, only evening. rest was okay

Only issue was with cleanliness... The carpets are super old and dirty... there were hairs in the drawers

It’s was for the third week I stayed in best western Leoso Hotel Leverkusen but last stay was not as pleasant as earlier ones. So overall it’s nice as rooms are spacious and free minibar . But the coversheets i didn’t find so clean but as it was near to Rathaus Galerie and leverkusen mittebhbf booked it for my business trip.And also others options were not available

The pictures showed something different. Our room was supper old and small. Good for just sleeping!.

Great place.

Room was filthy and they didn’t even clean it up the first day. Breakfast was good but next time I’d look at other options

Hotel is a bit out dated but room is big. Overall is good and comfortable stay for my business trip.

Overall good and basic hotel

The stay as ok but alot have changed in this hotel, like you have to pay to use tge pool, unfruendly staff, bad customer service, getting any thing fro site is an issue example ice for you room etc, no kn owledge of understanding guest, i brough extra guest this time and they said they won't come back to this hotel

hotel specifies Air-conditioning in its room specification, however this not accurate. This makes the hotel uncomfortable in the summer months. additional the hotels rooms are very tired and in need to modernization / refurbishment.

I dislike kinda of smell in this hallway of my room strongly and have got dirty--dental floss near the bed. Hope you put nice scent or check any used item like trash on the floor in the room.

Room next to the ventilation, too warm, had to wait 3 hours to get into our room. Breakfast too expensive

The hotel was lovely on arrival and the staff was very friendly. We arrived at 2pm and check in wasn’t until 3pm as there wasn’t anything to do near the hotel we decided to wait in reception until 3pm. I did ask if our room was ready by any chance and unfortunately it wasn’t, this was fine as we were under the impression we couldn’t check in until 3pm anyway. However 3 pm soon came around so I went to the reception desk to ask if we were now able to our room and we were told that it wasn’t ready, this was very disappointing, me and my partner had such a long journey and just wanted to chill out and relax before exploring the city. The receptionist asked if we could wait 10 mins and he would check for us and apparently nobody was answering. 15 minutes went by and we was still sat there and hadn’t been updated, again I went back to the reception desk to ask what was going on and was told that they don’t have any answer so we will have to wait. I explained to the receptionist that this is a bit ridiculous now. As soon as I showed my disappointment our room all of a sudden appeared to be ready. We went to our room and everything was fine apart from some really loud noises that was going off from the maintenance work that was being carried out but we was warned about this in reception. However they did say that this wouldn’t distract our nights sleep the following morning at 7:45 the noises started again waking me and my partner up.

The rooms were in need of updating, they had AC in them ,but it was broken. Room was clean and was within walking distance of Bay Arena

Nice hotel excellent staff very helpful best part of the hotel. Breakfast was pleasant. Room could be cleaner, but overall very pleasant.

The hotel is showing its age, but everything else about our stay was perfect.

3 star hotel at 5 star prices. Wouldnt recommend, no A/C and no free water.

An excellent hotel, rooms large if not a bit outdated. Will definetly stay there again. Breakfast first class.

The Bar and reception staff were lovely and deserve high praise. However, the majority of the restaurant staff at the breakfast buffet were extremely rude and just gave us the impression we were really bothering them when we asked for Ice cubes for our drinks. The hotel facilities are clean but just a bit dated. The Sauna and Pool are really a welcome bonus when you are travelling on business.

I would recommend this hotel to a friend. I used this hotel for Gamescom and it was close to the trains meaning it was easy getting to the station and back each day.