The hot water does not work. Used bars of soap and hair everywhere. Manager Joaquin said he would document everything so i could receive a refund through hotels.com. Hotels.com said there is nothing they could do.

While I was able to get checked into my room fairly easily. I was a bit frustrated with the shower/bath. I waited 10 minutes for hot water that never did come and when I initially turned on the water some brown did come out of the spout which did put me off. I ended up not showering just because of the initial brown I saw.

The shower was dirty. Curtains stained with what looks like mildew. Other than that breakfast was great.

The issue with the property is not enough parking! The hotel have a contract with a company and the workers utilize 3 or more spots at a time. They relax at the end of the day by drinking ALCOHOL, smoking their cigarettes and congregating in the parking lot nightly. Once I had to wait over 10 minutes to get into the hotel’s parking lot because a worker blocked the only entrance/exit while he go take a #2. The property staff doesn’t say anything to them because they bring the most business, they can do no wrong. There’s only 1 washer 1 dryer for the entire hotel and they are the ones utilizing it 99% of the time.

Shower don’t work. Then new room the thermostat was broke. Nice staff. Particularly the night person. Best western plus is normally much nicer and kept up better.

Clean, Quite and Staff responded to requests

Toya was amazing! Check in was very smooth and she was super sweet. My room was spacious but was missing a few necessities like soap and shampoo. The ac made this loud unbearable noise all night so I wasn’t able to get much sleep on top of the room being humid. It wasn’t a terrible overnight stay but definitely could have been much better.

Overall a decent 2 star hotel with free breakfast and free parking and wifi. Felt like an updated/upgraded Motel. Stayed for 2 nights. Booked 3 rooms. One room (310) did not have the grey decorative pillows/runner on the bed like the other 2 rooms. Guess they ran out. Breakfast was average - Had a Yogurt machine which you can add granola to it. Sausage, Eggs were not fresh. Same exact items for 2 days in a row. Add a waffle machine like all the other hotels have. Shower and faucet knobs were old and crusty and hard to turn. White Bath Towels had rips/holes in them from many washing machine uses. Just buy new towels. Room 310 by the Elevator had rips on the sheets and towels had holes. See photos. Dirt in the corners. There was no house-keeping at night to change the sheets as they had stains/marks on them when we asked. We were given sheets and had to change them ourselves when we asked management. Also, we asked for a room AWAY from the elevator and got the room right NEXT to the elevator (Room 310) - thanks for listening to the request :/ Have someone contact us directly about our stay to discuss further.