We liked the staff and there lovely attitude towards people, the food was no more than average, we liked the little extras that were in the rooms like the swim jackets and shopping bag we did not like the small size of the room and the excessive non stop noise that could be heard from our room number 23, we would never stay in that room again

Gicen the stay was booked very last minute we could not have chosen better. On arrival Will was very helpful with checkin. The room with uts sea view was wonderful and worth every penny. Comfy bed, modern bathroom, well stocked mini bar. Restaurant foid was of a high standard. Room 21 is tge room

Fantastic Hotel matched with an incredible location

great stay at The Pier House..... confortable bed lovely little touches like 2 free korevs in the fridge, changing robes to borrow and treats for my dog. room was quite warm as window didnt open much but a fan was quickly provided which helped.

The hotel staff were all so friendly and the room cleanliness and style was amazing! The DAB radio in the room was a great touch, we listened to it in the mornings when waking up and when getting ready to go down for dinner! The food was delicious, including the breakfast!

Large comfortable bed, good thick curtains (I like it dark!) Roomy shower too with rain Forest and hand held shower. Wonderful views and excellent sun terrace, superb breakfast choice, pancakes were amazing. Plus I absolutely loved all the paintings and decor style, lovely relaxed feel. Would definitely go again. (I already knew Charlestown well)

A beautiful hotel in a stunning location.

A mixed bag here - newly refurbished after a fire and only been open a few weeks. The rooms are nice enough with some lovely touches (the Pier House waterproof jacket an excellent idea) and extremely comfortable beds with wonderful crisp linen. Hotel services need some improvement - too few staff when arrived due to rota mixup so had to wait ages to be checked in (not great after a 4.5 hour drive) - the hanging rail in the bedroom is only accessible for individuals over 6ft tall (seriously!) and there were several light bulbs missing - even after a 5-day stay - not rocket science to sort those surely??!! Oh - and not much storage space. On the plus side the food and service and all of the team in the restaurant were excellent - great choice and very very well cooked - everything I chose was delicious - and looked after admirably by all of the team. Would I stay again - not sure - would need to find out the facilities of the room and whether I could hang up my clothes for the week !

Fantastic location, parking just up the street (my low van doesn't like the very cobbled car park). Food great, staff great. Lots of cool extras like dryrobe and beach bag in room.

Couple of days break to unwind and recharge our batteries. Room was clean and nothing was too much trouble.

A last minute get away and we were pleased we chose the Pier House🙌 The decor is beautiful and the establishment is super clean! Our bedroom was small but had everything we needed and the staff were lovely. The only down side is there is no air con and in the height of summer the room was extremely hot!! It would be good if there were fans available. on a small note, our room was towards the back and we were woken up by staff talking very loudly at 5am!! forgetting guest rooms are above the outside part.

It took 30 minutes to check-in, very strict not before 3.00pm, no toilet rolls in room. Bathroom not cleaned and left wet twoels on floor plus moved dirty coffee cups into bathroom - why? Dinner service was extremely slow and you had to get up to get a waitress.

Lovely hotel, very clean. Friendly staff. Amazing food. Would definitely recommend.

We love Charlestown and the location of Pier House

Fab stay, lovely staff, great food and wonderful sea views from the room.

From the moment we arrived we were treated as though we were the only people there. From reception to dining room and bar all members of staff were courteous and welcoming. The room and the view from it were unbelievable. The bed was enormous and extremely comfortable. The food in the dining room was amazing with perfect sized portions. The selection of real ales (my favourite tipple) was excellent as was the wine ( the bosses favorite). I cannot give enough praise for this hotel, in fact, we enjoyed our stay so much we have already booked to stay there over Christmas next year. To all staff at the Pier House Hotel a massive thank you.

Very good indeed but was cold during the night and there were no blankets in the room. Ask beforehand! Also no toiletries in bathroom except fixed soap/shampoo dispenser.

A very warm welcome on arrival set a very good impression. My room was pleasantly decorated and well maintained. The bed was very comfortable and with no external noises, I slept very well. The breakfast was good, again with very welcoming and helpful staff. There was limited on-street parking directly outside of the hotel or a free carpark a short walk away. A lovely hotel in a very picturesque, sleepy part of Cornwall

We only stayed one night, (this time), but had an amazing stay! Staff so helpful & couldn't do enough for you. Breakfast was perfect, after a lovely nights sleep in a huge comfortable bed! Fabulous well appointed sea view room with both bath and shower in bathroom. (Room No.12). Highly recommended this Hotel!

Great Hotel this was our second stay

3 nights of bliss!! Bed so comfortable room spotless. Staff so friendly, food scrumptious. Location perfection ❤️ Relax and enjoy x We cannot wait to return 🤗

We have just returned from an absolutely fabulous couple of nights at this hotel. The room was amazing with wonderful views - we were very lucky and had been upgraded on arrival - but everything about the hotel was great. It was in an excellent location, all the staff couldn’t have been lovelier or more welcoming and the food was superb. We would love to return.

The only qualm I had was the restaurant and kitchen. The restaurant particularly at breakfast was chaotic and disorganised but the meals we had were chilly and disappointing. There was no direction from the staff as to what would happen ie serve yourself or seved. And we had to resort to asking other visitors. Some food was cold when served. By far the bar staff were exceptional and knowledgable and the room cleaning was exceptional and friendly. Day reception was wonderfully helpful. Morning staff didnt even acknowledge my good morning or look up even though the place was empty except for me so they must have heard me as i went past.

The Pier House Hotel is located in an excellent and scenic position. The property is clean and well-maintained. Staff were friendly and very helpful. There is a good range of options for breakfast and we also enjoyed a delicious meal one evening. The hotel is also close to a bus stop from which you can get to various sites if you don’t want to drive (good if you want to do the St Austell Brewery tour!). Charlestown is a great location for a long weekend and a stay at the Pier House Hotel makes it all the more special.

The place is nice and friendly and food was good, but my room was depressingly small and I stayed in another pub/hotel in the west country 4 weeks ago where the room was 5 times larger and cost less and it was in the peak period, so not value for money

No sound-proofing inside or out, could hear my neighboor's phone vibrate as if it was IN the room (let's not mention bathroom noises) and the rain sounded as if there was a leak inside. Mattress very soft, beware the "free" breakfast is a very small buffet with pretty much only highly processed sugary foods. If you want anything else, you have to pay extra

Stayed at this hotel on many occasions since 2004. Always a friendly welcome, in a clean and inviting atmosphere. Staff are so helpful & try their best to accommodate your wishes. Food excellent & choice of ales. Highly recommended.

We had great t stay , welcoming , helpful Friendly , room was good size , clean Enjoyed food and drinks , great views from back of bar looking over bay

Lovely night on land after week on a boat. Food great, welcome and service good. Felt well looked after.

Lovely staff, especially at check in. Very big spacious family room. Excellent food and great location on the harbour

Rooms were clean, bed comfortable. Friendly staff and the food was great. Busy but in August you expect it to be but they always had time for a chat and giving advice on the surrounding areas. Would book again with them next time I am in the area. Would highly recommend

Lovely stay with pier house Everyone very attentive and friendly Will definitely be coming back soon