Spectacular location, cleanliness, and design. Parking was difficult to find

My stay at this property was wonderful. Room was clean and spacious. Beds very comfortable. Close to restaurants, and Burgos Cathedral and Plaza. I would recommend a stay at this property while visiting Burgos.

We were surprised at how nice the rooms were—large and nicely appointed. Beds were comfy. I'd definitely stay again. We had a little difficulty getting to the hotel because we didn't realize it was in a restricted zone and that we had to use an intercom at the barrier to gain entrance.

Excellent location.Near ti Cathedral.

This was a huge suite, on two levels. We'd asked for a cathedral view and we certainly got one - excellent. Lovely suite and the hotel was so central to everything. We wished we were staying another night.. Maybe next time.

Very good place to stay

Hotel and room were very nice. Room was comfortable most of evening but A/C quit during the night and it got too warm.

Moved last minute from one hotel to sister hotel, no where near were we wanted to be, said they had to close due to maintenance but seemed to still be open, not sure how that works? Lady on desk at check in didn’t have a great attitude, staff at breakfast were nice but breakfast itself was terrible.

Excellent

The room is cold, and heating is just an A/C or (if you request it) a small portable device that is also by air. Room is big as a suite, but not suitable for winter season.

Be aware rising bollard on entry to Old City area in evening. Once at hotel parking in Garage 20euros. Breakfast 15euros otherwise a excellent Hotel quiet and comfortable, in the heart of Burgos.

Nice hotel and location let down by the service. We booked because of food reviews but we were unable to get a drink at the bar although pressed the button as instructed to get service waited for ages but no one came and the tasting menu was not appealing . Breakfast was a disaster and the waiter clearing tables was in a dream and so miserable nearly all tables had signs of previous guests and the buffet was either all empty or non existent . On requesting the hot be refilled as empty it took 20 minutes for it to appear . No plates no glasses and had to keep asking for items needed . Disappointed as it had excellent reviews for its breakfast. We did eat in the hotels associated restaurant in the square Puerta Real which the hotel receptionist recommended and gave us a leaflet that gave us 5% off out restaurant bill it was excellent and made up for disappointment at the hotel. Burgos was worth a visit and it should be noted that sat Nav takes you the right way to hotel but be aware there is a bollard system into the town which is confusing if you are not aware but you have to follow instructions advise you are staying at the hotel and it will allow entry good luck finding the hotel!!!! The receptionist was very helpful.

I got a cut on my head and was bleeding, and the staff immediately gave me an ice bag, which stopped the bleeding. After that whenever I went by the front desk, the receptionist always asked how I was doing. This was very appreciated. The breakfast buffet was OK, but not excellent. It should be avoided when there is a large tour group eating.

Expensive but very flash. Huge room. Comfortable and clean

Don't go there if you use a car. It was extremely difficult to get into the city with closed streets, and only with the help of a taxi driver, also during social events in the streets, could we make it. The staff is friendly, especially Mrs. Laura. The bathroom is absurd, the WC is too small (physiology of males is different from females and children), they made them circular to impress. But it is too bad. The shower has no protection bars. The worst bathroom for the price. Breakfast ok, but not good serrano ham, strange in a hotel of that class. Go to a different Rice Palacio in the city.

Very good hotel, located close to center of Burgos.

Staff super helpful and accommodating. Food was delicious.

Very good

The room is not according to the photos. The bedroom has an worn out carpet floor, the AC is really old, noisy and did not cool, the room is under the roof and hot. The staff was very friendly and helpful. The location is top in the middle of a pedestrian area.

Nice hotel, good breakfast, big rooms

The most important thing about this hotel is the location, just steps away from the Burgos Cathedral and surrounded by restaurants, bars, cafes, … despite that, we couldn’t hear any noise from our room ( on the 2nd floor). The room and bathroom were spacious and we also had a separate sitting room. Very friendly staff and easy parking onsite. Good quality/price ratio !

Greta location in a beautiful part of the city , Lovely hotel to stay in.

We liked everything, would have given 5 stars but our AC didn't work well. Restaurant food is good.

We stayed here with our family. Great hotel and surroundings. Remember to read the fine print on how to enter the old town center, since it is blocked to cars.

Will stay again

Perfect stay. Great location

Fantastic location bars, restaurants, cathedral and shops. Hotel, breakfast fantastic and staff excellent going that extra mile. The bed was firm which I prefer. All 5 stars and I am picky! Will definitely go back again. Down side, not affecting rating, is getting to the hotel from the main road via pedestrian streets - Contact hotel for information and a map highlight this access. Car park under hotel is safe but a little tight when full. We managed with a small suv and a number of manoeuvres. Hotel.com do not provide enough essential information. I’d book direct with the hotel.

Big room, great location, friendly and helpful staff, great value

Good location. Good parking. Close to all historic sites

Parking in garage is difficult

Excellent accommodations. Attentive staff

Great location near lots of lovely food and drink places. Family room excellent.