Bathroom smells like bad, and breakfast terrible

Dust all of the head boards, nothing was clean and towels were dingy. TV didn’t work. Weird paper signs everywhere. Beds were super hard. We booked a king and were given 2 queens, tried to call front desk multiple times and they wouldn’t answer.

Worst place that I have ever stayed at. The frint desk person was rude and disrespectful. Don't stay here.

When we arrived , the front desk clerk wasnt even wearing a bra, it looked like if she had just woken up. House keeping didn’t even bother getting clean sheets only took our trash out ! No clean towels either !

N/A

I think the property needs an update. There wasn’t enough breakfast

The hotel was dirty, tub was clogged and costumer service was bad

Room was clean and booked one day in advance. Lobby was barren and had to call/ring bell for staff and then wait a few minutes. Hospitality not on the agenda. No explanation of hotel amenities, wi-fi, breakfast etc. check out- no staff at desk. Billing was accurate.

This place was adequate nothing to write home about but sometimes that's not a bad thing. I did talk to some other guests that have stayed there in the past that said it use to be a lot nicer and that's why they choose to stay there this time. Didn't sound like it was meeting there expectation anymore. It did take a little long to go back and forth to are points of interest because of traffic so probably won't stay there if we go back just because of that.

The furniture is awkward and outdated. Some areas are sticky to the touch. My room didn’t have a table or office chair. It had this large armchair close to the night stand instead. Breakfast had sausage and eggs though!

The rooms had an awful oder, the front desk staff was never available when needed. When they were available the man was very rude didn’t want to help because our card key wasn’t working as we couldn’t get into our room. Overall I will never be staying here at all!

I recently booked a two-night stay at Comfort Inn in Watsonville, CA, hoping to enjoy a relaxing vacation by the beaches in Santa Cruz County. I booked through Expedia and opted to pay at the property. To my surprise, I received an alert from my bank about a charge from the hotel, which was declined due to suspected fraud. This was my first red flag. Upon arrival, I was not greeted—by JAY, the front desk, and also the manager. He was incredibly rude and dismissive, failing to offer even basic courtesies. His attitude was appalling, and he seemed completely uninterested in addressing any of my questions. The room was a nightmare. It was poorly cleaned, with hair in the shower and dust all over the air conditioning unit. The showerhead was broken, causing water to splash everywhere, making it nearly impossible to use. To make matters worse, I found a used condom wrapper by the bedside and under the bed. The overall cleanliness and maintenance were utterly unacceptable. Adding to the horror, there was a dead rat on the property grounds, which was disgusting and a clear health hazard. When I approached JAY to cancel one of the nights due to these numerous issues, he was unhelpful and dismissive. He refused to clean the bathroom, fix the shower, or address any of my concerns. His complete lack of customer service skills was astonishing. Based on this horrendous experience, I strongly advise against staying at Comfort Inn Watsonville, CA.

Poor/lacking front service

Terrible management. Avoid this property if possible. We had a 3-day reservation and the lobby was closed and locked when we arrived at 9:45. The advertised closing time was 11 PM. It took 45 minutes to get into a room, which was not our reserved room. The next morning the front desk was closed until mid-morning. We decided to check out and find a better hotel. The hotel charged our credit card for three nights instead of one. I called to get the charge corrected when it appeared on my credit card transaction list but the hotel refused to correct the charge. I had to dispute the charge with Visa to get this charge corrected.

It was basically vacant and run down. The elevator wasnt working, the staff seemed like they've never had a customer before. The door was broken. You can ring the bell a few times before anyone will come help. No vending machines. Dont ask the deskman for help, he seems too bothered.

Stayed for 2 nights and the tv didn’t work and they didn’t want to fix it. The counter people looked dirty. I would not recommend this hotel. To expensive

It was quite and easy to get to.

For starters I got a call at 8:30 PM demanding to know the exact time I was going to check in… we had an event that night so I didn’t know what time exactly and I was told I had to check in by 11:00 PM because they would close after that. So, we left our event early to make sure we could get to our room by the time they “closed”. We left something in the car and went down to get it to find that the front doors had been tied in a closed position with a POWER CORD of some sort. What … ??? What the heck? Quite noisy throughout the night- while this is not necessarily the fault of the property, nobody slept well. One reason we chose this property was for the breakfast… now, we are not terribly picky, but the eggs and sausage were frozen, and the waffle machine was out of order. Frustrating. Will not be staying here again nor recommending it.

Everything was fine

Towels were soaking when we got to the room other than that, the lobby was a bit weird, too quiet could use a TV in the corner or a radio playing some white noise

Good

Room was dirty, breakfast area dirty warming trays for ice cold eggs, dead cockroach in bathroom corner, worst choice hotel ever

Dirty Tub. No plug. No creamer for the coffee. Rude person at front desk. People knew that rooms were not ready and just wanted to check in and they were turned away. I almost left becuase the hotel was such a pit.

Hair dryer didn’t work. No way to plug bathtub to take a bath Terrible breakfast!!!!

great service ..the best hotel so far in Watsonville. thank you .

There was no hot water in the shower. I talked to the front desk and they where unwilling to help or change rooms.

Average

Its clean comfortable, however doors do slam i can hear when others are coming and goin

Interesting stay, hotel lobby was clean, smelled strong of discount store cleaner, keys continued to stop working in the 2 days we stayed, nobody at the counter to help, phone number and ring bell for service notes plastered on the security window, nobody answered to either phone # listed or the sound of the bell but you can hear the TV behind the wall and people back there talking. Strong language barrier made it hard to communicate small things like “do you have a don’t disturb sign?” Stared at me as I repeated myself over 2-3times. Anyways, last minute to sleep in and get up & leave type of place

Comforter was dirty with spots of blood

Don’t waste your money, pay a little more for somewhere better. The people who run this hotel are extremely rude not only to myself but I witnessed them yelling at other guests in front of me because their room key kept deactivating & demanded they pay for them to be reactivated (which was obviously not the guests fault). The breakfast? WHAT BREAKFAST? There was sausage patties, eggs, stale bread, cereal but no milk, a waffle maker but no syrup, coffee with a crusty spout, and yogurt. also had to play plumber was my toilet kept breaking and not flushing. Not just plunging, folks, I had to take off the top and reconnect the chain multiple times. So many times that I just left the top off at one point. This has been one of the worst experiences at a hotel I’ve ever had. Extremely disappointed and will definitely not be staying here again. Not to mention there was hardly ever anyone behind the front desk & the girl that was, wore PJs half the time.

This place has really gone down hill. When we checked in, we asked for extra towels. We were told that we have to wait for the house keeper to come the next day…at 10am. The deadbolt to our room didn’t fully engage and the secondary security flap was simply screwed to the door frame with 2 wood screws. No sense of security at all. There was no table in the room, just a table lamp on the floor in the corner. The power outlets and lights next to the bed were rigged to work but they were not installed correctly as one of them rotated and the spotlight flickered. There was an uncovered power outlet up high on the wall that looked horrible and the window screen was ill fitting and didn’t provide a good seal to prevent bugs from coming in. In top of everything, the AC hardly blew any air and the air it did blow was cool at best, not like AC should be. Overall, it was the worst room we have ever stayed in and we will not be coming back again. And this is from a family that has stayed here 3-4 times in previous years. Really bad! Room 205 is to be avoided.