Resort is far from town, only restaurant on the resort charges €30 per person- no other options. Wait staff unfriendly, waited very long for service, not accommodating. Resort has free shuttle to town but limited hours, asked reception about taxi service was told limited taxi service but once in town could get taxi easily. Setting is beautiful, nice pool but terrible service, not for people with mobility problems. Would not recommend, overpriced. Had to pay extra €5 per person to sit out on the restaurant terrace!

Reception wasn’t friendly

Stay was nice in the apartment. Staff was extremely friendly and food was good. Excellent price quality ratio. Room was big and nice to stay with kids.

Too Manny propeller and children, never quiet

Great resort-type hotel in Garda, only minutes by car from the lake. Fantastic pool and leisure activities. Great view from every room

Lovely hotel with beautiful view. You can use the mini train to get into Garda

Really good room with amazing view. Everywhere very clean. Good breakfast.

A beautiful resort located with a great view (on the lower part of a hill) and not far from many of the main attractions. The rooms are in several buildings around the area so you need to walk up/down hill or use your car (parking places are limited in some areas).

Great hotel, excellent pool. Great for kids. Amazing breakfast

awesome pool and breakfast and view. rooms slightly outdated but clean and nice. lots of families.

We booked an apartment and ended up a bit to far away from the hotel and with no view at all. So very disappointed. The room was also very old style. Not at all what we was hoping for considering the price.The breakfast was the only good thing.

We booked an apartment and ended up a bit to far away from the hotel and with no view at all. So very disappointed. The room was also very old style. Not at all what we was hoping for considering the price. The breakfast was the only good thing.

This is our first time travelling to Garda and I have no idea which hotel to choose. I just randomly chose a hotel, (Poiano Resort), looks great and above average price range. When I arrived I didn't realise the hotel is slightly further from the town centre than I expected. At first, I thought it would be quite inconvenient. Later in the holiday, I actually glad I picked Poiano because - Hotel rooms have plenty of space (We booked a double lake view room & an extra bed for our overgrown child). The room can easily fit another two extra beds. - Nice view sitting at the balcony. - We hired a car to tour around Garda. Poiano is one of the very few hotels in Garda offered that many parking spaces, no need to worry about parking fine which is quite a problem in Garda. - Lots of facilities and activities for kids. They have 4 clay courts, 1 five-a-side football pitch, huge swimming pool, table tennis, archery. I never seen a kid is bored, they all get on playing footballs. Great atmosphere. - Shuttle service is fine. Wait around 10 - 15 mins at most but the trade off is bigger room, quieter and nicer sceneries. Looking at what other hotels offered in Garda, I will stick with Poiano when I come back next time. The buildings may be slightly outdated to some guests but I think it is very outdated and it is maintained well.

breakfast options minimal and average in taste. robotic staff at breakfast. male staff mostly unwelcoming and unhelpful. particularly bar staff who make you wait long for no reason and then are rude when you have a requestnothing much to do apart from swim, football and tennis.hugely overpriced for an average room.games room arcades are 20 years oldpool bar food is very expensive and sub qualityunremarkable hotel and experience. worst atmosphere I have encountered on a holidaywould not go back even if free.

breakfast options minimal and average in taste. robotic staff at breakfast. male staff mostly unwelcoming and unhelpful. particularly bar staff who make you wait long for no reason and then are rude when you have a request nothing much to do apart from swim, football and tennis. hugely overpriced for an average room. games room arcades are 20 years old pool bar food is very expensive and sub quality unremarkable hotel and experience. worst atmosphere I have encountered on a holiday would not go back even if free.

Deceptive billing & advertising. Advertises breakfast & dinner as included in room rate, but really charges dinner as hidden fee under "tax recovery charges and service fees," lumped in but not broken out with VAT tax. Learned this at checkout after hotels.com ensured us fees were mandatory when booking. Not fair IMO. Would not have booked dinner at 50EUR a night there had I known. We paid for 4 nights for a dinner we didn't eat and thought we were paying high Italian taxes. Learning experience. Hotel itself: Plus: - on steep hill, good physical exercise (174 steps) from breakfast to room. - nice soccer field, nice pool. Minus: - pool rules: 3 days floaties ok (we bought one for our child), day 4 & 5 not. Disappointing. - dinner rules. The 1 night we ate their dinner, didn't allow friends to join us ("we're fully booked" - a third was empty). Dinner not recommended, better quality & more for same price in town (ca 3km). - room: no tissues in bathroom, no wash clothes. Room service doesn't come if you leave 2nd key in slot so that electronics can charge. Overall, seemed a bit regimented.

Nice location, great wiew. Very polite and helpfull staff. Perfect big pool. Nice, clean and big room (junior suite), but are friends ware not satisfied with their dated room (apartment). Big parking places. Resort is big and is all up and down, with many stairs, so it is not good choice for old people or very small kids. Breakfast is good, but always the same, dinner is very bad, pasta is eatable but second dish not so. Bar is opening at 10,00h, so you need to wait for coffee if you like espresso like me. Good tennis courts (12 eur/hour). We didnt see fitness because of the strange opening hours. Im not sure if animation staf knows meaning of word animation and this is too bad because everything else is perfect for kids.

Nice location, great wiew. Very polite and helpfull staff. Perfect big pool. Nice, clean and big room (junior suite), but are friends ware not satisfied with their dated room (apartment). Big parking places. Resort is big and is all up and down, with many stairs, so it is not good choice for old people or very small kids. Breakfast is good, but always the same, dinner is very bad, pasta is eatable but second dish not so. Bar is opening at 10,00h, so you need to wait for coffee if you like espresso like me. Good tennis courts (12 eur/hour). We didn't see fitness because of the strange opening hours. I'm not sure if animation staf knows meaning of word animation and this is too bad because everything else is perfect for kids.

In general it’s nice hotel only needs to increase staff at the reception especially during summer holidays

This is amazing place in the middle of the green and view to Garda lake. I took an apartment with hotel services. The apartment is fully equipped with kitchen, dishes, oven, fridge and microwave. The apartment has 4 rooms – living room and 3 bad rooms. The location of the hotel is amazing and the food on the hotel restaurant is delicious. Very recommended. The only thing that I didnt like is that the hotel give only two devices internet Wi Fi.

The views are the best thing about this place !! booked a double only to find twin beds pushed together and although we asked them to make up a double nothing was changed. Staff were unhelpful and unfriendly. Breakfast was until 10am but after 9.30am many items had run out and were not replaced. Shuttle bus runs every half hour to town but stops at 7.45pm and taxis difficult to come by later. Bar in hotel was closed at 11.40 and unable to get a drink. Pool bar was due to close for winter season 30th September so the week before ran out of most ice cream, some spirits (gin), beer and were not prepared to restock from hotel main bar. Disappointing for the cost.

Pool Closes at 7pm, breakfast was not good, no hospitality, room was large (Junior suite) but with old furniture, very old styled. No value for money. Extra costs to go in the Sauna. Plenty of children in the pool area. For families it might be all right.

This hotel is around 30 minutes from Verona airport, one niggle the SAT NAV doesn't take you to the Hotel itself and the signage is not great. The room (Junior 2 adults and 2 children 12 & 13) is nice over looking the Olympic pool and in the distance Lake Garda. The Breakfast is nice, it is more catered for Germans, Dutch than English with cold meats, cheese, pastry fruits, yogurts but the hot food is not hot enough (i am chef i know what I am talking about). The pool is in the best location over looking the lake, it is massive, plenty of sun loungers with parasols, there is lanes for the swimmers. Other facilities tennis, table tennis, football, archery, aqua gym, spa and massages. Free shuttle service to Garda.

Spent 4 nights in 4 different rooms. The air conditioning in our room wasn't working in 39 degree temperatures. Was a lack of communication between staff which didn't help but staff on the front desk were very helpful and we were given different rooms in a very busy hotel. Overall had a lovely time but wouldn't recommend an apartment. Junior suites were lovely

Spent 4 nights in 4 different rooms. The air conditioning in our room wasnt working in 39 degree temperatures. Was a lack of communication between staff which didnt help but staff on the front desk were very helpful and we were given different rooms in a very busy hotel. Overall had a lovely time but wouldnt recommend an apartment. Junior suites were lovely

the hotel was probably nice when it was constructed, but it really felt rather run down. the views of the garda lake from our balcony were Amazing, so a big plus there. it was maximum a Three star experience in my view.

Room had a great view, but broken lawn chair, six inch mattress that needed to be replaced, and a tub that wouldnt drain. Staff friendly enough to move us to another room. It was much better, but was advertised air condition. Staff advised me to open the windows.The air condition wont be available till the summer. Cottonwood flying into our room overnight had our allergies going crazy, and welcoming bugs to boot. We tried to check out of our hotel as scheduled over 50 guest waiting to check in or out and the computers go down. Over an hour wait to get checked out. Two tour busses of soccer players, packed breakfast area, and no free coffee?

Beautiful location. Rooms very nice . Most of staff helpful. Bar by pool always running out of food at lunchtime, not at 3.00pm but around 1.00pm. Although complimentary bus into Garda only fits 9 people & most of time down to Lady Luck if you got in, sometimes they ran 2 buses, sometimes they came back for you, sometimes it was hard luck & you had to wait another 1/2 an hour or so.

Great place to stay near lake garda, views exceptional. Frequent free shuttle offered makes it easy to get to garda town. Staff very attentive.

This is rather a resort with apartments and a few additional hotel rooms than a hotel. Although a bit dated, the place has a beautiful atmosphere and great staff who are fluent in many languages (English, German, Italian, etc.). The pool is really large, there is a Beach-Volleyball and football field as well as many other opportunities for sports and relaxing. The hotel room was large, bright and had a balcony with stunning views to Lake Garda and the hills. The resort is a bit outside Garda town, but it is only about a ten minute walk to the old town, the shops and the beautiful lakeside restaurants. Overall, a great experience - highly recommendable.

Overall, this is a lovely hotel. Set in the hills, it provides lovely views of the lake beyond Garda. The grounds are extensive. The pool is large (Olympic sized) and 1.4m deep throughout, so ideal for children 11+. It can be a bit tricky to get parasols, but if you get there early (or late) that isn't a big issue. We stayed here last year and were happy to return, but our previous experience with the courtesy bus led us to hire a car at Verona airport and use it for the 11 days we were there. With the car, it is easy to get to Montebaldo for the cable car, Garda for the commuter boats and Gardaland for the theme park. Without it, you can face long waits for the courtesy bus which only takes eight people. At some times of the day that is fine, but in the period before dinner which starts at 7pm, you can face a minimum of an hour's wait. The rooms are a decent size accommodating my family of four including a tall 15 year old boy and a 11 year old girl fairly comfortably. The restaurant can get busy towards the end of breakfast, so get there early if you can. There are lots of activities at and around the pool including water polo, beach volleyball, archery, football and aqua gym/zumba during the day and an occasional pool party on random evenings. However, if it is karaoke night, you may be better off heading out and not returning until after midnight. Sadly, it wasn't an option available to us on our last night before having to get up early for our flight

The hotel is in a beautiful location, the room was exceptionally clean and comfortable. The staff were polite and helpful and the facilities were very good. I would recommend the hotel and I would not hesitate to stay there in the future. I would however criticise the restaurant; for breakfast I would have expected a 4* Italian hotel to serve or provide freshly made expresso or cappuccino rather than a press button machine or coffee from a jug on a hob which tasted foul. The food was satisfactory but was not replaced quickly when serving plates were emptied. I waited 10 minutes for a boiled egg, which only took 5 minutes to cook! Having said that the staff were hard working, clearing and relaying tables, in my opinion it was under staffed. We chose not to eat in the restaurant, which seemed rather expensive: to book a meal from a limited set menu, a form had to be completed each morning. One other thing that didn’t really bother us but could affect others booking, is that, during our stay (end of June), kids’ camp was run on the site and although their accommodation was a good distance from the main part of the hotel, they did use the sports facilities.