Great staff

Property is rundown and in need of renovation. Not good for business traveler. Needs more outlets and light.

Room was smoked in

I recently stayed at a property booked through Wotif.com, and I must say it fell far short of my expectations. The images on the website did not accurately represent the state of the property. It was in a very dilapidated condition, and there were several issues that left me disappointed. Upon arriving, I noticed flashing lights in the hallway outside our room, which was quite unsettling. The bathroom had noticeable cracks in the screen, and there were questionable stains on the carpet. Shoddy repair work was also evident around the door frame in the bathroom. To add to the frustration, there were no information booklets in the room for contacting reception. Our room's cleanliness left much to be desired as well. Our rubbish was not cleared on the first day, and even the basic amenity of soap wasn't topped up. Surprisingly, there were no tea and coffee facilities in the room, which is quite standard in most accommodations. Furthermore, the phone in the room had a persistent static cracking line, making it difficult to use. The children's area was also disappointing, as it lacked any toys, and the wallpaper in various parts of the property had been ripped off. One of the most frustrating moments of our stay was when we arrived at 1 am, only to find that the hotel did not have my booking in their system. Strangely, they had the booking of a traveling companion who we had booked for in the same reservation. This lack of organization and communication was highly inconvenient.

This hotel should not be listed in Geneva Hotels listing. It is in France.

Easy to access tram into Geneve and not pay downtown Geneve prices. Quiet.Supermarkets and bars nearby. Walk to Switzerland (10 min) and reduce tram fare.

Hotel is a nightmare. 35 C degrees outside and Air-condition is not working on the top floor. Mouldy bathroom tiles. Only see through curtains on windows. Window open only fully so cant leave open all night . Charged full price. Hotels.com sent us credit coupon as hotel refused any reduction in price. Avoid the place.

My experience with the hotel was really terrible as when I arrived with my family at the hotel 7 in the morning after a delayed flight they informed me that my booking with the hotel had been cancelled. I was shocked as in line with their late arrival policy I had phoned as well as emailed to let them know of my late arrival. Thus, I had to speak to the manager to sort out the issue which after an hour finally got sorted. Unfortunately the rooms that we had originally booked had been provided to someone else so we got different rooms that was not very convenient especially if you are travelling as a family. Moreover, they informed us that we would have to pay for our rooms again despite us paying the full fee of both rooms to Hotel.com. However, after serious questioning and an hours wait they finally found the payment of one room. But, I told them that we had booked 2 rooms under the same booking which they then found. Then we were finally able to get breakfast and check into our rooms. This was a very disappointing experience as I had a 2 year old child with me.