The hotel location is perfect - right in the middle of all the action. The bathroom smelled and was very small. We were on the first floor and every morning heard loud noises because people were eating breakfast and could hear the chairs moving. We also were right by the cleaning room so we heard the cleaning ladies every morning. The pool is very small compared to what it looks like online. We did not sleep for the 4 nights that we stayed there. Also we had two twin beds put together as a queen bed and there was a separation in the middle so it was uncomfortable. Parking was difficult as well.

Staff very good. Room and bath not so good

We loved our stay at this hotel. The staff were friendly and helpful. We booked a tour with the concierge and had the best time touring the island and boating to Shipwreck beach and the blue caves. We loved our guide!

One of the ladies worked in the reception was terrible. Everything we asked was “I don’t know”. Her attitude was not friendly at all either. In addition, this hotel is very old. It is not 4 starts hotel for sure.

We enjoyed 2 night stay because the location is wonderful and room is pretty decent however the rooftop closed due to the weather and this place is very hard to find a parking. Front desk is very nice and helpful.

There is NO parking on the hotel!!! So please remove free parking in search criteria!!! Parking is on the street! The bathroom in comfort room is absolutely terrible small!! The superior room is normal size and the bath is OK! They changed our room because of this. The service and staff is very good, but the hotel is too old for 4 star....

Really good hotel close to everything ! great area and the staff of the hotel were very kind =)

Very nice hotel the staff all of them were amazing!!! The lady in the reception was very kind and took time to help me with everything I needed !! She was simply AMAZING! (the one with short hair) what a beautiful person! =) And ofc the barmaid on the roof top very very good cocktails and very kind also gladly took some time to inform me of the news on Greece adorable persone! !!! Amazing hotel!

You can't ask for a better spot in Zakynthos Town, Zakynthos, Greece. The staff is friendly and amazing. I booked for only two days but experienced a personal situation which required me to stay an extra day and even though they were fully booked agreed to find me a room or transferring me to a sister hotel close by. Love you guys!! God bless and be safe.:)

Nice hotel.

The first night night was ok.... Elena tried her best. But the room wasn’t anything special . The second night we were upgraded to a better room. This hotel is certainly not a four star property! The people is empty can not be used in winter even though the weather is like spring ......: the sauna that can be used is ten euros extra! At 415 am we had to go down to the lobby since they didn’t answer the phone since the vacant adjacent rooms kept banging and it seemed like construction banging on our heads!!! Totally unacceptable I want my money back! As a gold member you expect more....... having stayed at two star properties on this trip that. Delivered more for less I feel taken!!! Where is management in all this....... I am so unsatisfied with this property. Not a four star hotel at all stop dreaming!

This is no way a four star hotel . Very disappointed the pool was empty. The gold member upgrade was not done the first night. The front desk did not answer at 415 am when the shutters from another empty room were making so much noise it was like construction. Had to get dress wake them up so they could do something! Elena at front desk is very professional but the hotel lacks a star or two by all standards! Even the comp wine couldn’t save my review ! Please do no stay here if u expect four stars breakfast was good.

This hotel was right in the heart of the town it was soo perfect! The staff were lovely and helpful and breakfast was fantastic! The pool area was so lush but small! Me and my mum loved chilling by the pool during the day with our cocktails. The only thing i'd say is that i wish they had a full body length mirror!

The air conditioning is sooo noisy! we had a room on the street side - with the church, it was noisy into the night and early morning...Sunday was horrendous because of the church service...3hrs...before that the bell? rang to wake everyone up!! The staff are excellent, brilliant people!!! Compliment to the hotel, best thing about the hotel is the staff and its central location

I paid for the comfort room and was given a tiny standard room. The next day I complained and was given the correct room. Upon departure I was charged for thr comfort room and despi

The best thing is the staff. Beyond friendly. They are willing to help in anything. They go above and beyond and that’s what makes them stand out. A great team that work together. You are greeted always when passing and with a great smile. I recommend this hotel. Let’s not forget it’s great location.

good location but quite old hotel, and too strong air refresher smell in the room

Great location and very helpful and friendly staff

Diana Hotel is a wonderful hotel located in the hub of Zante. The staff members are super helpful and friendly and are willing to go out of their way to make sure that you have a wonderful experience while in Zakynthos.

The best thing about this hotel is it’s location. Everything else is stuck in 1983. The decor is horrid, which isn’t a huge problem but the doors in the rooms are from the 70s and you have to slam them shut to close. This means no sleep because everyone else in the hotel needs to slam them all night long. The pool deck is nice but some trick photography going on as it’s tiny. I’m guessing there’s no where better in Zakynthos anyway, go stay in a villa by the beach there’s nothing in town anyway.

An extremely well situated hotel (our days of hiring apartments out in specific resort locations are definitely over). All the staff are incredibly friendly and helpful, and while the room has a few minor Greek idiosyncrasies it was spacious, comfortable and very clean. The breakfast (included in the room rate) looked like typical continental buffet fare, however the yoghurt/fruit/honey was out of this world.

The Hotel Diana has probably the best location in Zakynthos City - right on St. Mark's square. The room was clean and functional, but not elegant or anything. We had two balconies in our corner room which was nice. The bathroom was again functional, not elegant in any way. The two twin beds pushed together to make a queen, with another twin set up as a couch was kind of weird. The PERFECT location was great, except finding a parking spot for my rental car was VERY difficult. We were 30 seconds from 10 cafes and 2 minutes walk from most of the action, so that made up for any other faults.