The manager there is rude both in person and over the phone. She cuts you off when you are talking, doesn't answer the phone in a friendly way whatsoever. She needs to take a class on how to provide better customer service. Never staying here again. Save yourself the time and money and don't stay here.

Spent two minutes in the room. Gathered our stuff and left immediately. Dirty, smelly, horrible room. Went to the Marriott.

It was okay. An older building that needed some repairs. Check in and out required ringing a bell and waiting for someone to come to the window.

Room was disgusting. Sheets were paper thin with holes in them, hairs all over the sink, bathroom inside the sheets. You could tell someone had just finished using the bathroom because the toilet paper roll was jaggedly ripped and mostly gone. We left…abandoned the room and booked another room somewhere else. So disappointed.

This place is a nightmare the property is in very poor condition the service is horrible we had the worst experience ever we where the literally for 13 minutes we check in go to our room I was going to take a nap while my wife showered when I pull out the sheets there was 5 different hairs on the white sheet and the pillow covers then I pull out the rest of the blanket and there is make up on the sheets spoke to the "Manager " she tells me I can leave the property when in reality I was going to do that I'd be crazy to stay there the worst place to stay DO NOT STAY HERE?

The room was fine, the outdoor upkeep up the hotel was degraded. Need new paint, paving, re-landscaping. Looks like a novel outside, but it’s deceiving my run down looking. The room was absolutely refurbished, clean and modern.

Manager was rude and wanted to make a scene at five in the morning when no noise was made on our end. The no visitors rule is awful

Pretty worn down, dirty and scary environment. Not a place for a woman traveling alone

The place is super convenient to downtown Riverside, well maintained and very affordable. I really enjoyed the hotel's architecture. Having a door onto a balcony, though tiny, was nice in that I could open up the door to let enjoy the evening breeze. WiFi was excellent (there are plenty of hot spots throughout the property).

It is a classic property that has been renovated and is unique to the area. There was no breakfast included, but the courtyard area and property grounds are very inviting.

The place is beautiful and historic. However, it needs to be renovated. The owners should bite the bullet and spend the money and then charge accordingly. Get rid of the week rentals and make it a mini Mission Inn.

I first was impressed by the age and charm of the structures, and then I was surprised by how clean my room was, and that it had recently been remodeled inside. I enjoyed it. The Wifi was “iffy” though

Poorly repaired OLD property. Only comfortable to sleep, not sit and chat or read or relax.

Hotel is a bit older but well kept. The room and bathroom were very clean. Location is near downtown, I was there for a concert and ended up walking to the venue since it was only two blocks away. While reading the other reviews no one mentions anything about a deposit, but I was charged a $40 deposit which was later reimbursed.

If you like kitchsy old hotels, this one’s for you. A little run down but that’s it’s charm. On the national historic register. Historic district and convention center very close

Great room

The Santa Cruz Inn was very clean. It definitely looked like efforts are being made to update rooms. The ice machine was down, but the manager still managed to get me ice, which is a necessity for me. I was there by myself and felt safe and slept well. I would absolutely stay there again.

Pretty basic if charmingly old motel. Front office staff was pleasant. Good if small flat screen tv. Bed was just adequate. Room lighting not good. No amenities. Located in downtown Riverside a short walk from many dining choices and the Mission Inn. We stayed there for the Festival of Lights at about one-third the cost of a night at the Mission Inn. Parking was a problem, they don't have enough for all the rooms and we had to park overnight on a side street, which was free.

It's an old/unique property. The staff was very good. The room was clean with plenty of room. The only thing I didn't like was we needed quarters for the ice machine. Overall a good, old spanish flair to this Motel

Its an old/unique property. The staff was very good. The room was clean with plenty of room. The only thing I didnt like was we needed quarters for the ice machine.Overall a good, old spanish flair to this Motel

I would definitely stay here again. The room was clean and the hotel was super cute. Also pretty close to downtown.

The staff was very hard working and put so much effort into the acomidations, every time I had a question the front desk was extremely helpful in helping me find and getting me what I needed.

Comfortable historic hotel near downtown Riverside. Did not have the greatest amenities, but good value for the money.

Just parked and ready to get my bag out and I noticed a car in the lot and a couple arguing. The man kept yelling at the woman driver to leave and get out. A little alarmed I waited until the car sped away and then went in to check in. The clerk was licked behind a door and window which again made me feel a bit apprehensive. I asked if this was a safe place and she assured me it was. I asked to first see the room but still feeling a little unsure I made several calls to nearby hotels for room availability and they were all full. I checked in but was a bit disappointed with the room. Although I knew the hotel was old, and the room appeared clean, just did not have a good vibe. Although I had reserved two nights I quickly called Expedia and changed my reservation to one night and found another acceptable place for the second night. I will not stay there again. Id rather pay the extra $30 -$50 dollars a night for peace of mind.

Just parked and ready to get my bag out and I noticed a car in the lot and a couple arguing. The man kept yelling at the woman driver to leave and get out. A little alarmed I waited until the car sped away and then went in to check in. The clerk was licked behind a door and window which again made me feel a bit apprehensive. I asked if this was a safe place and she assured me it was. I asked to first see the room but still feeling a little unsure I made several calls to nearby hotels for room availability and they were all full. I checked in but was a bit disappointed with the room. Although I knew the hotel was old, and the room "appeared" clean, just did not have a good vibe. Although I had reserved two nights I quickly called Expedia and changed my reservation to one night and found another acceptable place for the second night. I will not stay there again. I'd rather pay the extra $30 -$50 dollars a night for peace of mind.

It was convenient as our event was at convention center across the street. Looking at the pictures posted on expedia I was like cool little place would be ok. Well pictures are outdated, the area is not well kept, and was very sketchy. The room was small, bathroom smaller, if u leaned up the wrong way off toilet you would hit your head on sink. Door only had a turn lock not like most hotels that have the security lock, and door jam had been forced open before. Bed was overused, not comfortable, no springs left for support. The drapes were hold and worn had holes in them. We debated over leaving for 30 minutes but decided to give it a chance. It was a sleepless night as tossing and turning and we put a chair in front of the door to hopefully prevent anyone from coming in. Not worth the value on it

Loud outside noise from street, could hear door slamming until 11:00 pm. The front desk called us to ask if we were the ones slamming the door...could not understand his heavy accent at first. The hotel is small, they could have walked down the short hallway to see where all the noise was coming from. At least two other rooms had young, ignorant kids having a sleepover as it appeared.

The motel is pretty old, but the room was nicely renovated and so spacious. There were a couple of bleach stains on the carpet, and overall I’m not sure how clean the floor ACTUALLY was lol. But I’m not that picky or easily grossed-out, so I wasn’t bothered. Other than the sound of traffic, it was very quiet, and I didn’t hear anyone around us. Oh, and the location is a short walking distance from the Fox PAC and so many delicious restaurants and beer spots, which is pretty important. If you roll cheap like I do, this is a big bang for your buck.

Nice hotel that could benefit from a coat of paint and some maintenance.

I stayed here for two nights and honestly it was quite nice. A friend and I attended an event around the area and so we just needed a place to rest and get ready.

I stayed for my son graduation in Riverside. But I didn't finish my 3 nights stayed because there is no WIFI, there is no cable TV, There is no elevator. I stayed in 3rd floor, it looks like haunted house. I'm not comfortable. They are selling their benefit but they don't care the clients. Its hard to find parking space. I will not come back there anymore.

Awful service, he was so rude. Terrible rooms that all smelled of smoke.