We were in downtown Buffalo for an event and we chose this hotel because it was within walking distance to the event. The hotel was beautiful and our room was lovely. We didn't hear traffics noise or sounds from inside the hotel. The bed was so comfortable and I had wished we were staying another night just so I could sleep in it one more time. Our only complaints were that our fireplace didn't work and the bathroom door was a barn door setup but there was a large gap when it was closed. I was going to report the fireplace to the front desk, but no one was there when we left for our event (or when we returned). I would recommend this hotel.

Optimistically, this once grand hotel is gradually making a comeback. However, it still has a way to go, similar to this area of downtown Buffalo. Nonetheless, we enjoyed a peak into the past, that will hopefully bode well for the future.

It was a horrible place, we told the desk clerk we were leaving after seeing the smelly room and we ended up with no refund so I was traumatized on my birthday trip. I am now 73.

We stayed in Buffalo to go to a Bills game. Rooms are very clean and comfortable. Stairs leading to the bathroom was a bit different but we enjoyed our stay.

Will definitely recommend to friends

Beautiful building. Shower was not working properly. No parking on site, had to park two blocks away. No food when cafe next door isn't open.

Check in was awful. The staff was not coming or trying to accommodate. We arrived early and we understand check in was at 3. She said she would call housekeeping to get an idea and told us to sit. 45 min later no response from her and I approached her to say can you store our bags. She could have just told us it wasn’t possible so we could have walked around or got lunch. Then I arrived at 3:10 to check in. I saw a couple in front of me get their key cards. I am next and the staff says my room isn’t ready. I ask why. Silence. Then another couple checks in in front of me. My room is still not ready. I ask for my luggage and if it’s ok to check in somewhere else and if I can get a refund. Silence. I ask for a manage he hands me a business card. I ask if there is any room available and I will pay extra. He says he can check. Why didn’t he try to do that instead of me offering choices. I apologize for being mean to him but it was the most frustrating experience.

The hotel was nice. But I had an issue with the staff. My toilet didn't work and i found this out at 9:30 pm so I called the desk and asked to have it fixed or.to swich rooms and the lady at the desk told me there was no one in who can fix it lt and there were no open rooms. 15 minutes later i got a call from the front desk saying they had a room. My issue was being lied to at first. Toilets break but lies are not ok.