It was a true vacation here for me and my family. Beautiful place to stay right on the beach with a very friendly staff.

Great hotel, very good service

Still the nicest place to stay in Ilheus, but a couple issues made it less than ideal this time. The facilities are nice, the food is good and reasonably priced, and the location on the beach is great. This place has been my go to for many years. This trip, we had problems getting served at lunch time in two different restaurants. The first time was an hour ordeal, the second day we left after waiting for 25 minutes while all the tables around us were being served. Maybe because we aren't Brazilian? My other issue this trip is they gave us what i consider to be the worst room in the resort because every guest walks by it: room 11. This is the second time in four trips they've given me that room. I've ended up switching rooms both times. My recommendation is don't take a room number less than 21, the higher the better, because people walk by talking. I stated this in my reservation request but it didn't do any good. Because of both of these issues, I'm going to try a different place on my next visit even though i like the Jardim Atlantico.

The bed was not a queen size bed, there were 2 uneven twin beds put together

Great facilities, breakfast is outstanding. Lobby service like check in and check out is absolutely TERRIBLE so get ready for when you need anything from the reception. They actually KEPT MY PASSPORT with them and did not bother to return it, I only realized it when I was about to get on the plane. If I hadn’t acted quickly to have a uber driver pick it up for me I would’ve missed my flight. Something absolutely UNACCEPTABLE from such an acclaimed hotel. What a shame.

Excellent service. Staff friedly everiting was perfect

Amazing property!!! Staff was very friendly and helpful

I will never have anything bad to say about this resort. This resort is so head and shoulders above all the rest, there is no comparison. I plan to have my wedding reception there. It continues to impress me to such a high degree, and also my fiancé. It would take a lot of convincing to get us to stay somewhere else.