Nice place, friendly people, beautiful nature

We really enjoyed our stay at the Riu Guanacaste. The rooms were very clean and comfortable. The shower was a little slippery and would be difficult for anybody w any limitations or small children. The restaurants were average. Tucan and Tuscana were the best. The drinks were delicious and plentiful. Staff was kind and helpful. The beach was beautiful! The ocean is clear and we were able to see many different types of fish. The grounds at the hotel were clean and also well maintained. The pool was spectacular! We will be back!!

The infrastructure is old and the rooms stoking like sewer water some front end service didn’t explain about the hotel, i went other riu hotel better services and infrastructure.

This was our second time to the Riu. Everything is so accessible, beach, restaurants, activities. Great place to stay for kids. If you want to do excursions, speak to Daniel on the beach, he hooked us up on a fishing trip and we were able to bring the fish back to the resort to eat. Chef De La Cruz outdid himself and cooked the fish to perfection, best I’ve ever had. The staff at Riu are super nice and always willing to make your stay enjoyable. The shows at night are a great way to end the day. I will be back for sure!

It needs to be updated.

Great stay. Staff was pleasant and accommodating. Only complaint was at checkout. They wanted us to keep our driver waiting so we could go to pool towel area to get our pool cards instead of just accepting our towels as we were unaware of that and had already had to go and retrieve the 4 towels we had left in the room. They did end up taking the towels so we would not be delayed as we were heading to the airport.

Everything was perfect except that we didn’t had any drinks on our room until yesterday that it was refilled because we ask the staff to do it

We enjoyed our stay with its proximity to the beach and we loved the pools. However, the beds in the rooms were terrible and not comfortable.

The hotel is in a middle of nowhere,. It's quiet but the rooms and the elevators need renovations.

I stayed with my family to celebrate my birthday. When we arrived on a Friday we were surprised to the amount of guests staying here. Just be mindful that this location is extremely crowded Friday thru Sunday. You won’t find seats when dining or any chairs by any of the pools. I was hoping we would get someone around the pool area walking around asking us if we wanted a drink. We didn’t get that. We did not need reservations to the restaurants but one thing I noticed is they make you wait over 30 minutes for a table but they have tons of tables available which I didn’t understand. Overall i would probably not return to this location but one thing I will say is the entertainment was a 10/10.

The rooms are outdated. To get into the shower you have a very high ledge to climb over. The shower was super slippery, needless to say we had a fall. The towels are old faded and coming apart at the seams. The food was limited on certain nights. To get beach towels you need a card that was not given to us on day 1. Day 2 I inquire about the cards and I’m told that they ran out and didn’t have any left. How do you not have enough cards for the amount of guests staying? So there are two days we couldn’t dry off after a swim. Don’t get me started on the beach. As you make your way to the beach you are greeted by all these vendors. They harass and follow you throughout the beach, couldn’t enjoy the beach at all. For me this resort felt like a forgotten part of RIU chain. Would not recommend.

Very good

Great for families

The hotel in general was excellent. It was in great condition and extremely clean. The grounds were immaculate. The dining options were very good and the food at all restaurants including the daily buffet was excellent. The daily buffet had a few different options every day and was not exactly the same food daily. The pools were very clean and there were plenty of lounge chairs by the pool and at the beach. The house keeping service was excellent. The room was. Try spacious and had a large balcony. Sodas and water were replenished daily in the room refrigerator. The only negative about the room was the bed. The bed was very firm. A couple of negatives included the main entertainment stage in the evening catered to the kids with a children’s movie showing nightly. In my opinion, it should cater more towards adult entertainment at night. Also, during the “white party” a violinist played the violin to the tune of the electronic/dance music for about an hour and it was horrendous. The beach was beautiful and plenty of chairs on the beach. However, local vendors start hounding you as soon as you step onto the beach. But, they don’t follow you and do leave you alone. Overall, the hotel is excellent. We will be coming back.

Walk to the beach

The room was very dated. Staff unfriendly. Tv in the room was too small and showed a fuzzy picture. The light in the bathroom, over the shower was not working. The room was never cool enough with the AC running nonstop. The drinks were wateres down. The food was horrible.

Very friendly staff.

Very nice stay. We will be back!

We had a good time at the RIU however, rooms could be a bit more updated.

N/A

Loved the people amazing bartenders! Super clean and amazing customer service

Saw roach crawling in Asian Resturant while dining. Rooms had bad smell- moldy/ musky. Overall rooms needs to be upgraded.

Room had musky/ mold smell. Overall rooms need to be updated!

Room had bad odor- musky/ mold. Overall rooms need to be updated.

Rooms had bad odor - musky/ moldy smell. Overall rooms need to be upgraded.

Rooms had musky smell and need more lightning - overall rooms need updating!

Terrible worst RIU I ever stayed at canceled our transportation back to the airport without notice my party of 14 all had to pay for taxi. The maid that cleaned our room 4074 never swept the floor just made the bed and left towels no soap, shampoo etc. If the kids left a paper on the floor we would find it there when we returned. Front desk staff is rude especially Angel and Angie and a few more. Lets talk about the keys to get into the room many nights I had to go down stairs for them to come open the damn door. Seriously which hotel uses regular door keys and not the cards. Food salty and terrible all around. The only positive is Alan on the beach went on an amazing tour with them put a smile on everyones face. Massage on the beach from Rebecca best 45 dollars spent. Otherwise that particular RIU needs to be shut down.

The stay was great. The staff was amazing one evening I was not feeling well, I was sick, I traveled alone and I was Hungary. Therefore, I was too weak to get food, I called front desk to send me up food at first they reminded me that they do not provide that service but I plead with them that I am alone sick, hungry and they made an exception for me that was so kind of them and with that I would give them a 4star. They showed some compassion to me. The beach, there is no bar at the beach or close to the beach. The beach area is nothing to look at, it is just existing. I think they should try to make it more presentable and inviting. The merchants there were very friendly and encouraging to buy there stuff. Their stuff is very affordable it is not really over price. The pool is fun and you can enjoy some quit time because the facility is big.

Me and my family thoroughly enjoyed our stay here! We stayed in the family room which was large and comfortable. The dining options were great, and lots of pools for the family. The beach was also a very nice and it was only a short walk from the pools. Looking forward to coming back!

Room was ok nick and cleaned.

The property was pictures, several pools.. saccommodating

The property was beautiful, Food was great, Staff was great. Iguana different sizes and colors and someone try to come in my room in the middle of the day.