Outdoor pool and terrace were unavailable for guests to use during our stay 27.6.24 - 01.07.24. When we complained and asked for a discount duty manager refused to speak to us directly and relayed message that the pool was only seasonal and we were out of season - via the receptionist, a down and outright lie as the owner later advised us they’d had issues with the pool and its opening in May had been delayed. Duty manager would not address us personally. Bar service very slow and barman difficult to find. Generally staff unattentive and unhelpful. However having spoken to owner by coincidence he arranged manager Mirela to assist us with problem, she arranged for us to have free breakfast on day 2 and check out with full refund for nights 3-5 made via hotel.com allowing us to book an alternative hotel with pool and sunbathing terrace. Refund processing notification was received within days. We would have expected hotel to have informed us prior to visit that pool was under maintenance as this was main reason we chose this city centre hotel opposed to our usual boutique hotel Casa del Sole

The hotel is ungoing construction works. This wasnt mentioned at tine of booking. The hotel is in a great location and definitely worth staying here.

Very good !

Worst experience EVER!

Let's say the resort still harks back to a time decades ago. On check-in, the young staff members are rather unfriendly and their hearts are just not in it. They ask if you are sure that you really want a "matrimonial" room (I know a little Romanian and understand that this is the correct term). They then run through their spiel through the hotel policies and facilities in 10 seconds as fast as possible. Customer service is non-existent. If you are a girl, you may get good service. The room itself is very dated. Air conditioning was functional but not able to bring the temperature of the room down. Wifi was very weak and slow. Two out three jacuzzis/spas were broken. It is obvious no money is being spent on this hotel as I can see in reviews one year ago that they were broken then too and they will probably be broken indefinitely. Towels are not provided for the swimming pool. You are meant to either ask for them at the front desk (where they are incredulous that you would ask for towels) or just take your bath towels. The towels are a limited commodity as we took some towels down and some guy stole our towel and started using it as he didn't have one - proving why the hotel should provide free pool towels for guests. The hotel seems to stuck in the 90s or even earlier, relying on its former glories. It desperately needs renovation and staff training. Oh, and there is a nightclub downstairs.

Wow! Service has truly declined at this property from front desk to bar service. Breakfast: awful.

Comfy room and friendly staff.

Large rooms, comfortable but very noisy. They are not properly phonic isolated so you can hear all the traffic during night. The breakfast was disappointing- old bread, ols mushrooms and eggant salads.