It was not good. They are make up the rooms but the whole hotel needs a new look and it needs to be updated. Except the day I did the chech in, the rets of the days the stuff was not welcoming and they didn't covered my needs. Breakfast was poor quality. And please, don't go to the restaurant, the food was horrible. Croquetas very strong flavour, fish tasted old and was cooked dry, pasta was stick like a block. I'm not going to go again.

Stayed many times will stay again

Comfortable room. Pool good to sit around while resting. Parking was our main reason for staying here. The toilet fell over while I was using it and apart from a room change and offer to be checked out at hospital no further compensation was offered (drink or meal)

Beautiful hotel. Convenient for the Royal Stables. Very good restaurant and lovely breakfast buffet.

We liked the hotel very much however the room we stayed in needs a bit of upgrade for a 4 star hotel. Great location and and nice premises with a very good restaurant. Staff very friendly and helpful.

2nd time staying here and just as happy. Room excellent with big, comfy bed. Great pool outside with room for lounging. Has hotel breakfast restaurant and also adjoining bar/restaurant which is truly fabulous. (Complimentary water/soft drinks in room would be a nice touch for 4* hotel as €1:70 for a bottle of water from the vending machine is a bit ridic). It’s a fair walk into town (30 mins) but it is very pleasant. There are also some bars and restaurants in the area and only 15-min walk to Corte Ingles!! An issue was pool generator kicking in early morning which wasn’t a problem last time but was this time due to poolside room. However, loved our time there and can’t wait to go back.

Very nice all around. The restaurant is excellent.

Excellent

Ok

We loved our stay at the Hotel Jerez and Spa. After traveling around Spain for the last three weeks, it was a nice refreshing break. The hotel was clean, the staff were friendly and overall we felt it had a relaxed feel. We didn’t try any of the spa or fitness facilities so cannot comment on their quality. We tried to communicate in our broken Spanish but most of the staff spoke English so communication was not a problem. The hotel is a bit of a hike to the old city but since we had access to a car this was not a problem. The buffet breakfast was good with a variety of food on offer. The hotel is used by tour groups so timing your breakfast can be important. Overall though we enjoyed our stay and would return in the future.

I tried to cancel booking as I am in Portugal and not Spain so did not book into hotel but have not received refund and can't call yous very poor customer service

Superb hotel and the swimming pool/outdoor bar is excellent. After a long day sightseeing, jumping in the pool and having a cool drink is guaranteed to make you happy. Breakfast is excellent - plenty of choices. The walk to the centre of Jerez is just 25 mins or a taxi ride if you’re feeling lazy.

desayuo me gusto mucho. WC poca presion

Signposting to hotel could be improved but free parking which is a real bonus. Reception staff extremely friendly and helpful at all times. Room was very comfy and we had a lovely terrace overlooking a super peaceful garden area. Has a great outdoor pool which is free access but you have to book spa (45 mins for €10) and closes for a bit in afternoon. It’s a good 30 min walk along lovey avenue into centre but if you don’t fancy that reception will get you a taxi in no time at all. Breakfast very good and reasonably priced. The hotel also has a connected restaurant AQ35 which does really good food and is not too expensive (although some restaurant staff may appear a bit unfriendly at times). Would very happily return to this hotel.

Unfortunately it was a renovate ongoing so it was not possible to get a room with a poolwiew! A truck come during the night to pick up the waste container …very disturbing! Except that it was a quiet and peaceful place! Can absolutely stay there again!

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The hotel was generally ok but the facilities need upgrading, the staff are very good. The noise from other rooms during the night is enough to wake you

Everything was great apart from the restaurant, there were signs everywhere with a QR Code for the menu only to be told that they don’t use that one now. There was Steak- a lot of steak on the menu and very little else meat wise, when I asked for chicken or pork I was just told no, so I had the tuna and it was tasteless so I told them to take it away but still had to pay for it. Waiter could do with a bit of retraining to say the least.

Excelent

Very helpful staff. Excellent hotel room. Couldn’t fault it.

Nice pool abs breakfast area. Rooms are a bit tired

we very much enjoyed our stay at Hotel Jerez & Spa. The Lobby greeted you with the smell of orange blossoms, rooms were very clean.

Good value for money. Well situated in a nice neighborhood.

I had wanted to use he spa, but was just not there long enough :-( my partner did, and said it was lovely, although would have helped to know in advance about having to go in on the hour. Also I am going to start zero rating hotels that do not stick to their own linen replacement policy. We did everything to keep our linen/towels on the first night, and it worked. Although when we got back in the ‘I want my linen changed” card had been put squarely on the bed. I removed it for day 2... but no, everything was changed this time!!! And avoid the free sherry in the hotel. It was very simple and not a good example of what sherry is like at all.

Lovely hotel worth a visit .. ........................

Quick overnight stay, receptin staff very helpful and welcoming. Room lovely and spacious with a large balcony. Very clean and quiet.

Great short break hotel. Bit of a walk into town but we did it several times. Nice pool area. Nice breakfast.

Dirty, hairs all over. Gps address no exact match on street #

Beautifully decorated room and nice set up in the swimming pool area.

A lovely hotel in a peaceful area just outside of the city centre (20-25 minute walk into the centre). My 3rd floor room overlooked the pool and garden which were both beautiful, with plenty of sun loungers and shade if you needed it. I would recommend the spa too - I had a great de-stress massage which was well-worth the 45 euros for a 50-min massage (shorter times, lower rates are available).

Loved the property, near airport, beautiful pool. Did not have time to use amenities or spa (overnight - early flight) large room for 3 adults, recommend to book larger room. Staff friendly - rooms clean