The staff was friendly and helpful. The common areas and amenities are nice as well. However, the rooms are very outdated. The furniture is in disgusting shape. Large stains and they look like they are from the 90s. The carpet appears to be a brown color, but when you take a closer look it is very dirty red and green carpet. I can’t recommend staying here.

It was an amazing stay. First time being there. Staff was very friendly and attentative. Very informative. Very clean room. Room temperature was very cool. Very spacious. Would highly recommend this hotel

The hotel and itself looks nice, but it is very outdated and needs extensive repairs in their bathrooms and updated tubs. The cleanliness was OK but not great.

Excellent as always. Employees are pleasant and always helpful. Love the evening reception and the made to order breakfast. Rooms are spacious and clean.

This is the second stay in the past year. In the first stay, there was a water leak by the bathroom sink. They placed a huge fan in the room to help dry out the carpet. The carpet never dried and the sink continued to leak. On this visit, the room was freezing and the thermostat did not work. They came in three time to correct the issue, but it was never corrected. We had to turn the air off and on to try and regulate the temperature. When I reported the issue to the manage, he said he would look into it.

Loved it. Inside is open are airy. Pool area great for kids. Used restaurant for nice dinner for all. We were able to sit outside in a comfortable secluded area. Bar was a plus. Suite was large and comfortable. Could use some minor updates but size and comfort far outweighed that. Will definitely will stay again

Toilet ran all night long chairs look like they had not been cleaned. Edge of the baseboard was filthy. TV did not work in bedroom But it was excellent breakfast

A great and comfortable place to unwind, unstress and enjoy life.

When I enter this Hotel it’s nice to see the way they greet you and then take care of you. I was tired from traveling and they made it easy and comfortable for me and my sister. Thank you Michael at the front desk!

The overnight desk receptionist was rude and uncaring about a safety concern we presented to him. Also, the staff (parents too obviously) allowed children to run around and play all over the hotel, going up/down the elevators, playing chase, screaming all during breakfast and reception hours. The staff working the breakfast were extremely friendly and helpful, they had excellent customer service…

It was the weekend that everything was hacked so the only complaint I had was showing up at check in time but couldn't check in until about 10pm that night but the staff at least kept me informed and did offer us to stay at a different hilton so i appreciate that. Honestly glad they were able to check us in because we almost drove 4 hrs just to go home that weekend

Stay was room 119. Sounded like someone was moving furniture above us all night. First housekeeping knock was at 8:30, then 9:30, then 10:00. Pretty annoying.

I was driving in and called and asked for an early check in since I had to be across town at 4:45pm and wanted to have time to change. Around 2pm, I received a call that my room was ready, which was great timing for me. My room was very clean and comfortable. I had more space than I needed and enjoyed how quiet the hotel was. Even though the hotel is right off the highway, I never heard any road noise. In fact the only noise that bothered me was when my upstairs neighbors came in late and were stomping around, but that’s not the hotel’s fault. I love the layout of the hotel with the indoor courtyard areas. It really is pretty. I didn’t get a chance to attend the manager’s reception, since I had another engagement. Breakfast wasn’t quite exactly what the pictures show from the hotel page, but it was still delicious. I saw waffles, oatmeal, honeydew melon, cereal, bagels, muffins, biscuits, eggs, potatoes, yogurt, and more. My favorite though was the build your own omelet. Just tell them which ingredients you want, and they cook that to order. I’m on a strict diet, and I was able to eat. There was coffee (both hot and iced) available as well. I do wish they had prepared meat like bacon or sausage on the buffet, but there was some in my omelet. I’d be happy to return for future visits should I return to Lubbock.

Property needs to be updated

It was too short.

While the appearance on the website and in person was impressive, sadly there were issues as follows - swimming pool was emptied for apparent repair or maintenance, ice machines were out of order and it turned to scavenger hunt to find a working one. Strangely the cleaning crew showed up 30 minutes prior to check out asking my wife if we were checking out soon? They then lingered around until she gathered our things to leave. Strange. Luckily it was a one night stay.

This property needs to be updated. The lights in the room flickered. The lamp at the table didn't work and it was difficult for me to work.

Front desk staff was super friendly, hotel is very beautiful and worth the stay. My girl and her friends enjoyed the pool and hot tub. We would definitely be staying here again.

Our room was not ready at 4pm for check-in. Took almost 2 hours for it to be ready. When you've traveled 8 hours you would like to be able to check in on time.

Always clean. Large rooms. Great cook to order breakfast

Is one of the best hotels

Bed and mattress covered in dog hair. We left

Great stay besides , there were a bunch a boys and girls(10) throwing a ball in the pool and hit my kids with it. I asked the front counter help to address and they did not. That evening the same kids knocked on my door and ran off. These kids ran and wondered all over the hotel . Also they stayed in the pool with there parents outside of the pool all day not supervised. Staff did little to remedy my situation.

It was an amazing, beautiful place. With lots a plants, waterfall/pond with fish, a lot of sitting area, all inside, where you didnt have to stay in the room, you could sit out, eat, snack, and watch tv. Our room was clean, beds were comfortable, and very roomy. We enjoyed this place as a family. We would definitely make it out hotel to stay when we stop in Lubbock..

Hotel is feeling tired and out of date. Toilet in bathroom was old and not too functional. Service and breakfast offering still good, even though we didn’t eat there. Lobby and dining area seemed dark.

The Hotel is being renovated so the rooms were not the best - however the location is really good for TT stuff. I have alway loved Embassy Suites. This one is just older. After the renovation it will probably be really nice. By the way the People were great.

The rooms need some updating.

Great

The breakfast options were awesome and the room was very comfortable

Always an amazing stay. Staff is friendly and very attentive. Hotel just needs an update to make it match the friendly and amazing atmosphere the staff creates for their guests.

Love the atmosphere

We enjoyed our stay, the location was perfect for everything that we needed, parking was easy, staff were great, and the overall hotel was very nice. We were a bit disappointed that the pool was closed but we understood the situation.