This hotel was so beautiful and staff so friendly food was amazing

The room , staff and food was lovly , the spa was not good at all and the treatments were very bad etc. But the staff refunded and were very apologetic , the main hotel staff were very nice and attentive and lovly room and bar area , I would definitely come back but would not use the spa again

Room was ok would have expected it to be slightly better and larger for the price. TV was really small and reception was poor on a lot of channels. Bath/shower was really difficult to get in and out of due to the really small bathroom. Plenty of products provided though. Room was spotlessly clean. The receptionist on duty was excellent very welcoming. Breakfast was extremely expensive for the price with little choice and we were seated right by an open door when it was very breezy outside. Overall it ok but pricey. Not sure it deserves a 4 star. More like a 3.

This is a lovely hotel! Check in was easy - the receptionists (Emma and Emily) were polite and knowledgeable. Our room was fabulous! Two super king sized beds. So comfortable. Everything was very clean. Tea and coffee making facilities and bottles of water in the room.

All good

This was a warm, friendly and welcoming place we booked at the last minute after a let down in arrangements but it was the best decision made.

Staff were very helpful, cleanliness was good and beds were extremely comfortable. The restaurant service was slow but the food was excellent. Portion sizes on the small side, but quality of a very high standard. We were next to 2 rooms of party girls who were talking very loudly, slamming doors etc in to the small hours. There was also a birthday party with drum beats heard loudly in the room until midnight. The pool was very busy with children's swimming lessons, but the hot tubs were amazing - a pity that there was an additional charge to use them.

Second time saying here, first time was amazing which is why we returned. This time the dinner was not worth £75. Kids meal tasted like the chips had been cooked twice and reheated, yorkshire puddings were cremated and the beef was tough. No drinks menus on the table but asked straight away what was to drink. The soft drinks we got were flat. Service was slow and waited 25 minutes for dessert (ice cream, cream sundae and a tart)At breakfast the potato bread was burnt and looked as if it had been cooked twice again. Not able to use the facilities after check out (we were allowed last time) and Wifi didn’t work in our room. Check out experience was poor, lady didn’t know the answers to our basic questions.

The staff were great and couldn’t have been more helpful. The card system to get in the rooms needs updating, every day my card would lock me out of my room, which is time consuming. Good food in the restaurant too!

We enjoyed our stay very much, it was only for one night but everything was to our satisfaction. The pool was great, a little cooler than usual pools but I did not mind that. Staff were all very friendly and helpful. One suggestion, possibly a second bin for recycling in the room.

Comfy beds food was excellent would highly recommend

From signing in to leaving, the staff were attentive and helpful The rooms and premises were always scrupulously clean and the food and restaurant service was excellent I will be booking this hotel again

Very nice hotel and food was amazing

We stayed here for a week as our base for a break in Ulster. Lovely hotel with really friendly staff. It is an ideal base for day trips to around Ulster.

Top quality accommodation.

I love this hotel

Liked the cleanliness of the property. Bedroom was cold when we arrived and indeed the function room and reception areas were cold as well. Had a very nice breakfast. Staff v friendly and helpful

Nice, comfortable rooms. No elevator for luggage so expect to haul it up some stairs. On-site parking is crowded.

Very friendly staff. Comfortable stay.

We had a lovely time. Our bedroom was really spacious with a really comfortable bed. The shower room again was very spacious, clean and modern. The food was delicious at breakfast and dinner with a good choice. All of the staff were so friendly and helpful. I loved the pool and spa.

Very helpful and friendly staff, excellent food and very comfortable room. We were surprised though on going to the Leisure area that there was an additional charge for use of the Hot Tubs. This took away from what was a very positive experience and reduced the experience from Excellent to Very Good. As an electric car driver, the provision of a car charger at the hotel would be really appreciated

Pool was lovely

It's a best Western so by that standard it was ok. Huge issue for us is no AC. The room was extremely hot with no airflow. Understanding that most of Europe doesn't have or heavily use AC but still an issue

The hotel was spotless, the staff was great and the food so good.

We had a great time.

There’s a spider in the bathroom corner. A few minutes later, a butterfly was found on the wall

Room was spacious and very clean. The reception areas were also spotless. Leisure facilities were very good and staff were very friendly and helpful. Would definitely recommend and visit again. Did not use any food or bar facilities so can’t comment on them.

The Best Western Plus White Horse is a decent enough hotel from most respects - I was perfectly satisfied with our room. What let it down was breakfast. We were asked to choose a time for breakfast as they need to plan the throughput of guests when busy, which seemed a reasonable rationale. However, when we went to breakfast we found that the restaurant was almost empty - definitely not what I'd call busy. I counted 4 staff manning the restaurant while there were only a maximum of 8 tables occupied, and they still couldn't keep up. Both the cold and hot buffet tables were badly depleted - the cold table didn't have any glasses for the fruit juices. The fly crawling over the cold buffet put me off its unprotected offerings. The hot table didn't have a great selection - no grilled tomatoes or potato bread, and the black pudding was so overdone that when I tried cutting it a lump broke off and shot off my plate. Neither table had enough serving spoons; the hot only had two spoons which guests had to use among all the pans - heaven help any vegans wanting to sample the mushrooms or baked beans with spoons covered in bits of egg and black pudding.

It was great that consideration was taken to change our room from the first floor to the ground floor because of the buggy. Nice touch.

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We stayed for one night in a standard room and it was good. Nothing extraordinary but the room was clean and spacious, great for a stopover during our trip around Ireland/NI. I ordered room service from the restaurant and it was really good.