Excellent overnight stop off before onward travel to La Gomera. Would definitely stay again

Staff at the hotel were super helpful

Nice hotel in good location. Handy for restaurants and shops. Hotel restaurant serves an interesting and good quality dinner buffet.

Excellent hotel all round. Great location away from the crowds and the onsite entertainment each night was excellent. Definitely go back

H10 Big Sur is an adult only hotel, situated on the sea front at the quiter end of Los Cristianos . Everything about the hotel is to a high standard. All the staff are very friendly and nothing is too much trouble for them to help you. Good variety of foods at meal times, some buffet and others fresh cooked. Has a swimming pool with ample sunbeds, evening entertainment and the back of the hotel leads out to the promanade which is mainly flat. Would recommend booking a seaview room as the mountain view overlooks the road. Enjoyable to be able to sit on the balcony and watch the ferrys coming in and out of the port opposite

Super

Hotel reception staff were very welcoming and helpful throughout the stay. Also have to praise the very polite and happy cleaning staff. The hotel room was very basic and in general the hotel is looking a bit tired. We still enjoyed our stay and it’s well located.

All very good. Weather was a bit hot but I suppose we shouldn’t complain

Hotel was really nice. Staff were amazing. Lot of older people in the hotel which was fine. Couple of the parts of the hotel could do with some TLC such as handles and paintwork around communal areas and toilets where there was dirt from use and marks. Breakfast was decent. We disnt eat in the restaurant at night as we wanted to go out and try other places

Excellent hotel

Really didn't like being tagged like cattle (nfc wristband that you should keep on at all times, don't worry it's waterproof so you can shower with it too). Never going to stay at this hotel again

I have been here three times and within some years, I am sure it will be a fourth time!

Our third stay in 12 months. Everything is to a very high standard, all the staff are very friendly and welcoming. Food excellent with a good choice, walkable to the town centre where other bars, resturants and shops are. Walkable to Playa De Las Americas

Jesus was great!!!! Really accommodating and friendly service nice touch with Prosecco on arrival first class!!! No faults

We went for "nice" not "price" when we booked, and we certainly got nice. I was surprised at check in as had booked breakfast buffet only with the room, but was told it was full board. We didn't eat every meal at the hotel. as we like exploring places to eat. The room was great, spaciously with an excellent sea view. The only very slight criticism we would have is the food at the breakfast buffet was not very hot. But we had a great stay and would not hesitate in staying there again

All the staff where all really helpful and the food was excellent.

One of best hotel we have stay at. Very clean and staff all great

We only stayed 1 nite but the hotel was beautiful we was on floor 8 and the veiw was incredible would definitely stay there again

Not very clean and I only stayed one night but was disturbed 3 times, once by someone delivering chocolates, once by someone checking the mini bar and once by a cleaner banging on the door when my room wasn’t due to be cleaned. I didn’t therefore feel I had very much privacy for a one night stay. Also the shelves in the bathroom were dusty, the drains stank and there were other peoples hairs still in the shower.

This hotel has a very nice aesthetic and is located right off of the boardwalk. The beach is only a few minutes walk from the hotel, but the pool area is really nice as well. We had a really wonderful time and all in all almost the entire staff was phenomenal. That being said, we did have one really negative interaction with a wait staff for dinner. A waiter at dinner service was very rude to my wife and I in front of the entire dining area. He made a rude comment about us seating our selves when it was a seat yourself area and we had been directed to do so by the reception. Then he initially refused to serve us because we did not have our room wristband despite having checked in with the dining reception and verifying we were guests. He told me to leave to retrieve it so that I could order water, then he walked away from the table. I tried talking with him and asking to charge to our room and we can gladly verify our identities, which is exactly what we did for lunch earlier in the day.(we had to because our wristband hadn't worked earlier and the lunch waiter commented that this happened on occasion because of wifi and tech issues). He said it was not possible and that I needed to leave and come back. I went up front and told them about the issue, and they told me I didn't need my wristband and they would take care of it. He brought our water and put a receipt on our table and didn't talk to us the rest of dinner. Every other staff member went above and beyond in all ways

From the moment you walk in to the moment you leave you are treated as a valued customer. The décor and feel of the whole place helps to make your stay very relaxing. The sea view side of the building is lovely and you can enjoy your morning coffee sitting on the balcony watching the ferries come in and out of the port The restaurant offers a variety of food and served buffet style. All very delicious and the puddings are very tempting. In the evening there is live entertainment in the bar area. There are two sunbathing areas - by the pool and also on the top floor. Leaving the grounds by the back gate you are on the promenade and apart from one slight incline is relatively flat and you can walk into Los Americas within 25 - 30 mins from there as well as the town centre Watch out for the hotel cat, he is a real poser!!

Hotel was very busy. Breakfast buffet was very good. Didn’t eat dinner cos did not want a buffet. Got an upgraded room which was nice. Being a holiday style hotel, in-room business facilities were not great but not a negative overall. Staff and service were great.

This hotel was clean . Staff friendly and amenities were good. Also hotel is in such a great location. Was very happy

Excellent staff Roseann and Evan Rooms very clean Staff very helpful and friendly

Expensive but very good.

Staff were excellent. Great location, room was nice. They made a big effort for my birthday as a surprise which was lovely. Only negative was there weren’t enough sun beds by the pool.

Very nice place, friendly and very helpful staff. The hotel is clean and rooms are comfortable. Reception staff are very polite, friendly and helpful. Food especially breakfast is full of different and delicious options.

The reception staff went above and beyond To receive a nice glass of cava on arrival was an added bonus Ivan went above and beyond he was very helpful and for him to remember mine and my friends name was very nice Food was excellent Will definitely stay at this hotel again

Hotel was very clean, amazing view and staff very friendly.

Good hotel right opposite the harbour. Staff are very professional & friendly. Short walk to beach. Recommend

Room not clean on arrival hair ball in bathroom toenail on the floor dusty floor. Staff not friendly shouted at for taking a breakfast coffee outside. Food average was very good but not now.

The staff at H10 Big Sur are very friendly and service minded. We were offered a room to shower before we left at late night, at no charge