Very good

Excellent

Good stay

I loved

Great location, but definetly not a 4 star. The rooms are noisy (not from external sources, but between walls). Super easy to wake up when anyone walks the halls. Shower is 3ft×3ft, and while it has good presure, it is super tiny (I'm 6"2 and struggled with it). Good bed and bedding. Internet subpar (slow and glichy). Breakfast was ok, some low quality products.

Best hotel I ever stayed at!

Location is perfect! There are many good restaurants and places to visit nearby.

Great breakfast! Great staff at reception.

Staff at the reception very helpful in planning our visit tours around Sao Paolo

Nothing

The property is old and in need of TLC all around Good locations good service and employees a little pricy for the conditions and annuities

Great hotel in a prime location. I will definitely choose it for the next time.

I like the location as it is easy to go to restaurants. CONS: Bathroom with black mold between tiles and maid saying couldn’t clean it at all even when I pointed it and asked for. No service as picking up your luggage when you arrive in front of hotel - but only from inside the hotel to the room. I had one staff very good and helpful and he would get a taxi for me on the street. Staff of this hotel needs training on hospitality and friendliness. Housekeeping refusing to give me a little sachê with soluble coffee saying “this is just a courtesy” and not giving me the coffee that is a courtesy saying they run out of it. I had to ask to the front desk and they gave me the “courtesy” coffee that I use once in the morning. One day the sheets were not put underneath the duvet, so it was late and I had to sleep directly with a rough duvet. Then next day to talk again with that maid to fix it. Then they put a nice bed sheets. Towels harsh and old - really. The last day pillows and bed sheets were sprayed with a fragrance like Gleid. Possible that the maid wanted to care but that fragrance was not good for a restful sleep and also very strong like a synthetic cleaning product smell. So I barely sleep my last night in this hotel. Breakfast was ok having two staff very friendly. The other ones just very serious and not friendly at all. In resume: this hotel could be much better if the administration care to give them training on hospitality.

Perfect stay

Great location, well trained staff, delicious breakfast, restaurant staff were incredibly accommodating.

otima

Very nice

The staff was helpful, the breakfast was excellent. The neighborhood was lively with good restaurants. There was a drainage issue with the shower.

Starting with the expected reserves superior room it was nothing like the photo on Expedia, the room was not as large nor did it have a balcony, very misleading. There were long hairs on the bathroom floor, so it was not properly cleaned, the ceiling on the very small shower stall is falling apart, due to the shower head spraying everywhere. I had requested a late check out of two hours and was charged $65.00USD. You cannot leave a credit card for restaurant or incidental charges, you’ll need to pay as you go every time. The breakfast buffet was great on pastries and some fresh fruits and juices but only had watery scrambled eggs and bacon that seemed overly cooked, so is only coffee, fruits and pastries. Overall I will not consider this property again, and do not recommend the same.

It is difficule to understend that Hotel Staff want to charge half day charge for one hour early checkin, even they have a rooms available.

Good location, close to shopping and Park Ibirapuera. A lot of good dinning place. Staff are friendly. Need to keep bathroom tiles clean, balcony door cannot lock. Elevator key sensor is not function well.

All great, for sure I will come back

The front desk staff spoke clear English which was helpful The restaurant staff were helpful and always smiling. This was a good location for eating out and exploring

The area Moema 8s quiet , safety but not so nice

Lobby is under construction, property is average nothing amazing, location is very good short ride to the airport and very close to the mall, staff is average

I have been coming to this nice hotel for more than 15 years, but the internet service disappointed me. The router had to be restarted every day, and even having asked that it should be replaced, it was not, and it was a nightmare to get someone to restart it. A hotel of this level, when you have several days on a row with a problem like this, replacement is a must. I stayed 7 days and 6 days were problematic. The rest is ok.

Perfect!

The staff at Melia Ibirapuera were all very helpful and knowledgeable. They helped us get around and were always ready to accommodate! Definitely will be there again !

Not what I expected from this chain, had a 1990s prison feel to it

Paint glasses unclean

The hotel is very clean, the room is spacious and the staff extremely friendly. I left the "do not disturb" sign for a day, and at night the staff called me asking if I needed anything, since they didn't get a chance to clean my room because of the sign. The hotel key gets deactivated quite often, though, had to go to the front desk 2x to reactivate it in order to get into the elevator. But overall, would definitely recommend the hotel.

Otima