This property is s excellent place for turist its very close to 3 of main atractions of the city waking distance La Bufa teleferico snd 10 to 15 minutes fron downtown

This hotel had an amazing view of La Bufa de Zacatecas. It is walking distance to El Teleferico. The rooms were spacious and beds were comfy. It was very clean. I enjoyed the food from the restaurants. The food was delicious.

Second time staying at this property that’s pretty cool close to the mines and a walk to down hill to the center, great staff lovely people

Everything was great!

I like the location of the property and how you can see everything from that distance. I did not like that we did not have hot water and it took a long time to eventually work, but still didn't work even after a few hours.

Staff was nice, I liked my stay at this hotel.

First time in this hotel and I highly recommended perfect location for Eden mina, Teleférico and bufafora. Close to downtown Zacatecas. The restaurant has a buffet for breakfast and they change dishes everyday. I really love this place...I will come back for sure

A beautiful place to stay.. The staff was courteous, helpful and kind. A few spoke English so that was nice.. We had everything we need in the room Wonderful sheets and bedding. Internet was strong, The view from the balcony was nice. I liked the balcony and though it was a shared space the staff spread the guest out and we enjoyed the entire space to ourselves watching the telferico. The food was excellent . The garden was blooming roses and fresh oranges off the trees.. The piano was nice to hear pleasant. Abit out of town so a taxi was need to go in but the staff called everytime and he arrived within 5 min. A beautiful quiet place would stay again.

Nice location, comfortable hotel

Gracias no olviden ofrecer algo a los clientes VIP sano este hotel al parecer las habitaciones que me gustan del 217 al 222 o algo así no estaban disponibles para acomodar huéspedes

Great

I liked that it was close to the teleferico so it gives you an opportunity to go up and see the city from the top.

Excelente ubicacion, hotel en buenas condiciones, pero tienen oportunidad en dar soluciones a dudas o situaciones que se requiere. Como ejemplo a pesar de que tenian habitaciones disponibles no es posible hacer early check in... La atencion del personal nocturno EXCELENTE, oportunidad de amabailidad en la manana

The reason I decided to stay at this specific hotel was due to the accessibility to the Teleferico and La Mina. On the negative aspect of the hotel the front desk staff have horrible communication. I requested their spa service for 2 people and they contract outside witj a vendor. The masseuse was sent to another hotel and the staff did not take any responsibility for their mistake.

Ok

Nice ambiance. Great views in the day, very colorful by night. The Cabrito restaurant was great as well. You must have the Arachera and the flautas mixtas. Just a few things that were a draw back were the older sheets/ mattresses in the room. They were clean but felt old. Water pressure and hot water were great, but you had to be careful it didn't overflow into the rest of the room. I also had reserved a taxi to the airport through the receptions concierge for 330am the next day and they didn't show up, very nerve wrecking. Luckily the gentleman at reception rushed to find a new one and we made it on time. I'll stay there again because of the convenience, price and nice staff.

The only thing I like about this hotel is proximity to el teleférico and la mina. The staff didn’t recognize about Expedia VIP. Providing a room with a share balcony of the allowable smoking room. It was wired to have stranger in your balcony smoking. Thanks for being VIP.

Room smell bad, hot water came and went

Room smell like sewer … some problem with hot water

i enjoyed that it was calm relaxing and i felt safe. i will for sure stay here again!

The place is quiet and clean. The room i was in was veey spacious and even included a mini refrigerator. The AC cools room nicely. The staff very friendly.

The best hotel to visit the mine and teleférico and it’s really close to downtown.

I got to check in and couldn’t find my reservation it took them forever to find it. My girls where already really fussy..

Room was very clean. Broken window arm did not open or close,broken ironing board.Staff at check in did not want to honor my reservation had to show proof which i had.

NEFASTO EL SERVICIO Y LAS INSTALACIONES

The hotel is composed of different buildings, rather than one unit with many stories. Because of this every room has a window. It doesn’t have carpet, which is great because it didn’t smell like humidity. And we had a balcony which was shared with the room next to ours. You can easily walk to the historic downtown. I can’t think of something I didn’t like.

Unfortunately my booked was not what I choose! The hotel was book due to a parties events and they gave me a different room and charge me more that it was speculated. The hotel does not have the ⭐️ assigned. Need a lot of upgrades in the room and it was uncomfortable and old. Loud and not privacy involve. Guess could see thru my window due to a short curtains. They did not provide a tv remote control and they try to give a paper to sign to make complaint about the unprepared and unprofessional staff. The document was also to sign for not to do complaints about property and staff. I definitely won’t book there. Please sent my review to managements so the tu can make changes.

Excelentes instalaciones, buena atención y servicio.

Stay was great

Great services and stuff and excellent view of the city

The long corridor is too noisy; one can hear people next door going into their rooms etc. The rooms need some updating; wear and tear is showing. We went the bar; poorly stocked was very disappointing with their selection and mixed drink options. Location is excellent and beautiful views from the out door platforms.

The hotel is very dated and shows its age. While the rooms are decently appointed, the infrastructure is aging and the service leaves much to be desired. We were given rooms without functioning plumbing. One had no water and the other had no hot water. It took 24 hours for them to offer other rooms so that we could shower and the rooms we were given were far inferior to the ones we had booked. The restaurant's food is passable but the service is very spotty. Granted they were on limited Covid staff, but there were also no clients. It is important to note that while the hotel is walking distance from the historic core and right next to the Mine and Gondola, the walk to town is down a very steep set of stairs that is not doable for those who are not fit (at least not on the way up).