Superb experience! Ultimate customer service provided! Would love to come back with the rest of the family here!

Location is amazing. All the stores were walking distance, practically at your doorstep. Service was impeccable. The ryokan provides transportation to and frm train station. There are 3 onsen affiliated w this ryokan. One on property and 2 across the street. They provide yukata in your room. Would recommend one Japanese style dinner and breakfast on site. It’s a wonderful experience. I would love to come back for the service and the location convenience. Beautiful place to stay.

10/10, worth every penny!!! The ultimate ryokan experience. Every details and aspects of the stay is warm and comfortable. From the moment you enter the door, you are greeted the most welcoming staff. The room is spacious, clean, and full of Japanese details. The meals are abundant and delicious, every dish is a work of art. There are 3 onsens to choose from, each one is super clean and filled with amenities. The location is the ryokan is a 10 minute walk from the Takayama station and right in the heart of the old town.

Convenient location. Japanese style--prepare to sleep on futon on the floor. There is a onset bath in the ryokan.

Fantastic stay at a traditional ryokan. Service was exceptional, food absolutely delicious and it felt exclusive. The onsen was great and I will totally recommend.

Staff could not have been more attentive or welcoming. Great location close to the station and old town. Food is excellent. Would highly recommend

Wow - where do I start? This was an amazing place. Our first experience of a Ryokan but we were truly impressed from the reception on arrival with drum, to the superb rooms, the extremely attentive, but not intrusive, staff. The food was exceptional and can revommend both the onsens and the in room Chiatsu massage

This was incredible!

Our stay at the high-end Honjin Hiranoya Kachoan was an amazing experience. When we arrived that evening, they led us right in for a fancy kaiseki dinner in a private room. We didn't love all of the food options, but they were great to try, and we loved the experience. Next night, we are at their yummy sushi restaurant. The beds were traditional but extra fluffy. The baths were one of my favorite places of my trip. So beautiful and lots of them. The soaps etc they offer are really worth trying--they smell beautiful and left my skin so soft.

The whole stay was flawless and staff are really very consciously looking after your needs. The in room bath pool overlooking a small garden was cool. The dining experience was most excellent. Lastly we left a jacket in the wardrobe and realized that at the train station with minutes to board!; as my daughter was on the phone to hotel; the driver had retrieved the jacket and showed up at the station to return the jacket. This will never happen anywhere else - really appreciated the service levels.

Dinner and Breakfast are fantastic

This was a special anniversary trip for me and my wife and we wanted to select a hotel with an in room onsen so that we could onsen together. So we decided to splurge on this hotel and booked the following room: Japanese Style Semi Open Air Bath The pictures made it look like there is an onsen in the room so that’s why we booked this place which was 6 times more expensive than a nearby equivalent hotel. However the first room we were offered when we checked in clearly was a bath tub not an onsen. After showing the check in person the pictures on the web site, we were then offered a second room which had a bath which was smaller version of what was in the booking page picture but again not an onsen, only regular water and was told that it only looked like an onsen for decorative purposes. We felt pretty deceived by the booking pictures as it made it look like there was an onsen in the room and this is not uncommon in Japan. This really ruined our anniversary, and put a damper on our stay in Takayama. So in summary beware if you want a private onsen in your room this place does not offer it.

Awesome property at a very convenient location to everything. Staffs are very good and friendly.

wonderful memory in honjin！ lovely staffs, relaxed hot spring and massage!

The staffs were very helpful and friendly. There was shuttle service to and from train station. Very convenient to nearby attractions.

The hospitality and the friendliness of the staff was really warm.

Private onsen in room is brilliant! The food served is in Michelin standard. The location is close to the Takayama old street. Highly recommended.

Great service, location and facilities. Note for potential visitoes: the rooms with private bath are not 'hot spring' but normal tap water.

It is definitely a memorable and a lifetime experience for a non-Japanese to stay in this exclusive ryokan. Onsen was a plesant expefience as well. The attention to detail and our preferences for food at dinner and breakfast. Staff was very helpful to help locate and return our lost sake. Thank you!!! We didn't know there was a outer coat in the cupboard and got a bit cold running to the onsen.

A real taste of traditional Japan. Everything from the room, meals and staff was as advertised. The onset was good, but nothing "traditional" per say in the decor...but the process (ritual) was true to the correct way to bathe.

It was our first experience at a traditional ryokan so we didn’t know what to expect. The staff was extremely nice and helpful and guided us through the entire experience. Surprisingly the food was amazing even though it was japanese style dinner which we are not familiar with- they considered all of our food preferences and limitations. The location is very good- 10 minutes walk from the station and 2 minutes walk from the old town. In the rooms is a set of traditional kimonos which you can dress and take a walk outside the hotel with. The only downsides i can think of was the really uncomfortable futon to sleep on at night and the relatively expensive price for a 1 night stay.

Our best stay in Japan! The hotel was beautiful and immaculately clean, the staff were so friendly, polite and helpful. The food was incredible and worth every penny. We travelled with a young toddler and everyone was so warm and hospitable and so good with our child. Cant recommend this place enough and couldnt have asked for a better experience!!

A very unique and wonderful hotel. Very good service

Location, food, service is fine. However the hot spring area is very small which is not acceptable as a hot spring hotel.

Attentive staff. Great location. Language for some staff is an issue though but their service attitude more than make up for it

We stayed in one of the new rooms - large living room, large bedroom and large bathroom - all were bright, light, and well furnished. The people couldn't be more helpful, the spa was perfect, had a massage and that was lovely - though not a deep tissue massage as I'm used to but more relaxing and worth having as well. The dining rooms we were in - all private but each one was different - were lovely, the food was good, but I say that with a caveat - we had already been to several Ryokans and had similar types of meals so the element of surprise was missing for us. But the food was well prepared and beautifully served.

This iis an exceptional place with the best service.

Could not have been better - everything excellent!!! Very happy! :-)

Our room was cold and draughty and we needed to get heaters in don’t bother with the private bathtub with outside view unless it is very sunny 28c .

Maybe it is because this has been our first time experience with Ryokan, we found it bit hard for us to relax and enjoy with our own preferred pace. From breakfast to dinner, they are all scheduled at certain time slot, with limited flexibility. Besides that, we are very happy with the services, the staff attitude, the cleanniess of this hotel.

Due to this trip is for celebrate of my friend's wedding anniversary. the hotel was provided an extra good service for them flowers small gift especially the photo frame. More than they expected. Feeling so nice and warmest :)

Wonderful, attentive service by all the staff, and great location. Would definitely go back and stay at Honjin Hiranoya.