Had a Executive room. It had loads of room, smart tv and large bed. Buffet breakfast was a bit slow stocking up but otherwise really good.

Family gathering

The hotel staff were excellent - helpful and friendly. The hotel is located along a busy road, but we noted limited noise. The car park is of limited size, but other parking options are available locally.

it did its job.

Great staff and good for Old Town- new town less accessible on foot

Convenient well located. Lifts are in poor condition and extremely slow when operating.

Shower head and toilet need replacing immediately, fixtures and fittings low quality and fitted without a spirits level. I’d let this slide for £80 a night but for £150 it’s really inexcusable.

Room key didn’t work for my door, receptionist came up with me the second time with a new key to let me in, making it look like I was doing something wrong, it wasn’t me it was the key. Of course it’s going to work with a new key that you have logged correctly. Then my room key didn’t work for the gym.

It was ideal , apart from when I ordered food at the bar and was given 3 tiny wings/ small plate and paid approx £11! That was not good! Very disappointed!

Hotel was standard, relatively clean. No parking on site so paid for parking across the road.

Absolutely brilliant front desk. Warm and friendly.

Nothing

Lovely sized, bright, modern room.

Due to excellent rail service into London we chose Stevenage hotels instead of central London to stay as they were far cheaper. This Holiday Inn is convenient and value for money and just a 5-10 minute walk to the railway station. Trains very frequent and can be in central London within half an hour. Would do again.

Great service, friendly staff. Clean room.

Everthing was good, and the staff is exceptional. So nice and accommodating. A big minus was the air conditioning in the room. You can't singlehandedly switch from heat to cold, it's by floor for floor. So we had to use a fan.

Great hotel , amazing friendly staff .

As a repeat visitor to Holiday Inn, Stevenage I am consistently impressed by the exceptional service provided by front desk staff. I would like to give a special mention of Karolina and Lucian. Their warm welcome, professionalism, and eagerness to assist make my stay truly enjoyable. They always go above and beyond to ensure a comfortable experience. I highly recommend this hotel.

The hotel environment is spot on. Nice and clean environment, worker are courteous and friendly.

A lovely stay. Friendly staff, clean modern rooms. Only improvement would be for breakfast to be hot. It was barely warm. Taste was fine.

The reception when we arrived was great. The staff member greeted us as we approached the desk and our room was ready. The key card didn’t work but a member of the housekeeping team allowed us access to our room. The breakfast team were friendly and accommodating.

If you are a company. Or otherwise. Do not book this hotel. As booking through hotels.com the company upon checkout asked for payment again despite proof being shown of payment. Had to get the provider to call the hotel to confirm payment. Terrible customer service

From arriving to leaving the hotel staff were welcoming and helpful. The staff are definitely a credit to the hotel. Modern and spotlessly clean. Enjoyed our breakfast each morning during our three nights stay, lots of choice and well presented. We definitely recommend this hotel.

Considering I was not looking forward to Stevenage the hotel had to be good. I wasn't disappointed. Although it's near a main road it was quite quiet and I was on a low floor. It is perfectly placed right next to the small, but interesting museum and the underpass that takes you straight into town. The staff are welcoming and warm and I was very pleased with how spacious and well decorated my room was. The restaurant open most of the day until 10 is really rather good, and a well stocked bar, neither of which I would consider pricey. It was a great stay in all and I even warmed up to Stevenage. I'm not planning a trip to Stevenage any time soon, but I would certainly stay again, if that changes.

close to train station, friendly staff most especially Sue of the restaurant/cafeteria.

I stay at the hotel four days and everything was just perfect. After job bay a beer in the bar and sit doing some e- mails etc. People working at the hotel very frindly , and later go down and eat dinner. Food very good and proff service.

It served its purpose for one night. Not the most comfortable, and the previous pccupants underwear was still in the drawer

Advertised with air con but set to hear so rooms uncomfortably hot. Otherwise good.

The hotel was nice and clean. The rooms were a really good size for 2. Food and drink was a quite pricey but good quality and tasty. My only issue really was …and wasn’t parking. There are a select number of about 15 parking spots on site that are first-come-first-serve. But across a main dual carriageway road is a multi-storey that’s really cheap. So not a dealbreaker but not as convenient. And may suck a little during winter.

The clear/frosted doors to the bathroom I did not like. The fact that the website stated no cots available as well as an enquiry with staff prior to the trip meant we brought a cot with us yet then told on checking in this is an available service.. room was small IMO

Entrance and area around was fine with a café and restaurant available till late, room service seemed to be offered. Reception and staff on duty were polite and welcoming in all areas. For the price rooms were little better than Premier Inn and bathroom was dirty in areas like walls and toilet had stains around the bowl

Arriving earlier than expected from Sunderland, the hotel reception team quickly provided us with options to pass the time, whilst working with housekeeping to have a room prepared, leave our luggage and park the car. Doesn’t sound like the extra mile, but after such a long journey, it was very comforting to have somebody take control and manage the situation. In the restaurant, the breakfast team provided excellent customer service, were friendly, polite and courteous, attending to our needs (even providing train timetables and advice on tickets) and of course an excellent breakfast.